In-text citations
Paraphrasing
Recent industrial action … (Qantas 2011, October 29 ).
Direct quote
Place direct quotes between single quotation marks ' ' and provide the paragraph number(s).
'We apologise for the interruption to international flights due to recent industrial action … ' (Qantas, 2011, para. 1).
Reference list
TEMPLATE
Author Date, Title, description, Publisher, City OR DOI/URL
Qantas 2011, October 29, Response to industrial action, media release, viewed 30 July 2012, http://www.qantas.com.au/travel/airlines/media-releases/oct-2011/5218/