Emergency and crisis supports

For life-threatening events off campus, call 000.

For life-threatening events on campus, call the following who will connect you with emergency services:

Ballarat, Berwick and GippslandCall 1800 333 732 (1800 FED SEC)
WimmeraCall 000

Students studying at a partner teaching location should contact 000 or the emergency number provided to you at your orientation.

Crisis supports - online and phone services

All services listed are confidential and free.

Beyond Blue 
Phone: 1300 22 4636
24 hour support to support you with anxiety, depression or suicidal thoughts.
Call, email, or chat online.
DirectLine (Drugs & Alcohol)
Phone: 1800 888 236 
24 hour drug and alcohol counselling.
Call or chat online. 
Federation Uni Crisis Line
Phone: 1300 758 109
Text: 0480 089 177
After hours crisis line for mental health support 4:30pm to 9:00am Monday to Friday, 24 hours a day on weekends and public holidays.
Gambler's Help 
Phone: 1800 858 858
24 hour support for gamblers and those close to gamblers and affected by gambling.
Call or chat online. 
Gay and Lesbian Switchboard 
Phone: 1800 184 527
3pm - 12am every day. Support for lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities.
Call or chat online. 
Phone: 1800 022 222 
24 hour free support and advice on health issues by registered nurses anywhere in Australia.
Online symptom checker, support to find a service, and health information. 
Phone: 131 114
24 hour service to support you with a crisis or suicidal thoughts.
Call, chat online or text.
Phone: 1300 60 60 24 
24 hour phone line to speak with a registered nurse for free health advice anywhere in Victoria.
Phone: 1800 737 7328
24 hour national sexual assault and domestic family violence counselling service.
Call or chat online.
Sexual Assault Crisis Line
Phone: 1800 806 292
After hours crisis counselling support, information, advocacy and referral to anyone living in Victoria who has experienced any form of sexual assault at any point in their lives.
Suicide Call Back Service
Phone: 1300 659 467
Call-back service to get support for yourself or someone else you are concerned about.
Suicide Line
Phone: 1300 651 251
24 hour service to support you with suicidal thoughts.
Call, chat online, or by video.
Wellbeing Checkin
Phone: 1300 687 399
Free, confidential and one-on-one Wellbeing Check-in conversations for Federation Uni students with expert staff, to gain urgent access to counsellors and get referrals to relevant university or community services for ongoing support.

Hospitals and health services near our campuses

If you live in another area call the nearest major hospital. Residents of any area can attend the emergency department of a major hospital. In an emergency call 000.

Mental health assessment contacts

24/7 information, assessment and referral via local area mental health services.

  • Ballarat and Wimmera – Ballarat Health Services Mental Health, telephone: 1300 247 647.
  • Gippsland – Latrobe Regional Hospital Mental Health Service - for anywhere in Gippsland, telephone: 1300 363 322
  • Berwick – Monash Health Psychiatric Triage -covers Casey, Dandenong and Cardinia areas, telephone: 1300 369 012

You can also seek advice about the mental health of a third party person you may be concerned about.