Critical incident 22/10/21
Berwick campus to reopen on Friday 22 Oct for permitted activity. Click here for more information.

Contact us - Make an appointment

Our University services remain open and available during the COVID-19 outbreak, but have transitioned to phone and online. All appointments with our staff will continue as usual, however will be held by phone.

Phone: (03) 5327 9470
Email: student.support@federation.edu.au
Hours of operation: 9am - 4pm, Monday to Friday.


Physical locations: 

  • Berwick Campus, Student Connect, Level 1, Building 903.
  • Gippsland Campus, Student Connect Building 3N 102.
  • Mt Helen Campus, Health and Wellbeing Centre, Building T North (opposite Student HQ).
  • SMB Campus, Student  HQ, Building D

Please note: there may be delays answering emails; Wimmera, Gippsland and Berwick appointments are by phone or Teams; where possible appointments for Ballarat based students can be made on campus, please advise which campus you study from (Camp Street, Gillies Street, Mt Helen or SMB).

Students studying at partner provider campuses should contact student supports on their campus for financial assistance.