If things go wrong

In the first instance, please call Chubb Insurance

Emergency assistance number: +61 2 8907 5995

Quote policy number: 03PP007156

The University has comprehensive insurance cover in place for all University representatives travelling on University business.

Depending on what's happened, you may wish to seek 24-hour consular assistance

The Department of Foreign Affairs and Trade (DFAT) provides assistance to Australians who find themselves in trouble overseas, however there are legal and practical limits to what can be done. Refer to the Smartraveller website for details.

The 24-hour Consular Emergency Centre in Canberra can be contacted for assistance from anywhere in the world:

Within Australia: 1300 555 135
Outside Australia: +61 2 6261 3305
For SMS: +61 421 269 080

FCM Travel Solutions is available to assist with issues concerning your travel arrangements

For urgent travel assistance

During office hours (Monday to Friday, 8.30am - 5.30pm)
Phone: +61 3 9192 7666
Email: feduni@fcmtravel.com.au

Outside normal business hours
Within Australia: 1300 662 703
Outside Australia: +61 7 3170 7823

Download the FCM Travel Solutions Contact Sheet (pdf, 505kb)