eExams via Respondus

Contents

  1. Getting started
  2. Practice exam
  3. Exam day
  4. Technical issues
  5. Privacy
  6. Accessibility

Getting started

Federation University has introduced an online exam supervision platform called Respondus.

What is an eExam?

An eExam is an online exam that works by downloading a system called Respondus LockDown Browser or Respondus Monitor, onto your personal PC so you can sit your exam online.

Complete these steps to prepare for your exam

  1. Learn how LockDown Browser and Respondus Monitor work by watching this short video (Youtube)
  2. Install recommended browser

    If you don't already have these on your PC choose either Firefox or Google Chrome and download these onto your computer (Windows or Mac) that you'll be using to sit the eExam.
  3. Install the proctering software

    Install LockDown Browser or Respondus Monitor to enable the system to work with your browser.
    Follow the onscreen instructions to complete the installation.
    This can be downloaded from the Moodle shell of your course.
  4. Refer to the minimum IT requirements page to make sure you have the right equipment.
    LockDown Browser can’t be installed on a mobile phone or tablet.

  5. Make sure you have your student ID or another valid form of photo ID
  6. When you do the practice exam and your exam you will need to have a photo ID as proof of identity You can use either a government-issued photo ID, such as a drivers license or passport, or you may use your Federation University student ID card.

  7. Schedule your practice eExam
  8. You will be notified by your course co-ordinator when the practice exam is available. It is designed for you to be confident and comfortable with the eExams process.

    You should aim to complete your practice exam a week before your real exam.

  9. Prepare your physical space

    Plan the space
  10. Ensure the room in which you take your exam is free of materials that would not be permitted. If your exam has live invigilation you will need to move your webcam or laptop, to show the entire room.

    The space where you take your exam should be:

    • well lit
    • free from noise and interruptions - let others know you are sitting your exam and need privacy for the duration of the exam
    • clear of books, papers, sticky notes, notes pinned to the wall, and so on, unless your exam is open book
    • clear of mobile phones, tablets and other computers - and remove your smart watch if you have one

    Make arrangements with others in the the house or workplace

    Other people can be at home when you take your exam, but they cannot be in the same room as you. You need to have a space that is quiet and where you will not be interrupted.

    If possible, ask others in your household to not use the internet, particularly streaming online video, gaming, or downloading large files, while you are taking your exam as this can affect your connection

    If you want to take your exam in your workplace, make sure you’re in a quiet office where you won’t be interrupted.

    Maximize your Wi-Fi connection

    If possible, connect your computer directly to your modem using a data lead. If this is not possible, sit as close as possible to the modem.

Practice exam

We strongly recommended that you complete a practice exam through Respondus LockDown Browser software, before your exam.

When will I be able to complete my practice exam?
Your teacher will advise when you are able to complete your practice exam.

If you have issues with your practice exam, it is important to speak to your teacher or course coordinator prior to your real exam.

Will the pre-checking of photo ID, room set up etc, eat into my exams time?
The timer for the exam does not start until the start-up sequence/pre-exam steps is complete.

Can I access the exam via links in Moodle notifications or reminders?
No, you will need to log into Moodle so you have direct access to the unit and its exam.

I can't download the LockDown Browser from the supplied link. Is there another way to access the software?
Yes. LockDown Browser can be downloaded from the Moodle shell of your course.

Exam day

  1. Before logging in to take your exam
    • Restart your computer to maximise computer speed
    • Remove any non-religious head coverings
    • If using Respondus Monitor or Live Invigilation have your Student ID or another form of photo ID ready
    • Make sure you are located in a private, well-lit room with no one else around you
    • Clear your workspace from all materials except those allowed by your course co-ordinator (phones, tablets, headphones etc)
    • Close all third-party programs and unplug any secondary monitors
  2. Take a bathroom break before starting your exam

    For most exams, you’re not allowed to leave the testing area during the exam. Or if you are, no extra time is provided for bathroom breaks.
  3. Log into Moodle 10 minutes before your scheduled exam time

    Once logged in, select the course and navigate to your test or exam
  • If the computer already has LockDown Browser installed, simply click the ‘Launch LockDown Browser’ button
  • If the computer does not have LockDown Browser installed, please download it from the Moodle course shell
  • If prompted to close a blocked program (e.g. screen capture, instant messaging), choose Yes.

4. Complete the pre-checks

If you are required to use a webcam to record yourself during a test, a startup sequence will guide you through a webcam check and other items required by the instructor.

  • You will first need to review and agree to the Terms of Use
  • The webcam check will confirm that your webcam and microphone are working properly
  • The remaining steps of the startup sequence will depend on settings chosen by your instructor. Follow the instructions and note your progress along the top of the screen
  • If you encounter a problem, select the It’s not working link for troubleshooting tips

The quiz will begin after the startup sequence is complete. You cannot exit LockDown Browser until the quiz is submitted for grading.

5. Take your exam

At the scheduled start time you’ll be able to access your exam in Moodle and you can begin.

  • There is no separate reading time for an online exam
  • Your answers will save automatically as you go, although there can be a few seconds delay, so it’s a good idea to also manually save as you go
  • If you’re using a webcam, your webcam view and your screen will be recorded for the duration of your exam

6. Submit your exam

Exam complete, congratulations!

Technical issues

  1. Error message on a Mac
    An error message can occur during installation if you are running the High Sierra (10.13 to 10.13.6) version of OSX on your computer. To fix this error, ensure all updates have been actioned so your system is up to date.
  2. System requirements to install and run the LockDown Browser
    View the system requirements for Respondus LockDown Browser
  3. Bluetooth devices LockDown Browser
    Any Bluetooth devices that you have paired with your computer should work.
  4. Password to access the exam
    You will not require a password.
  5. Respondus requires me to use a webcam and it fails to detect it
  6. If you are using an external webcam, ensure that it is plugged in properly and working.

  • For Windows users: Run the Camera application to see if your webcam is operating.
  • For Mac users: Check that permission has been granted for the browser to access your microphone and webcam. Further troubleshooting information can be found on the Respondus website MAC webcam and microphone troubleshooting.
  • Further troubleshooting information is available on the Respondus website Webcam troubleshooting
  • Can video monitoring be done without lock-down browser
    No, LockDown Browser is a required component of Respondus Monitor.
  • Can students use other software during the exam?
    No.
  • When beginning an exam I receive a message 'Connecting to media server' and no further action occurs
    This message indicates that your computer cannot establish the necessary connection in order to record video for your test. Visit the knowledge base for a detailed solution addressing the problem.
  • Respondus fails to run properly as it states there are applications still running
    The LockDown Browser automatically detects applications that are not allowed and you will be notified to close these applications
  • If there are still active applications, you will need to exit the LockDown Browser and manually close the applications prior to attempting to access the exam again.

  • I access my exam and receive an error message advising that there is a problem with the settings

    If you receive this error you should first contact your teacher as they may need to ‘open the LockDown Browser Dashboard for the course’.

    If the l error persists, please access problem with settings on the Respondus website for troubleshooting tips

  • What checks can I do by myself if I am experiencing problems during an exam?
  • Depending on the type of problem you are experiencing, there are several troubleshooting steps you can take. If the issue is related to:

    Connectivity issues

    • Your computer should be positioned as close as possible to the wireless router to ensure the best connectivity
    • Close down other applications that may be running in the background as these will slow down your connection
    • Close all other home network connections that may cause the internet to run slow. Respondus internet connectivity tips

    Nothing happens or there are error messages:

    • Check that you are running the latest version of the LockDown Browser. Follow the link for instructions on how to perform this check and run any necessary updates
    • Temporarily disable any anti-virus applications running on your computer and reactivate once the LockDown Browser isn’t in use
    • Close any other communication or cloud storage programs running in the background (e.g. Spotify, Facebook, Skype, Dropbox)
    • Uninstall and reinstall the LockDown Browser on your computer
  • What happens if I do not complete a time-limited exam within the time frame?
    Once you have reached your time limit, the program will automatically close and the work you have done so far will be submitted. There is a timer on the bottom left-hand side of the screen which indicates the remaining exam time. The time at the bottom right-hand side indicates when the exam was last automatically saved.
  • When I try to begin the exam, I recieve an error message advising that the LockDown Browser has quit unexpectedly
    This may be an issue with your security settings. If you have a security/anti-virus program installed, allow temporary access to LockDown Browser. If you are using a Mac you may need to run in Safe Mode.
  • What will happen if the computer crashes half-way through the exam?
    Your exam will save at regular intervals when using LockDown browser and monitor. If you experience a power outage during your exam and are unable to gain access back into your exam, please contact S24/7 chat.
  • I do not have a quiet space or reliable computer or Internet, what do I do?
    You will need to sit your exam under exam conditions which means you need to undertake your exam in a space where you will not be interrupted. A coffee shop, park or a public space in a library would not be suitable.
  • If you have exhausted all options and still think you will be unable to complete your exam online you can book a computer in a pc lab on your nearest campus.

    Please do this at least two weeks prior to the exam by emailing the Exams Office.

  • Access and inclusion students Students with a Learning Access Plan should contact their advisor for further information on how Respondus fits into their plan.
  • Who can view the recording of my exam?
    The exams team, your course coordinator have access and can view the recording of your exam.
  • Dress code
    Please dress appropriately as you will be recorded and the recording may be viewed by your course coordinator or the exams team.
  • Do not wear hats or sunglasses during the online exam. If you are required to wear dark prescription glasses that could be mistaken for sunglasses, please let us know in advance so we can make arrangements for you prior to the exam.

  • There is a problem with the LockDown Browser settings for this exam
    When opening up Respondus LockDown Browser you get the message as per the image below:

    There is a problem with the LockDown Browser settings for this exam.
  • In the first instance of getting this message, please contact your teacher, in case they can see an error on their end that can be easily fixed. If there is no visible error on the teachers view of the exam then see if the below helps fix your issue.

    • The error is often caused by the student accessing the exam through a 'reminder' entry in a toolbar or calendar. It's important for the student to access the exam by first navigating to the course and then going to the appropriate test area or content area
    • If the student is going first to the course, then to the content area, but the problem persists, the error could be caused by security settings on the computer, ISP, or network. In most cases, the problematic settings are on the computer itself. Please do the following steps one at a time and afterwards verify if the problem persists
    • Your computer, ISP, or network might be blocking access. Temporarily shut down all anti-virus and firewall software on the computer and try the exam again. If the problem persists, try using the computer on a different network, or using a different computer on your main network. Keep in mind that the block could be in the router itself. Bypassing the router and plugging straight into the modem may help
    • If the error persists, reset your computer's internet options. For Windows users, go to control panel and select sNetwork and Internet.s Once there, click on 'Internet Options'. On the 'Security' tab, ensure that your settings are not higher than 'Medium'. On the Advanced tab, click 'Reset' located under the header 'Reset Internet Explorer Settings'. In the window that opens, select 'Delete Personal Settings' and then click on the Reset button. Doing this will impact all client browsers, not just Internet Explorer

      Reset browser settings
    • After resetting the internet options, restart your computer and try to access your exam again
    • Ensure that you have the correct time and time zone set for your computer.
  • Unexpected error when submitting the exam

    On submitting your exam you recieve an error: 'Unexpected error. Please contact the system administrator'.

    If this occurs:
    • Close down Respondus Monitor and go back into your unit in which the quiz was taken.
    • Go to the quiz tool and check that your attempt was submitted. You can do this by selecting the Submissions option from the drop-down next to the quiz name. You will see all your attempts in a list here.

    For more information on the attempt - such as the date and time submitted, as well as any score and feedback released by your teacher, can be found by pressing on the attempt link.

  • Error codes: -21, -105, -106, -115, -118

    These error codes indicate a problem with your network, not with LockDown Browser. They will often be accompanied by a message that says 'Failed to load page. Please check network connection.'

    If you receive any of these errors, use a different network to tackle your exam.

    Errors that indicate a network problem include:
    • The network changed. (-21)
    • The host name could not be resolved (-105)
    • The Internet connection has been lost (-106)
    • The proxy requested authentication (for tunnel establishment) with an unsupported method (-115)
    • A connection attempt timed out (-118)
  • Unable to retrieve settings from the Respondus server

    This error indicates the Respondus Monitor start-up cannot access the Respondus servers to retrieve certain settings established by the instructor. Sometimes, you will see various error codes accompany the error, such as: 0x0002.
    • The error is often caused by accessing the exam through a 'reminder' entry in a toolbar or calendar. It's important for you to access the exam by first navigating to the course and then going to the appropriate test area or content area
    • If you are sure that you are accessing the quiz following the instructions in step #1 above, the problem could be caused by security settings on your computer, ISP, or network. In most cases, the problematic settings are on the computer itself. Please do the following steps one at a time and afterwards verify if the problem persists
    • Your computer, ISP, or network might be blocking access. Temporarily shut down all anti-virus and firewall software on the computer and try the exam again. If the problem persists, try using the computer on a different network, or using a different computer on your main network. Keep in mind that the block could be in the router itself. Bypassing the router and plugging straight into the modem may help
    • If the error persists, reset your computer's internet options. For Windows users, go to control panel and select 'Network and Internet.' Once there, click on 'Internet Options'. On the 'Security' tab, ensure that your settings are not higher than 'Medium'. On the Advanced tab, click 'Reset' located under the header 'Reset Internet Explorer Settings'. In the window that opens, select 'Delete Personal Settings' and then click on the Reset button. Doing this will impact all client browsers

    After resetting the internet options, restart your computer and try to access your exam again.

    • Ensure that you have the correct time and time zone set for your computer
    • Sometimes a slow network connection can cause a timeout to occur, resulting in the error. Using a faster connection might help
  • Font size is too small during the LockDown Browser exam
    • You can increase the zoom level in your browser. Just click on the 'i' icon in the toolbar at the top of the screen
    • This will open a new window (titled 'Respondus LockDown Browser – Information'), where you can adjust the zoom level.
    • Select your preferred zoom level, and then click ‘Apply’ and click ‘OK’ to close the information window

      Increasing font size
  • Additional resources
  • Privacy

    Privacy protection in eExams

    We have introduced online exams to provide students greater flexibility in terms of their location for taking an exam.

    Our online students are located across Victoria, Australia and the world, and for many getting to an exam centre can be a real problem. Online exams mean students can complete exams in their own home.

    We have a signed legal agreement with Respondus to provide online proctoring services. Under the terms of this agreement, Respondus is bound by the University’s privacy policy. Your information is not shared with any third parties and only your course co-ordinator is able to see the video of your exam.

    We have undertaken comprehensive reviews of the Respondus system, processes, procedures and policies and all privacy and security is assured to the highest standard.

    Additional details on privacy can be viewed in the Respondus Privacy Policy and Students Terms of Use.

    Accessibility

    Federation University’s Disability and Learning Access Unit  is there to support our students who may need reasonable adjustments for disability, medical, mental health conditions or for those caring for others with a disability.

    Students can seek advice regarding strategies for completing assessment, and these include adjustments to exam conditions, such as additional timeoruse of assistive technologies.

    All adjustments must be formally recommended by the Disability and Learning Access Unit, and are based on the individual needs of each student. These adjustments are added into individual settings in Moodle.

    Contact the service to discuss your needs as soon as possible to allow time for your requirements and the exam conditions to be considered and adjustments identified.

    Follow these steps to ensure you are ready for your exam:

    • Check the accessibility box when you create your account, to maximise accessibility features
    • Advise your convenor if you need to use assistive technology to complete your exam, to ensure that this is added to the exam notes in Respondus
    • Complete the practice test to become familiar with using Respondus