Billing and accounts receivable

How do I raise a credit note on a customer's account?
Credit notes are raised centrally from Finance. If you wish to raise a credit note, please send your request to

Can I add a new contact to an existing customer?
New contacts can be added to existing customers by sending a request to

Can I get a copy of the invoice?
Reprints of invoices are available by sending a request to

Are customers sent reminders to pay their invoices?
Customers are sent a statement each month showing all outstanding amounts. Standard payment terms are 30 days. Customers that have not paid within this time will receive a reminder letter.