Make an appointment

Crisis and Emergency Services should be used if you or someone you know is experiencing a crisis that cannot wait for an appointment.

Our University services remain open and available during the COVID-19 outbreak, but are transitioning fully to phone and online. All appointments with our counselling staff will continue as usual, however will be held primarily by phone.

Face-to-face appointments will be unavailable until further notice.

You can speak with our counsellors in person, on the phone or by online video appointment. To make an appointment please phone or email the reception team between 9.00am - 4.00pm, Monday - Friday. Emails should include your student id number and days and times you are available.  
* Please note there may be delays in responding to emails.

Ballarat, Brisbane,  Horsham and online Call (03) 5327 9470
Gippsland and Berwick Call (03) 5122 6425

* Before your appointment, you must complete a Counselling Intake form and forward it as an attachment to

Our locations

If your appointment is face-to-face, you can find our offices in the following locations.

Mt Helen Health Centre, Building T North
SMB Student Connect, Building D
Wimmera Student Support, via Admin reception, Building C
Gippsland Student Connect, Building 3N
Berwick Building 901, Room 103A

*Please note there is no reception service at the Berwick, SMB or Wimmera campuses.