Communication guidelines

At Federation University we aim to be accessible, inclusive and supportive in everything we do. This includes our communications with students, staff and other stakeholders. We respect the learning partnership between all staff and students, and collectively aim to improve educational outcomes for all.

Just as our brand guidelines ensure consistency across our visual communications, our writing style guide is designed to help us craft the content of those messages consistently. If we can communicate all our messages with a consistent and unified voice, everyone will benefit.

This communication guide should be used in conjunction with our brand guidelines and document templates.


We surveyed Federation students to find out how they feel about our communications. Their responses are discussed in these boxes.