Adding the Microsoft Authenticator app method

The app is a handy method as it allows you to authenticate even if you're in a situation where don't have internet access or the ability to receive text messages.

After your activation date, you will receive a 'More information required' alert when accessing Microsoft 365 apps. You will need access to both a computer and a smart device to add this method.

Select the blue Next button to continue, then follow these steps.

  1. Download the app from the App Store or Google Play to your mobile device
  2. On your computer select Next

The next steps are completed on the Microsoft Authenticator app and will use the QR code on your computer.

  1. Open the Microsoft Authenticator app on your mobile device, select Allow notifications (if prompted) and choose to add new Work or school account.
  2. Select Scan QR Code when prompted. You can also find the Scan a QR code option in Credentials on the bottom right of the app.
  3. If you receive a prompt to allow the app to access your camera (iOS) or to take pictures and record video (Android), you must select Allow.
  4. Focus the camera over the QR code square on your computer. The app will automatically pair itself to your account.
  5. A notification will be sent to the Microsoft Authenticator app on your mobile device to test your account. Click Approve.

The final steps are completed on your computer

  1. Select Next
  2. Your setup is now complete. Select Done to finalise and continue signing in.

Having trouble? Follow along with how-to video below or use our detailed set-up instructions, including screenshots.