Billing and accounts receivable
How do I raise a credit note on a customer's account?
Credit notes are raised centrally from Finance. If you wish to raise a credit note, please send your request to firstname.lastname@example.org.
Can I add a new contact to an existing customer?
New contacts can be added to existing customers by sending a request to email@example.com.
Can I get a copy of the invoice?
Reprints of invoices are available by sending a request to firstname.lastname@example.org.
Are customers sent reminders to pay their invoices?
Customers are sent a statement each month showing all outstanding amounts. Standard payment terms are 30 days. Customers that have not paid within this time will receive a reminder letter.