TOP CONTENT - Student Advocacy

Student Advocacy exists to give clear, independent advice and confidential support for students navigating Federation University processes and policies, including all types of appeals and complaints. We're here for students if things go wrong between you and the University, or if you have concerns with your experience. Please click on our "Service Charter" below, or the links on the left for the full range of things we can help with.

Student Advocacy is paid for by the Student Services and Amenities Fee, and we support all students enrolled in Federation University/Federation TAFE courses. This includes International and Domestic students and those studying on-campus, online or through a Partner Provider.

Making an appointment

The quickest and easiest way is to complete our appointment form - this ensures we get enough information to be able to allocate your case appropriately, and we commit to responding within 2 working days (usually much quicker) to arrange an appointment. If you're unsure of whether your query is something we can help with, please feel free to call us before completing the form on +61 3 5327 6105, or email studentadvocacy@federation.edu.au.

If we're already helping you with a case, you don't need to fill in the form every time - please just reply to our email!