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Contact us – international students

It doesn't matter whether you're still in your home country or already in Australia – if you’re an international student you can get in touch online or over the phone.  

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Chat
Chat with Finn, our AI assistant any time, or connect to our live team 9 am-5 pm, Monday to Friday
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Call
+61 3 5327 9018
9 am–5 pm, Monday to Friday
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Submit a question
Submit a question via our online form and we’ll get back to you

Application enquiries

If you have an existing application in the system, get help via StudyLink. If you’re applying to study at one of our partners, please contact them directly.

After you've enrolled

To make your transition to Australia and university easier, the International Student Advisory (ISA) team organise social programs and peer support.

ISA staff are also available to answer your questions and help with things like:

  • letters of support for family visits or visa matters
  • personal challenges and navigating University life
  • referrals to relevant services and organisations in the local area
  • employment and accommodation regulations.

All discussions are confidential (but if information needs to be shared with other University services, your permission will be sought first). 

Mt Helen Campus 
Building T

Berwick Campus 
Building 901, Room 145

Gippsland Campus 
Building 3N, Student Connect area (opposite Student Lounge)

General enquiries
+61 3 5327 9470
isa@federation.edu.au

Need urgent help? Access emergency and crisis support for immediate assistance.