How we can help you

We are here to help you navigate your way around University legislation, policies and procedures.

We can:

• Provide information about your rights and responsibilities at University
• Clarify important timelines
• Answer your questions about:
  • your academic progress
  • special consideration
  • appeals
  • student discipline matters
  • student complaints/grievances
  • bullying or harassment
• Discuss your options for resolving your concerns
• Speak to staff members on your behalf
• Help you to understand communication (emails and letters) from the University
• Help you to write letters and prepare for interviews and hearings
• Attend meetings with you
• Assist if you think the University has made an error or you have been treated unfairly
• Find you the right person to speak to
• Refer you to other services