As part of the approach by the University to providing a fair, safe and productive study environment, consideration of grievances will be dealt with fairly, consistently, promptly, with sensitivity to all parties and in accordance with the principles of natural justice.
- Student Grievance Policy
- Student Grievance Procedure
- External complaints process - see Role of the Ombudsman for further information.
- Grievance Lodgement Form (pdf, 34kb)
The Student Grievance Procedure provides detailed information on resolving a grievance within the University. A grievance may include a student against student or a student against a staff member and is defined as behaviour or action which has or is likely to have an unreasonable negative impact on the student in relation to their studies.
The three stages in resolving a grievance are:
(A) Preliminary action
If appropriate, you should attempt to resolve the grievance directly with the person(s) concerned and as early as possible.
(B) Informal procedure
You can contact a Student Grievance Officer (SGO) to help resolve your grievance. The aim of this stage is to find a suitable and satisfactory resolution to the grievance (rather than investigating the grievance). An SGO will expect you to participate in the process by outlining your grievance, suggesting a process for resolution and outlining a suggested solution.
(C) Formal procedure
You can lodge a Grievance Lodgement Form with the University Grievance Officer and request a formal investigation of the grievance. This step will not normally be undertaken unless you have attempted to settle your grievance under the Informal Procedure.
A completed Grievance Lodgement Form should be sent by email to email@example.com.
The Student Grievance Procedure cannot be used if the grievance relates to any matter covered by alternative formal review, appeal, grievance or other dispute settling procedures. Following is a list of alternate formal processes.
A. Appeals relating to:
- Admission and Enrolment (Statute 5.2 - section 8, pdf, 10kb)
- Deferred Enrolment (Regulation 5.2 - section 11, pdf, 77kb)
- A Final Grade (Regulation 5.3, pdf, 10kb)
- Exclusion for Reasons of Unfitness (Statute 5.4 - section 7, pdf, 20kb)
- Unsatisfactory Progress (Statute 5.5 - sub-section 1(5), pdf, 17kb)
- Student Discipline (Statute 6.1, pdf, 9kb and Statute 2.4, pdf, 16kb)
- Cheating and Unfair Advantage (Regulation 6.1 - section 6, pdf, 36kb)
- Plagiarism (Regulation 6.1.1, pdf, 11kb)
There is usually no automatic power of appeal within the University (although check relevant University Legislation to be sure as some decisions can be reviewed by a Dean or the Vice-Chancellor).
An appeal to a University body or committee must normally be based on:
- new evidence, not known to the student at the date of the decision being appealed, which becomes apparent since the date of that decision;
- irregularity of procedure in the recommending and/or the making of the decision appealed against.
B. Fees and charges
C. Other University procedures
- Bullying Prevention and Management Policy and Procedure
- Policy for Use of Computing and Communication Facilities
- Equal Opportunity and Valuing Diversity Policy
- Discriminatory and Sexual Harassment Complaint Procedure
D. External legislation
For information on grievances, contact the University Grievance Officer by email to firstname.lastname@example.org or by phone to (03) 5327 9504.