SMS

SMS, or text messages, are very good for sending essential or urgent messages, for example, a room change or a cancelled class.

Content

Be as direct and concise as possible.
Don’t give any additional or background information.
Be clear that this is an official message from Federation.
Follow up with an email or other form of communication, so that people who don’t have a mobile phone, or have difficulties using them, are not disadvantaged.

Our policy
Use the Federation SMS template, which includes the student’s first name and Opt-Out wording. Hi Eleanor, do you need assistance completing your Federation application? Reply ‘YES’ to request a callback from our Customer Service Team. To Opt-Out of application assistance SMS reply ‘STOP’. The Opt-Out text always includes the subject of the SMS, so that students understand they aren’t opting out of all Federation text messages.

Our policy

Use the Federation SMS template, which includes the student’s first name and Opt-Out wording.

Hi Eleanor, do you need assistance completing your Federation application? Reply ‘YES’ to request a callback from our Customer Service Team. To Opt-Out of application assistance SMS reply ‘STOP’.

The Opt-Out text always includes the subject of the SMS, so that students understand they aren’t opting out of all Federation text messages.