Student HQ

Student HQ counter services on Victorian campuses are available to students that are fully vaccinated or medically exempt.

  • Berwick Campus: 9 am–4.45 pm
  • Gippsland Campus: 9 am–4 pm
  • Mt Helen Campus: 9 am–5 pm
  • SMB Campus: 8.30 am–4.30 pm
  • Wimmera Campus: 8.30 am–4.45 pm

Student HQ counter services on our Queensland campus are open to all students.

  • Brisbane: 9am – 5pm

You can also contact our friendly staff online via the enquiry portal or on 1800 FED UNI (1800 333 864).

Need answers fast? You can find our most common questions and a range of other advice and information at Ask Fed.

Student HQ services

Student HQ provides support to future and current students, in person, online or over the phone. We strive to make your Federation experience a positive one, helping you navigate the administrative side of your studies. Our biggest priority is supporting your success, by providing you with information and assistance as you progress through your university life. We are your ‘one-stop shop’ for student assistance, drop in and say hi.

We will be your first point of contact. Below we’ve identified the main areas that students seek assistance with:

  • Submitting your application: are you looking at starting with Federation and need a hand with the application?
  • Submitting your COVID-19 vaccination status: because you must notify us of your vaccinatoin status before you commence your studies.
  • Online learning and support: your vaccination status may impact your mode of study and information is available about your options.
  • Transferring programs: is there something you would prefer to be studying?
  • Credit transfer: if you’ve previously completed studies, maybe we can save you some time and money by crediting these studies into your new program.
  • Enrolment: we understand this can be confusing, and we are here to help you with subject selection, enrolling using your MySC account, assisting with timetable clashes, making changes to your enrolment, and everything in between.
  • ID cards: your key to University services and facilities.
  • Student fees: what to pay, when to pay, how to pay, and what can be paid later.
  • Special consideration: because sometimes things outside our control interfere with our studies.
  • Location transfers: would a different campus, online study or flexible delivery options suit you better?
  • Leave from studies: we all need a break sometimes.
  • Academic transcripts: your official record of what you studied with us.
  • Completion letters: do you need evidence of your completion prior to graduation? Submit your request via FRED.
  • Graduation advice: congratulations, you did it!

If you haven't found what you are looking for, simply AskFed.

Need to submit a form?

If you need a form not available through your My Student Centre account, you can access them from our student forms webpage.

To submit your form, please log an enquiry through the Federation Request and Enquiry Dashboard (FRED).

The subject line should include the following:

  • Enquiry type (eg enrolment, special consideration etc)
  • Full name
  • Student ID
  • Program code
  • Campus location

* If you are unsure how to scan your document, consider downloading an app to your smartphone. Instructions to download and use Microsoft Lens are provided.

Student HQ locations

Contact us

Phone: 1800 FED UNI (1800 333 864)

Monday - Friday 9am - 5pm

Online enquiry: