Associate Professor Ayon Chakraborty
Associate Professor, Engineering Project Management
An empirical study on Lean and its impact on sustainability in services
Biochar Amendment in Green Roof Substrate: A Comprehensive Review of the Benefits, Performance, and Challenges
CO2 Mitigation Potential of Opaque and Semi-transparent Photovoltaic Thermal (PVT) Array with Triangular Duct
Empirical evidence on circular economy adoption in Australian small and medium enterprises
Exploring the Academic-Industry Collaboration in Knowledge Sharing for Supplier Selection: Digitalizing the OEM
Guest editorial: Integration of Lean Six Sigma with industry 4.0 to augment organizational efficiency and effectiveness
Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance
Managing digital manufacturing transformation: assessing the status-quo and future prospects in North Indian industries
Role of Lean Six Sigma in manufacturing setting: a systematic literature review and agenda for future research
The Impact of Third-Party Financial Products on the Consumer Loan Services Market in the Banking Sector: An Analysis of Sales Progress and Consumer Behavior
Advances in Industrial and Production Engineering: Select Proceedings of Flame 2022
A study on critical failure factors ofDesign for Six Sigma in Indian companies: results from apilot survey
A systematic review of industrial wastewater management: Evaluating challenges and enablers
Decarbonisation Begins at Port: Hydrogen Technologies for Electrifying Australian Ports
Deterministic Testbed Problems for Scheduling in Job Shops’ Based Manufacturing Configuration
Exploratory Survey of Australian SMEs: an Investigation into the Barriers and Opportunities Associated with Circular Economy
Lean and its impact on sustainability performance in service companies: results from a pilot study
Preface - Advances in Industrial and Production Engineering: Select Proceedings of Flame 2022 (Lecture Notes in Mechanical Engineering)
Preface - Corrosion Mitigation Coatings: Functionalized Thin Film Fundamentals and Applications
Small and medium enterprises and sustainable development
The Lithium-Ion Battery Recycling Process from a Circular Economy Perspective—A Review and Future Directions
An empirical study into the use of 7 quality control tools in higher education institutions (HEIs)
Determinants of the Intention to Adopt Digital-Only Banks in Malaysia: The Extension of Environmental Concern
Managing the resource allocation for the COVID-19 pandemic in healthcare institutions: a pluralistic perspective
Perceived Performance of Gasoline Supply Chains: Empirical Evidences from Namibia
Transforming sustainability of Indian small and medium-sized enterprises through circular economy adoption
Integrated management systems maturity: Drivers and benefits in Indian SMEs
This study aims to assess the impact of the antecedents of Integrated Management System (IMS)...
Multi-Classifier Predictive Maintenance Strategy for a Manufacturing Plant
Quality Management Practices in Namibian SMEs: An Empirical Investigation
Small and medium enterprises (SMEs) have significantly contributed to growth, innovation and...
The role of organisational motivation and coordination in continuous improvement implementations: an empirical research of process improvement project success
The paper aims to elicit the understanding of process improvement (PI) project success by...
Lean six sigma for higher education: Research and practice
Lean Six Sigma is one of the operational excellence methodologies that has been widely adopted in...
A systematic review of Lean in healthcare: a global prospective
Purpose: Fostered by a rapid spread beyond the manufacturing sector, Lean philosophy for...
Lean Six Sigma in financial services industry: a systematic review and agenda for future research
The purpose of this paper is to explore the trend and most common themes about Lean Six Sigma...
Quality Management Practices in Indian SMEs
The purpose of this chapter is to provide an insight on the status of quality management...
Quality management practices in SMEs: a comparative study between India and Namibia
Purpose: Small- and medium-sized enterprises (SMEs) have now become an important part of economy...
Service Research in Asia: Research Paradigm and Productivity
This article traces the journey of service research by analyzing the articles contributed by...
Assessment of critical failure factors (CFFs) of Lean Six Sigma in real life scenario: Evidence from manufacturing and service industries
Purpose: Many projects focus on the reliable operation of the activities in the project. Any...
Exploring the adoption of Lean principles in medical laboratory industry: Empirical evidences from Namibia
Purpose: As the demand for efficiency and quality in the health-care industry has increased over...
Identifying Drivers of Sustainability Initiatives in Manufacturing Organizations—An Exploratory Study from the Indian Cement Industry
In the current business scenario, firms need to increasingly focus on environmental...
Impact of quality management tools and techniques: Case of Namibian municipal water distributors
Purpose - The purpose of this paper is to provide an understanding on the impact of quality...
Measuring the service quality of services: TRADONIC SERVQUAL model
SERVQUAL and e-SERVQUAL have been considered the most effective and powerful approaches in...
Qualitative and Quantitative Analysis of Six Sigma in Service Organizations
Quality management has long been established as an important strategy for achieving competitive...
Sustainable Operations in India
This book focuses on understanding the status quo of sustainable practices in industry operations...
Analysis of TPM Barriers using ISM-MICMAC Approach
Total Productive Maintenance in the organizations is a challenging issue for Indian manufacturing...
Implementation of service systems on the shop-floor level in financial service companies. Empirical evidence from Australia and Germany
This article presents the practices of Australian and German financial service providers...
Service Quality Assessment of Internet Banking: Empirical Evidences from Namibia
SERVQUAL as a model has for long attracted researchers to apply in different contexts. The...
Editorial-International Journal of Process Management and Benchmarking Vol 4
[No abstract available]
Identification of positive deviance - Methodology development
Corporate efforts to improve the bottom line traditionally focus on shortcoming and issues. A...
Operational control of service processes: Empirical evidence from the financial sector in Australia
As customers of financial service providers do not always provide the required information on...
Process improvement - A positive deviance approach
Corporate efforts to improve the bottom line traditionally focus on shortcoming and issues. A...
Strategy taxonomy and classification system development using content analysis: study of government agencies
The purpose of this conceptual paper is to address the lack of consistent means through which...
Strengths, weaknesses, opportunities and threats analysis of lean implementation frameworks
The aim of this paper is to use the SWOT analysis that can be used as a decision-making aid to...
Understanding challenges of supply chain sustainability in Asia
Developed nations such as the USA and Europe have already learnt to an extent how to manage their...
An empirical analysis on six sigma implementation in service organisations
Purpose - Since its introduction by Motorola in the 1980s, Six Sigma and its philosophy have...
A Study on Supply Chain Sustainability in Asia
Developed nations such as United States of America and Europe have already learnt to an extent to...
Classification Based Reliability Growth Prediction on Data Generated by Multiple Independent Processes
Reliability Growth is a modeling process for product quality characterization over the lifespan...
Developing a Six Sigma framework: Perspectives from financial service companies
Purpose: Six Sigma is considered to be an important management philosophy to obtain satisfied...
Inquisitiveness in Organisational Life: Finding Things in Unusual Places
The purpose of this conceptual paper is to explore organizational approaches to creativity and...
Case study analysis of Six Sigma implementation in service organisations
Purpose: The aim of this research is to explore the implementation of Six Sigma in service...
Strategy taxonomy and classification system development - Study of two state governments
There is limited understanding about business strategies related to parliamentary government's...
Developing a framework for Six Sigma in financial service institutions - Empirical evidence from expert interviews
Six Sigma is considered to be an important management philosophy to obtain satisfied customers....
Implementing a Six Sigma initiative in financial service companies
In a world of intense competition, Six Sigma is considered to be an important management...
Public sector strategy classification system for shared service identification
The purpose of this conceptual paper is to address the lack of consistent means through which...
A bibliometric analysis of service research from Asia
Purpose: The purpose of this paper is to investigate the contribution of Asian researchers...
Strategy content analysis for service identification: A case study on government agencies
In a resource constrained business world, strategic choices must be made on process improvement...
An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore
Purpose: The purpose of this paper is to develop a conceptual framework to facilitate widening...
Bibliometric analysis of service science research: Focus on contribution from Asia
The objective of the paper is to describe the contribution of articles by Asian authors in the...
Case study analysis of six Sigma in Singapore service organizations
This paper presents a Six Sigma case study analysis involving three service organizations of...
A survey on Six Sigma implementation in Singapore service industries
The concept of Six Sigma was initiated in the 1980s by Motorola. Since then it has been...
The current state of six sigma application in services
Purpose - Since its introduction by Motorola in the 1980s, six sigma and its philosophy have...
Applying six-sigma in the service industry: A review and case study in call center services
This paper presents an extensive review on the services, six-sigma, and application of six-sigma...