My date of birth is incorrect

If your passkey was generated within the last 12 weeks, but you cannot login with passkey and date of birth, your date of birth may be incorrect.

Check your date of birth in myStudentCentre

  1. Login to myStudentCentre using your Student ID and password.
  2. From the homepage click the 'Personal Information' tile and select 'Personal Details' from the menu.

Update your date of birth

  1. Login to the Enquiry and Application Portal using your Student ID
  2. From the homepage select 'Ask a question (i.e. enquire)', then  'Ask a question related to my studies (past or current students)'
  3. Select Category 'Fees & Charges', Sub-category 'Commonwealth Assistance Form (eCAF)'
  4. Detail your request to change your date of birth
  5. Click 'Submit your question'.
  6. On the next page, submit supporting documentation including a copy of your driver's license, passport or birth certificate showing your correct date of birth.

Once your details are correct, request a new eCAF email/s and passkey/s via our Enquiry and Application Portal.

  1. Go to the Enquiry and Application Portal and Submit a Question.
  2. Select Category 'Fees & Charges', Sub-category 'Commonwealth Assistance Form (eCAF)'
  3. Detail that your date of birth has been updated and request for new eCAF email/s to be generated
  4. Click 'Submit your question'.

Our team will update your information in the eCAF portal to match the information you provided and trigger the eCAF system to regenerate your email/s, including a new unique passkey. Add as a Safe/Recognised Sender once your request is submitted so that you receive the regenerated email/s. We'll also let you know and close your enquiry when your request is processed.