Critical incident 24/07/21
Victorian campuses are closed until 11:59pm Tuesday 27 July Click here for more information.

How we can help you

We are here to help you navigate your way around University legislation, policies and procedures.

We can:

  • Provide information about your rights and responsibilities at University
  • Clarify important timelines
  • Answer your questions about:
    • your academic progress
    • special consideration
    • appeals
    • student discipline matters
    • student complaints/grievances
    • bullying or harassment
  • Discuss your options for resolving your concerns
  • Speak to staff members on your behalf
  • Help you to understand communication (emails and letters) from the University
  • Help you to write letters and prepare for interviews and hearings
  • Attend meetings with you
  • Assist if you think the University has made an error or you have been treated unfairly
  • Find you the right person to speak to
  • Refer you to other services