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Library news

Library Survey - The results are in!

Posted: Friday 2 October 2020

Results have been received for the recent Library Client Survey:

- There were 1781 responses from a broad section of the University community, from all campuses and partner providers and across the student programs.

- We received a weighted total score of 83.8% and an overall satisfaction score of 5.99 (/7.00). These results place us squarely within the top 25% as benchmarked against all 37 participating Australian universities. We out-performed the only other result from 2020 in the database, who had scores of 82.28% and 5.93.

- Respondents have provided more than 2000 written comments, which we are starting to analyse. Over time we will be able to provide summaries of the comments and actions taken/planned by the library in response. We will also share these with relevant groups within the university as appropriate.

- The winners of the VISA gift cards have been identified and will be notified shortly so that we can get your prize to you!

On behalf of all Library staff, my sincere thanks to all who responded and helped us to promote the survey. We are delighted with the response rate and the results, and are looking forward to focusing on how we can continue to improve Library Services into the future.

Contact Marion Slawson
Associate Librarian, Client Services
5122 6124
marion.slawson@federation.edu.au