Health and wellbeing
Supporting the health and wellbeing of our staff at Federation University is an important priority. In doing this, we are able to draw on our unique access to resources including academic research, staff and facilities that are each intrinsically linked with enhancing and promoting health and wellbeing.
Our health and wellbeing approach is guided through policy, increasing the skills and competencies of all managers and staff, increasing opportunities for participation and responsibility in health and wellbeing across the University and increasing the resilience of staff through personal and lifestyle focused support.
The following links provide simple access to our range of staff health and wellbeing related information and resources.
- EAP - 1300 OUR EAP (1300 687 327)
Federation's employee assistance program offers free and confidential counselling for all staff. The service is available 24-hours-a-day, 7-days-a-week by phoning 1300 OUR EAP (1300 687 327) or 03 8681 2444.
- visit the Converge International website
- make an EAP booking online
- view the Demystifying counselling and support services through EAP (24 minute video, 48MB)
- view What is EAP? (pdf, 58kb)
- view What are the specialist helplines? (pdf, 57kb)
- Lifeline 131 114
Need more information? You can:
|EAP services||Other information and resources||Domestic and family violence|
Call: 1300 687 327 (1800 OUR EAP)
|Specialist EAP helplines - available to staff during business hours|
Our EAP covers up to four (4) free sessions per annum of counselling/Career Assist combined.
Call 1300 687 327 (1800 our eap) | Staff members who are overseas should call +61 3 8681 2444.
You do not have to request authorisation from your manager or supervisor to access the service. Managers and supervisors can recommend their staff members access the EAP services but a staff member retains the right to accept or refuse the recommendation.
Staff members can choose between telephone counselling or off-campus face-to-face counselling during business hours. Registered psychologists conduct all counselling services.
We want to support staff in accessing counselling when it is needed. To ensure that confidentiality is maintained, we suggest that appointments be made outside of work hours. If that is not suitable, leave can be booked to cover time taken off without specifying the reason, although normal leave approval processes still apply. Alternatively, a staff member can seek approval from their supervisor/manager to attend a counselling appointment during work hours.
Any appointment alteration or cancellation should be made at least 24 hours prior to the appointment time or a non-attendance fee will be charged.
Managers and supervisors
Manager Assist provides advice and support for managers and supervisors on issues relating to staff management and those sometimes difficult situations that affect their particular workplace. As with other EAP services, Manager Assist is free of charge and strictly confidential. The service is available 24 hours a day, 7 days per week.
To use Manager Assist or for further information on this service call 03 8681 2444.
Other information and resources
There are tip sheets and information resources available by visiting the Converge International web page via convergeinternational.com.au. To access all of the resources you need to:
Select 'Portal Login'
username = federation
password = eap
Converge International may also be engaged in special circumstances to provide the following services on a fee-for-service basis:
- critical incident management and debriefs
- home and hospital visits
- training and staff development
These services can be requested via the Wellbeing and Injury Management Consultant or the Director, Human Resources.
Domestic and family violence
If you are dealing with domestic and family violence, there is support available:
- EAP 1300 338 465
view Converge's Domestic and Family Violence Helpline flyer
- 1800RESPECT or 1800 737 732 - 24/7 counselling and support
visit the 1800RESPECT website
- MensLine Australia 1300 789 978 – a phone and online specialist support service for people affected by and also to people using violence.
visit the MensLine Australia website
- The Services Australia website provides information, resources and referrals to counselling and support including legal and financial services.
The University also offers special leave provisions to assist you in accessing necessary supports. You can speak to your manager about this or contact your HR Business Partner directly or call 03 5327 9530.
Our desire to transform lives and enhance communities informs everything we do. Through an evidence based approach to health and wellbeing, we aim to lead a positive workplace culture through what we say and do every day. Have a look at the ways in which we do this.
- Equity and Diversity
- Safer campuses
- Family and Domestic Violence support
- Bullying prevention
- Leave and work life balance
- Performance Review and Development Program (PRDP)
- Reward and Recognition
Training and development
- People and Culture's training and development
- Risk, Health and Safety training
- ELMO learning management system
Related policies and procedures
Mindfulness, exercise, diet, sleep and positive connections each contribute to supporting positive mental health.
We encourage you to look at our mental health resources and make your own personal wellbeing plan.This might include: participating in one of our online exercise, yoga or mindfulness classes; completing the online mindfulness or wellbeing courses shown below; signing up for a wellbeing-related workshop in our PD calendar; or participating in some community volunteer work.
All staff can access up to four (4) free, confidential, independent counselling sessions per annum through our Employee Assistance Program (EAP) as well as a range of other specialist services and helplines.
Further details about our EAP can be found under the 'Counselling and other support' section.
|Mental health and wellbeing||Mindfulness||Humour||Sleep|
|Social and community connectedness||Work-life balance||Reading||Yoga|
Managing mental health in the workplace
- Beyond Blue - approaching someone you’re concerned about in the workplace
- Beyond Blue - having a conversation
- Tip sheet: Having a supportive health and wellbeing conversation with your colleague (pdf, 160kb)
- Tip sheet - R U OK Day 2020 conversation guide (pdf, 3MB)
External mental health resources
Tip sheets by Converge (our EAP provider)
- Building positive relationships (pdf, 283kb)
- Creating a positive workplace - staff (pdf, 164kb)
- Get a life, get a balance - building resilience (pdf, 183kb)
- Managing gossip in the workplace (pdf, 165kb)
- Maximising or enhancing your emotional fitness (pdf, 258kb)
- Mental health awareness and support (pdf, 168kb)
- The danger of workplace gossip (pdf, 112kb)
Mental health and wellbeing
- Mental health and wellbeing information guide (pdf, 620kb)
- Importance of self-care planning - fact sheet (docx, 173kb)
- Personal mental health check in - weekly reflection (docx, 173kb)
- Weekly activity planner (docx, 884kb)
- My Digital Health: community 'wellbeing' resources - the My Digital Health platform hosts an extensive range of research based resources. To access these, please click on the link above and then scroll down to the resource tool ‘cards’ and select the ones that interest you.
- Black Dog Institute: coronavirus - resources for anxiety, stress and wellbeing
- sign up to receive regular Black Dog updates on mental health and wellbeing resources related to COVID-19
- Victorian Health and Human Services - mental health resources - coronavirus (COVID-19)
- Beyond Blue: coronavirus mental wellbeing support service
- Useful apps: Headspace and Smiling Mind
Helpful tip sheets
- AP Psychology COVID-19 tip sheet book (pdf, 581kb)
- Spotlight - coronavirus - progressive relaxation (pdf, 726kb)
- Spotlight - coronavirus - relaxation techniques (pdf, 480kb)
- Spotlight - coronavirus - the relaxation response (pdf, 413kb)
- Spotlight - coronavirus - staying sane while staying home (pdf, 1MB)
- Spotlight - coronavirus - maintaining emotional fitness (pdf, 426kb)
- Spotlight - coronavirus - anticipatory anxiety and catastrophising (pdf, 1MB)
- Spotlight - coronavirus - mental self-care during self-isolation (pdf, 809kb)
'Mindfulness is paying attention to the present moment with openness, curiosity and without judgement.'
Consider signing up for one of these free online courses:
- Mindfulness for wellbeing and peak performance
Learn mindfulness techniques to reduce stress and improve your wellbeing and work/study performance in this online course over 4 weeks.
- The science of wellbeing
Over 10 weeks, engage in a series of challenges designed to increase your own happiness and build more productive habits.
Sleep is your superpower Just launched - a highly interactive resource called Sleepfit for you and your family. This resource includes:
- tailored strategies and tools for managing sleep, stress and anxiety
- personalised guidelines to optimise your schedule based on your natural biological rhythm – your circadian rhythm
- interactive support and tools for optimal mental and physical health and wellbeing, videos, ted talks, easy to access sleep and stress strategies
- guided meditations and soothing sounds
- bite sized 7-day programs to embed learnings - 'Less stress more sleep', '7 golden rules of sleep' and 'The Great Sleep Guide'
- chat functionality – 'ask Sleepfit a question'.
- Five tips to getting a better night's sleep (pdf, 281kb)
- Strategies for a good night's sleep (pdf, 200kb)
Social and community connectedness
Connecting with others is important for our wellbeing and helps us feel safe, less stressed and anxious.
- Call or video conference with colleagues instead of emailing or messaging
- Inject some fun into your day with ‘getting to know you’ competitions within your team
- Plan virtual morning tea or coffee catch ups
- Organise a virtual team lunch
Outside of work
- Write emails and letters to share a favourite memory
- Play online video games or board games with friends or family
- Start or join a virtual book club
- Engage in a group chat with friends, family or workmates
- Video chat with someone you care about
- Host a virtual dinner or drinks catch up
- Check on neighbours and people in your community and provide support where you can.
- Volunteer within your community: Download: 7 ways volunteering can improve your life (pdf, 174kb)
- Compassionate Ballarat webinar series: Over the first phase of COVID-19, Compassionate Ballarat partnered with Federation University to deliver a series of webinars featuring leading experts who discussed a range of supportive and inspiring topics. To stream these recordings visit Compassionate Ballarat.
- Beyond Blue – staying connected
Did you know that 30 minutes of yoga, reading or humour have similar effects in reducing stress?
- Yoga with Adriene. How did we ever cope before?
Check out the 'Exercise and movement' section to find more yoga and exercise sessions.
What better time to search for a book to make you laugh out loud, intrigue or inspire.
- Flourish - health and wellbeing e-magazine - June 2022
- Flourish - health and wellbeing e-magazine - May 2022
- Flourish - health and wellbeing e-magazine - April 2022
- Flourish - health and wellbeing e-magazine - March 2022
- Flourish - health and wellbeing e-magazine - February 2022
- Book Depository. Not only books but great suggestions for new hobbies
- Library Thing
- Modern Mrs Darcy
Laughter is a great form of stress relief and can be a good way to defuse tensions, especially as we are now spending more time at home.
- Home learning flexibility options (pdf, 183kb) to help staff balance both working from home and support children learning from home.
- Beyond Blue - finding the work-life balance sweet spot
Exercise and movement
Being active, whether through formal exercise or simply by ensuring that we integrate more movement into our daily routines has numerous benefits. It promotes strong muscles and bones, improves respiratory, cardiovascular and our overall health as well as reducing the risk of type 2 diabetes, heart disease and some cancers.
Through our FedUni Well workplace health and wellness program, we offer staff discounts to our Mt Helen Health, Sports and Aquatic Centre as well as other facilities outside of Ballarat.
- The Health, Sports and Aquatic Centre, located at our Mt Helen campus, has state-of-the-art swimming, sports, exercise and fitness facilities. Visiting staff staying at our FedLiving accommodation can access these facilities for free. Subscribe to receive regular Health, Sports and Aquatic Centre updates.
When working from home we tend to spend a lot more time sitting down. The Health, Sports and Aquatic Centre has developed the following short videos to help keep you moving. Make sure you stand while you do them!
- Routine 1 - Neck and shoulders (3 minute 30 second video, 101MB)
- Routine 2 - Neck, arms and back (3 minute 30 second video, 102MB)
- Routine 3 - Hands and arms (3 minute 40 second video, 100MB)
- Routine 4 - Hands, arms and shoulders (3 minute 16 second video, 91MB)
Here are some ideas that might help you to sit less and move more
- start the day with a walk around the block – it’s a great way to set your mind to starting the work day and gives you a 'third space'.
- make it a rule to stand up while you are have a conversation. Better yet, pace!
- walk more around your house.
- make a list of five-minute tasks/activities/exercises and do one every hour.
- walk after you eat lunch.
- dance when you can.
- finish your work day with another quick 'walk home' around the block – again, using that 'third space' to transition from work to home.
Home office ergonomics – setting up your workstation
To avoid injury, set up your work space so that it's ergonomic. Don’t work from the couch or you will regret it by day three.
You may also find the following videos useful:
- How to select and use a chair (1 minute 54 second video)
- How to set up your workstation (2 minute 5 second video)
- How to work from home on your computer (1 minute 55 second video)
- How to stay active with computer based work (1 minute 57 second video)
Online exercise resources
- Stream and enjoy a Meditation session (18 minute video, 46MB)
- Stream and enjoy a Body Stretch session (30 minute video, 90MB)
- Stream and enjoy a HIIT session (30 minute video, 120MB)
- Stream and enjoy a Yoga session (34 minute video, 83MB)
- Stream and enjoy a Yo-lates session (30 minute video, 75MB)
- Stream and enjoy a Pilates session (33 minute video, 132MB)
- VicHealth - Keeping Active: visit the VicHealth site for some great information on how to stay fit and healthy during the COVID-19 crisis.
This is the perfect time to try new recipes.
- Live Lighter - healthy recipes
- Simple cakes and bakes using pantry staples. Ok, maybe not so healthy – but too good to leave out.
- Food and Mood centre: a research centre led by Deakin University exploring the ways diet influences our brain, mood and mental health.
- Food as Medicine: visit FutureLearn's online course and explore the role of food in health. Apply nutrition science to guide you on using food as medicine for you and your family.
- Healthy eating and drinking is an important part of looking after your heart. You’ll be surprised at how easy it is to make some changes that can improve your health.
- Visit Recipes to find your next tasty meal.
Eat for Health
Visit the Australian Government's Eat for Health website and view Australian dietary guidelines and advice about the amount and kinds of foods that we need to eat for health and well-being.
- Working parents – tips and tricks
- Raising children network – COVID-19 guide
- Family physical activity pack - Transform Us! (pdf, 2.8MB)
- COVID-19: online safety advice booklet for parents and carers
- Partners in Parenting - this program, developed through Monash University, has been shown to increase parent’s skills and confidence in ways that reduce their teen’s risk of experiencing a mental health condition. For parents of teenagers (aged 12 to 17).
- Smiling Mind phone app – now has a special Families Section under all programs, including new meditations and activities.
Having access to good financial information and being able to manage money, insurance and savings are important factors in achieving financial wellbeing. Now might be a good time to get some advice on financial arrangements and supports.
Injury or illness doesn’t have to cause you to cease work. With some adjustments and modifications, we can often help you to safely remain at work while you receive treatment and recover.
Reporting an injury
We encourage early injury reporting and support an early intervention approach to injury management. The injury management process will commence as soon as possible after a work-related injury/illness is reported, taking into account all aspects of your recovery. Our injury management process is detailed in our Injury Management Policy and Procedures and is in accordance with the University’s obligations under the Workplace Injury Rehabilitation and Compensation Act 2013.
If you become injured or ill because of work, please make sure you receive appropriate treatment as soon as possible. Your health is the most important thing. You also need to ensure that you report the injury as soon as possible. You can do this by downloading and completing an Injury Report form.
Talk to your supervisor and let them know what assistance or support you need to safely remain at or return to work. This could include reduced hours or modifications to your duties or work area. Your supervisor can also refer you to the University’s Wellbeing and Injury Management Consultant for advice or assistance.
Injury Support Program
If your injury is minor and likely to resolve after a small amount of treatment, you may be able to participate in our Injury Support Program which is based on the following criteria:
- a work-related injury has been sustained
- the injury has been reported and an Injury Report Form has been completed
- the injury is considered minor and likely to resolve after a small amount of treatment
- a worker's compensation claim has not been lodged.
Participation in the Injury Support Program does not prevent you from lodging a WorkCover claim if the injury does not resolve as anticipated. The University also notes that in paying for any expenses under the Injury Support Program, it does not imply that the University accepts liability for that injury under the Workplace Injury Rehabilitation and Compensation Act 2013. To find out more, download the Injury Support Program flyer.
Lodging a WorkCover claim
If you decide that you want to lodge a WorkCover claim, you can download a Worker’s Injury Claim Form or we can send a form out to you. You can choose to make a claim to cover many out of pocket expenses and loss of income. If your injury is the result of a motor vehicle accident, you must report the accident to the police.
If you wish to claim for loss of income (weekly payments), you will need to provide a Certificate of Capacity issued by a medical practitioner. The first certificate can cover up to the first 14 days of work capacity.
After the first certificate, all other certificates can be for up to 28 days and may be issued by a medical practitioner, physiotherapist, chiropractor or osteopath. You need to sign and date these Certificates of Capacity for them to be valid.
All completed claims paperwork should be sent to email@example.com, attention: Wellbeing and Injury Management Consultant.
The person responsible for WorkCover at the University is:
The University must send the claim paperwork to their insurer within three to 10 days of receipt, depending on the claim type. The University’s WorkCover insurer is:
Allianz Australia Insurance Ltd
PO Box 324, Geelong VIC 3220
Ph: 03 5226 1000
Financial support while you are recovering from personal injury or illness
If you have an injury or illness that might require extended treatment or time off work, it helps to have a clear idea of what financial supports might be available to you.
We recommend that you check with your superannuation provider to see whether you might be eligible to claim income protection through an insurance policy attached to your superannuation.
- For UniSuper, you can phone 1800 331 685 to speak to a team member about your insurance cover or any other inbuilt benefits.
- For VicSuper, you can phone 1300 366 216 with any questions relating to your cover.
Related policies and procedures
- Injury Management Policy
- Injury Management Procedure
- Working from home policy
- Working from home procedure
- WorkSafe Victoria
Mt Helen Campus (Ballarat) 03 5327 9477
- Health Centre (Mt Helen), ground floor T building
Monday to Thursday: 9:00 am to 4:00 pm
Friday: 9:00 am to 12:00 pm
Medical services including a doctor and pathology services.
Exercise Rehabilitation Centre (Mt Helen) which can provide assessment, advice and guidance for those wishing to commence an exercise program or to commence exercise-based recovery or management of an injury or illness.
FedUni Community Psychology Services (SMB), ground floor, Gribble Building (B Building), Lydiard Street South, Ballarat. This clinic provides psychological services to community members within Ballarat and surrounding districts.
Berwick Campus 03 9796 1500
- 76 Clyde Road, Berwick
Berwick Healthcare is a general medical practice located at our Berwick Campus.
Bulk-billed medical appointments are available to Federation University students.
Gippsland Campus 03 5122 6425
- Health Centre (Gippsland), within Student Connect, Building 3N
Nurse is available on campus - No doctors available on this campus.
- Supporting your COVID safety on campus (39 minute video, 58MB) - 9 February 2022
- Building a healthy and safe workforce - service above self (42 minute video, 86MB)
- Building your LGBTIQA+ capacity and confidence (49 minute video, 88MB)
- COVID-19 - the latest developments in the search for effective vaccines and immune-based therapies (42 minute video, 230MB)
- COVID-19 - the latest developments in the search for effective vaccines and immune-based therapies - session slides (pdf, 401kb)
- ABC Breakfast interview - Stuart Berzins with Steve Martin (22 minute MP3 audio file, 20MB)
- ABC Mornings interview - Stuart Berzins with Gavin McGrath (9 minute MP3 audio file, 8MB)
- COVIDSafe - how we are supporting a safe return to campus (40 minute video, 69MB)
- Demystifying counselling and support services through EAP (24 minute video, 48MB)
- Eat, learn, live and grow - spring gardening (43 minute video, 82MB)
- Family violence - building awareness of controlling behaviour (53 minute video, 425MB)
- Fast, fuss-free meals and snacks for a healthy lifestyle (45 minute video, 122MB)
- Feedback - why we need it and why we need to give it (48 minute video, 104MB)
- Finance: what choices can we make to best manage our money (42 minute video, 73MB)
- Functional movement - creating long lasting change (42 minute video, 207MB)
- Gardens are shared spaces - enhance habitat and create havens (53 minute video, 310MB)
- Gorgeous guts - exploring the link between diet and gut health (47 minute video, 84MB)
- Having connected conversations - there’s more to say after R U OK (45 minute video, 96MB)
- Heart health: current research and how we can best care for our hearts (32 minute video, 81MB)
- How can we feel safe in our homes?... I’m asking for a friend (42 minute video, 107MB)
- How to boost productivity and manage disruptions while working from home (45 minute video, 129MB)
- How to have a good day – the vital ingredients (53 minute video, 129MB)
- Improving mental health through diet and nutrition (44 minute video, 83MB)
- Keeping fit in isolation (34 minute video, 215MB)
- Managing the psychosocial symptoms of menopause at work (44 minute video, 157MB)
- Mindfulness, movement and energy enhancing tips to support wellness during isolation (47 minute video, 341MB)
- Optimising your LinkedIn profile for success (46 minute video, 80MB)
- Prostate cancer - what you need to know (26 minute video, 67MB)
- Psychological resilience - strategies for strengthening mental health during isolation (31 minute video, 55MB)
- Reading as an essential self-care (47 minute video, 323MB)
- Sleep - how it supports our health and strategies for sleeping well (50 minute video, 92MB)
- Supporting your COVID safety on campus (43 minute video, 170MB) - 29 November 2021
- The good loaf - your guide to sour dough bread making (37 minute video, 225MB)
- The good loaf - turning your sour culture into bread (47 minute video, 431MB)
- The pain of paying - practical ways to redesign your approach to budgeting (52 minute video, 92MB)
- The shaka project - Uniting men to start conversations about mental wellbeing, encouraging connection, mateship and brotherhood (45 minute video, 252MB)
- Ticking all the boxes at tax time - work from home deductions (34 minute video, 54MB)
- Understanding diabetes and how to assess your own risk (41 minute video, 89MB)
- Understanding the role and physiology of exercise and nutrition in preventing and managing diabetes (29 minute video, 57MB)
- Where are we now with COVID-19? (57 minute video, 145MB)
- Your guide to baking fabulous French baguettes (42 minute video, 293MB)
- Your online experience - how it is constructed and understanding ways to master it (45 minute video, 152MB)
Collaborative conversations (our webinar series for academic staff)
- Adaptive models of team teaching and collaboration in current teaching practice (43 minute video, 270MB)
- The University's ERA submission and the steps we are taking to prepare (49 minute video, 133MB)
- Understanding and interpreting national expectations and measures in learning and teaching (41 minute video, 126MB)
- Wellness Wednesday - 17 November (pdf, 632kb)
- Wellness Wednesday - 3 November (pdf, 764kb)
- Wellness Wednesday - 20 October (pdf, 864kb)
- Wellness Wednesday - 6 October (pdf, 787kb)
- Wellness Wednesday - 22 September (pdf, 905kb)
- Wellness Wednesday - 8 September (pdf, 818kb)
- Wellness Wednesdays - 25 August (pdf, 638kb)
- Wellness Wednesdays - 11 August (pdf, 765kb)
- Wellness Wednesdays - 28 July (pdf, 474kb)
- Wellness Wednesdays - 14 July (pdf, 449kb)
- Wellness Wednesdays - 30 June (pdf, 798kb)
- Wellness Wednesdays - 16 June (pdf, 388kb)
- Wellness Wednesdays - 2 June (pdf, 568kb)
- Wellness Wednesdays - 19 May (pdf, 756kb)
- Wellness Wednesdays - 5 May (pdf, 694kb)
- Wellness Wednesdays - 21 April (pdf, 762kb)
- Wellness Wednesdays - 7 April (pdf, 595kb)
- Wellness Wednesdays - 24 March (pdf, 826kb)
- Wellness Wednesdays - 9 December (pdf, 826kb)
- Wellness Wednesdays - 2 December (pdf, 670kb)
- Wellness Wednesdays - 25 November (pdf, 562kb)
- Wellness Wednesdays - 18 November (pdf, 495kb)
- Wellness Wednesdays - 11 November (pdf, 570kb)
- Wellness Wednesdays - 4 November (pdf, 605kb)
- Wellness Wednesdays - 28 October (pdf, 730kb)
- Wellness Wednesdays - 21 October (pdf, 730kb)
- Wellness Wednesdays - 14 October (pdf, 715kb)
- Wellness Wednesdays - 7 October (pdf, 911kb)
- Wellness Wednesdays - 30 September (pdf, 879kb)
- Wellness Wednesdays - 23 September (pdf, 1MB)
- Wellness Wednesdays - 16 September (pdf, 817kb)
- Wellness Wednesdays - 9 September (pdf, 798kb)
- Wellness Wednesdays - 2 September (pdf, 1MB)
- Motivational Mondays - 31 August (pdf, 817kb)
- Wellness Wednesdays - 26 August (pdf, 772kb)
- Motivational Mondays - 24 August (pdf, 523kb)
- Wellness Wednesdays - 19 August (pdf, 631kb)
- Motivational Mondays - 17 August (pdf, 766kb)
- Wellness Wednesdays - 12 August (pdf, 1MB)
- Motivational Mondays - 10 August (pdf, 601kb)
- Wellness Wednesdays - 5 August (pdf, 785kb)
- Motivational Mondays - 3 August (pdf, 780kb)
- Wellness Wednesdays - 29 July (pdf, 541kb)
- Report a hazard
- Report an injury
- Health, Safety and Wellbeing
- Related policies and procedures
- 2022 Professional Development Catalogue (pdf, 1.8MB)
- ELMO learning management system login
- ABC Health
- The Conversation: Health+Medicine
We are continually reviewing the content on this page, and your feedback or suggestions to improve this resource are welcome via firstname.lastname@example.org.