Skip to main content

Associate Professor Ayon Chakraborty

Associate Professor, Engineering Project Management

School of Engineering, IT and Phys. Sci.

Section/Portfolio:

Engineering

Location:

Mt Helen Campus, Online

Integrated management systems maturity: Drivers and benefits in Indian SMEs

This study aims to assess the impact of the antecedents of Integrated Management System (IMS)...

Quality Management Practices in Namibian SMEs: An Empirical Investigation

Small and medium enterprises (SMEs) have significantly contributed to growth, innovation and...

Lean six sigma for higher education: Research and practice

Lean Six Sigma is one of the operational excellence methodologies that has been widely adopted in...

The role of organisational motivation and coordination in continuous improvement implementations: an empirical research of process improvement project success

The paper aims to elicit the understanding of process improvement (PI) project success by...

A systematic review of Lean in healthcare: a global prospective

Purpose: Fostered by a rapid spread beyond the manufacturing sector, Lean philosophy for...

Lean Six Sigma in financial services industry: a systematic review and agenda for future research

The purpose of this paper is to explore the trend and most common themes about Lean Six Sigma...

Quality Management Practices in Indian SMEs

The purpose of this chapter is to provide an insight on the status of quality management...

Quality management practices in SMEs: a comparative study between India and Namibia

Purpose: Small- and medium-sized enterprises (SMEs) have now become an important part of economy...

Service Research in Asia: Research Paradigm and Productivity

This article traces the journey of service research by analyzing the articles contributed by...

Assessment of critical failure factors (CFFs) of Lean Six Sigma in real life scenario: Evidence from manufacturing and service industries

Purpose: Many projects focus on the reliable operation of the activities in the project. Any...

Exploring the adoption of Lean principles in medical laboratory industry: Empirical evidences from Namibia

Purpose: As the demand for efficiency and quality in the health-care industry has increased over...

Identifying Drivers of Sustainability Initiatives in Manufacturing Organizations—An Exploratory Study from the Indian Cement Industry

In the current business scenario, firms need to increasingly focus on environmental...

Impact of quality management tools and techniques: Case of Namibian municipal water distributors

Purpose - The purpose of this paper is to provide an understanding on the impact of quality...

Measuring the service quality of services: TRADONIC SERVQUAL model

SERVQUAL and e-SERVQUAL have been considered the most effective and powerful approaches in...

Qualitative and Quantitative Analysis of Six Sigma in Service Organizations

Quality management has long been established as an important strategy for achieving competitive...

Sustainable Operations in India

This book focuses on understanding the status quo of sustainable practices in industry operations...

Analysis of TPM Barriers using ISM-MICMAC Approach

Total Productive Maintenance in the organizations is a challenging issue for Indian manufacturing...

  • Conference Proceedings

Implementation of service systems on the shop-floor level in financial service companies. Empirical evidence from Australia and Germany

This article presents the practices of Australian and German financial service providers...

Service Quality Assessment of Internet Banking: Empirical Evidences from Namibia

SERVQUAL as a model has for long attracted researchers to apply in different contexts. The...

Editorial-International Journal of Process Management and Benchmarking Vol 4

[No abstract available]

  • Journals

Identification of positive deviance - Methodology development

Corporate efforts to improve the bottom line traditionally focus on shortcoming and issues. A...

Operational control of service processes: Empirical evidence from the financial sector in Australia

As customers of financial service providers do not always provide the required information on...

Process improvement - A positive deviance approach

Corporate efforts to improve the bottom line traditionally focus on shortcoming and issues. A...

Strategy taxonomy and classification system development using content analysis: study of government agencies

The purpose of this conceptual paper is to address the lack of consistent means through which...

Strengths, weaknesses, opportunities and threats analysis of lean implementation frameworks

The aim of this paper is to use the SWOT analysis that can be used as a decision-making aid to...

Understanding challenges of supply chain sustainability in Asia

Developed nations such as the USA and Europe have already learnt to an extent how to manage their...

An empirical analysis on six sigma implementation in service organisations

Purpose - Since its introduction by Motorola in the 1980s, Six Sigma and its philosophy have...

A Study on Supply Chain Sustainability in Asia

Developed nations such as United States of America and Europe have already learnt to an extent to...

Classification Based Reliability Growth Prediction on Data Generated by Multiple Independent Processes

Reliability Growth is a modeling process for product quality characterization over the lifespan...

Developing a Six Sigma framework: Perspectives from financial service companies

Purpose: Six Sigma is considered to be an important management philosophy to obtain satisfied...

Inquisitiveness in Organisational Life: Finding Things in Unusual Places

The purpose of this conceptual paper is to explore organizational approaches to creativity and...

Case study analysis of Six Sigma implementation in service organisations

Purpose: The aim of this research is to explore the implementation of Six Sigma in service...

Strategy taxonomy and classification system development - Study of two state governments

There is limited understanding about business strategies related to parliamentary government's...

Developing a framework for Six Sigma in financial service institutions - Empirical evidence from expert interviews

Six Sigma is considered to be an important management philosophy to obtain satisfied customers....

Implementing a Six Sigma initiative in financial service companies

In a world of intense competition, Six Sigma is considered to be an important management...

Public sector strategy classification system for shared service identification

The purpose of this conceptual paper is to address the lack of consistent means through which...

  • Conference Proceedings

A bibliometric analysis of service research from Asia

Purpose: The purpose of this paper is to investigate the contribution of Asian researchers...

Strategy content analysis for service identification: A case study on government agencies

In a resource constrained business world, strategic choices must be made on process improvement...

  • Conference Proceedings

An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore

Purpose: The purpose of this paper is to develop a conceptual framework to facilitate widening...

Bibliometric analysis of service science research: Focus on contribution from Asia

The objective of the paper is to describe the contribution of articles by Asian authors in the...

Case study analysis of six Sigma in Singapore service organizations

This paper presents a Six Sigma case study analysis involving three service organizations of...

A survey on Six Sigma implementation in Singapore service industries

The concept of Six Sigma was initiated in the 1980s by Motorola. Since then it has been...

The current state of six sigma application in services

Purpose - Since its introduction by Motorola in the 1980s, six sigma and its philosophy have...

Applying six-sigma in the service industry: A review and case study in call center services

This paper presents an extensive review on the services, six-sigma, and application of six-sigma...