In-text citations

Paraphrasing

Recent industrial action … (Quantas 2011, October 29 ).

Direct quote

Place direct quotes between single quotation marks ' ' and provide the paragraph number(s).

'We apologise for the interruption to international  flights due to recent industrial action … ' (Qantas, 2011, para. 1).

Reference list

TEMPLATE

Author Date, Title, description, Publisher, City OR DOI/URL

Qantas 2011, October 29, Response to industrial action, media release, viewed 30 July 2012, http://www.qantas.com.au/travel/airlines/media-releases/oct-2011/5218/