Student Advisory Service

Understand the formalities

We can help you navigate your way around University legislation, policies and procedures.

Know your rights

We can provide information about your rights and responsibilities at FedUni

Prepare you for hearings

We can help you to write letters and prepare you for interviews and hearings.

The Student Advisory Service is paid for by your Student Services and Amenities Fee and can help you with your University concerns.  We can give you clear advice and information around University policies, procedures and processes.

We are here to act for you, the student.

Assessment and results

If you have received grades that you are unsure about, you might like to get some more feedback on your work. If your grade is very different to your usual grades, you might be wondering about requesting a second marking of your work.

Find out more on the Assessment and Results page.

Special consideration

If you need assistance with applying for Special Consideration or appealing an outcome please visit our Special Consideration page

Exams

It’s your responsibility to ensure you are aware of all rules regarding your exams. We can assist you if there is an issue on the day of your exam or you have been charged with an exam breach.

See our Exam page for more information.

Appeals

You may be able to appeal a University decision or ask for it to be reviewed. Students should generally follow the internal processes before pursuing an external appeal or complaint. Not all University decisions can be appealed, so please contact us if you are unsure. For more information about different appeal types:

Unsatisfactory progress

If you have not passed some of your subjects, you will probably receive an email and/or letter. This will either be a notice of failed course, notice of unsatisfactory semester, notice of suspension, notice of exclusion or restricted program letter. We can help you to respond to your letter.

Go to our Unsatisfactory progress page for further information.

Misconduct

If you have been charged with plagiarism, academic or general misconduct we can help you prepare for your hearing. Please contact us for support and information.

See our Plagiarism page for further information.

Discrimination, harassment and bullying

If you have experienced discrimination, harassment or bullying, (or you think you might have,) we can talk with you about your options. In some cases we may introduce you to the Equity and Equal Opportunity team.

See the Equity and equal opportunity website for further information about discrimination, harassment and bullying.

To talk to us about any of your concerns please make an appointment to speak to us via our Make an appointment page.

Complaints or student grievance

If you have a complaint or grievance, you can contact us for advice and support.

See our Complaints and grievances page for further information.

If there are legal issues impacting on your life and studies, such as tenancy, Centrelink, fines, debt, family violence, our legal referral page contains links to services where you can get free legal advice.

Confidentiality

Information is collected to help us assist you in resolving the concerns outlined on your Student Advisory Service appointment form. You can sign an 'Authority to Act' on the appointment form allowing us to liaise and consult with Federation University Australia teaching and administrative staff and other relevant third parties to assist with resolution of your concerns.

You have right of access to, and correction of, personal information in accordance with the relevant privacy legislation and the Federation University Australia Information Privacy Policy: Information Privacy Policy

Inquiries in relation to privacy can be directed to Federation University Australia Privacy Officers, telephone the Legal Office on (03) 5327 6328.

Contact us

Student Advisory Service
Phone : (03) 5327 6105
Email : studentadviser@federation.edu.au