Health Centre - Mt Helen

This practice is an accredited health centre.

The Health Centre located at the Mt Helen Campus, is accredited with AGPAL and provides confidential consultations by appointment to the University community and travel health consultations to the general public.

Contact information

Located on the Mt Helen Campus, Chancellor Drive, ground floor D building.

Telephone: 03 5327 9477

Facsimile: 03 5327 9779



  • Doctors Bernie Fensling and Shantini Thevathasan
  • Nurse Mary Madden
  • Administration - Kerry Cleary and Kerry Hobbs

Nurse on call tel: 1300 606 024

After hours GP helpline: 1800 022 222

Ballarat Health Services tel: 03 5320 4275 - fees will apply for international students

St John of God Hospital tel: 03 5320 2126 - fees will apply


To make an appointment please contact staff between 9am and 4pm Monday to Friday.

Doctors are available by appointment:

  • Monday 9am - 2pm
  • Tuesday 9am - 3.30pm
  • Wednesday 9am - 12pm
  • Thursday 9am - 3.30pm
  • Friday 9am - 12pm

* Doctors’ hours may be subject to change and are limited during term breaks.

Emergencies will always be given priority and you will be contacted where possible if there are delays.

Consultations average 15 minutes. You should tell the receptionist if you require more time.

Test results and reminders. Your doctor will advise you if you need to make a follow up appointment. Results will only be given over the phone at the doctors discretion. Patients requiring follow up for pap smears and travel health vaccinations will receive a reminder via mail.

If you do not wish to be included in our reminder system, please tell your doctor.


Services are bulk billed for student, Health Care Card holders and children under 16. Domestic patients should supply their medicare card, international patients need to bring in their overseas health cover card.

Standard consultation fees apply for those who don't fall into the above categories:

  • out of pocket cost = $32.40
  • standard fee = $70
  • long consultation = $105.20
  • Medicare rebates apply

Payment on the day by EFTPOS (debit/credit card). Debit card enables you to get your rebate immediately. Payment can be made by credit card, however, rebates can only be paid into a debit card or  received by presenting your receipt to Medicare online or in person.

Services and information provided

Services include hire of crutches, pathology collection, immunisation vaccinations both general and travel, pregnancy testing, pap smears, liquid nitrogen freezing therapy, skin and general health checks, sport and occupational medicals.

Information is provided regarding health concerns such as sexually transmitted infections, nutrition, alcohol and drug issues and contraception.

Travel health

Advice by appointment we are accredited for Yellow Fever. Consultations are bulk billed, travel vaccinations are charged at a competitive rate and available on site.

Payment on the day by EFTPOS (Debit/Credit card).

Information flyers available:


Suggestions or complaints can be placed in the box provided in the reception area.

You can also make complaints to the Practice Manager or directly to the Victorian Government Office:

Health Services Commissioner, Level 26/ 570 Bourke Street, Melbourne Victoria 3000, tel: 1300 582 113.

Confidentiality/ privacy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the ten National Privacy Principles.

This practice also strictly adheres to the 'Code of Practice for the Management of Health Information in General Practice' RACGP 1998.

Federation University Australia Health Centre manages personal and health information in accordance with the Privacy and Data Protection Act 2014 and the Victorian Health Records Act 2001.