Recruitment-FAQ

Finding a job

1. Can I still apply for a job via mail?

Federation University Australia's preference is that you apply online however, if you are unable to apply online, applications will be accepted by mail.

2. How can I see which jobs I have applied for?

When you log in to your account, you will see any positions you have applied for listed on your 'Home' page under 'Submitted job applications'.  This will outline the title of the job, the date you submitted your application and an option to view your application.

3. My profile is saying I have an incomplete job application. What should I do?

Job applications are incomplete when the mandatory fields (marked with an asterisk *) are not completed. When you log in to your account, select 'Complete application' and complete the mandatory field/s which are highlighted in red.

Your details

4. Are my personal details safe?

All details entered into the system are confidential and cannot be accessed by unauthorised people.

5. How do I update my personal details?

You can update your personal details and resume simply by signing in to your profile screen.  This also allows you to view your previous applications and update your personal details.

Technical issues

6. How do I change my password?

You can change your password in your profile screen. If you have forgotten your password, simply follow the instructions on the sign-in screen.

7. What if I don't have an email address?

If you don't have an email address, you can get a free one through Hotmail or Yahoo. If you have a Federation University Australia email address but you don't want to use it, you can use your own personal email address.

8.  I have completed the online application form   and pressed 'Submit', but when I return I only have an option to 'Edit Profile' and 'Update' my resume. Why is this?

Once you've submitted your application online, you can only amend your personal details and update some profile information. You can amend your resume by attaching a new file.

9. I filled out an application form, but when I pressed 'Submit' I did not get a confirmation of application.  How can I find out if my application has been submitted?

When you submit your application, a confirmation screen will appear. Log in to your account and check your application status. It will read 'Incomplete' if not submitted correctly. It may also be a good idea to check that you have entered your email address correctly.

10. I am trying to create a log in by entering my email address, but the system is telling me an account has already been found with this email address. What should I do?

If you get this message it means that the email address you are using is already registered in our database. 

If you have created a previous account with Federation University Australia, but cannot remember your password, select 'Forgotten your Password'. A new password will be emailed to you so you can log on. (Please do not create another PageUp account as duplicates in the system can get messy.)

If you have not previously applied for a position with Federation University Australia, but the system is telling you that the email address is already being used, you will need to use an alternative email address as only one person can register with any one email account. This may occur if someone else, perhaps a partner, has already applied for a position using this email account. (You may create free email accounts using websites such as Gmail and Hotmail.)

Any other questions?

If you have any further questions, you can request support using our People and Culture ServiceNow portal.