Dr Kaye Heritage
Position: Senior Lecturer
Location: Mt Helen Campus, Room H110
Phone: (03) 5328 9357
- Doctor of Philosophy – La Trobe University – 2013
- Master of Education – University of Southern Queensland – 2001
- Graduate Diploma of Further Education and Training – University of Southern Queensland – 1997
- Bachelor of Applied Science (Nursing) – Australian Catholic University – 1992
- Certificate IV Human Resources – Australian Human Resources Institute – 2020
- Certificate IV Training and Assessment – Victoria University – 2007
- Certificate of General Nursing – Northern District School of Nursing – 1986
- Bachelor of Nursing
- Bachelor of Nursing (Honours)
- Master of Health
- Teaching, learning and situational leadership (NURBN3031)
- Nursing Practice 4: Mental Health nursing (NURBN2024)
- Applied project for health practice (HEALT7005)
Kaye (nee Knight) Heritage joined Federation University in 2022 having previously worked in the healthcare industry, private and academic sectors, including as a lecturer and postdoctoral research fellow in the La Trobe Rural Health School at La Trobe University, Bendigo. Her most recent roles prior to joining Federation University were as Executive Manager, People & Culture and Manager of Education and Research in small rural health service in Western Victoria. During this time, the small rural health service partnered with La Trobe University, Deakin University and Swinburne University to support three PhD candidates complete locally relevant research studies. Kaye was Deputy Chair of the SMArt Research Partnership, a partnership of 11 rural health services and two universities (La Trobe University and Swinburne University) to conduct locally relevant research in rural Victoria. Kaye has travelled Australia teaching in rural healthcare workers a broad range of topics including; leadership, communication, clinical supervision, teamwork, health & safety and introduction to research for clinicians.
Areas of expertise
Kaye has extensive experience in adult education and organisational development in the healthcare sector, working with healthcare workers from all disciplines and departments including support services. Her research has focussed on rural health and her goal is the raise the rural voice and presence in evidence.
- Rural nursing, rural health
- Governance and systems issues in rural health services
- Workforce development
- Adult learning
Completed student projects
- Honours thesis title: Caring for people you know: Rural nurses experience (Co-supervisor)
- Australian Nursing and Midwifery Board
- Australian Nursing and Midwifery Federation (Vic Branch)
Grants and competitive funding
Received under previous surname ‘Knight’
- 2021 – Chisholm, M., Knight, K., James, W. & Noonan, M. Improving the management of pain for rural older people. Nurses Board of Victoria Legacy Ltd, Major Grant - $92,000
- 2020 – Knight. K. Enrolled Nurse Transition to Practice Program. Competitive Grant. Nursing and Midwifery Workforce Development Fund, Department of Health & Human Services - $153,296
- 2019 – Knight, K. Nursing and Midwifery Refresher Programs. Competitive Grant. Nursing and Midwifery Workforce Development Fund, Department of Health & Human Services - $18,000
- 2019 – Knight. K. Enrolled Nurse Transition to Practice Program. Competitive Grant. Nursing and Midwifery Workforce Development Fund, Department of Health & Human Services - $152,224
- 2010 – Knight, K. Mental Health Triage Scale Train the Trainer Program – Program development and State-wide rollout. Victorian Department of Health - $71,720
Kaye Heritage has published and presented under previous surname ‘Knight’
Knight, K. (2013) What actions do nurses take when people telephone rural Victorian hospitals with unscheduled healthcare needs? La Trobe University, Bendigo.
Winterton, R., Knight, K., Morley. C. and Walters, W. (2018), ‘Residential Models of Dementia Care in Rural Australian Communities’. In Halseth, G., Markey, S. and Ryser, L. Service Provision and Rural Sustainability. Routledge, London. ISBN: 9781138483729
Knight, K. & Tchernomoroff, R. (2007) ‘Communication at triage.’ Chapter in Emergency Triage Education Kit. Canberra. Commonwealth Department of Health and Ageing.
Knight, K. & Tchernomoroff, R. (2007) ‘Rural & remote triage.’ Chapter in Emergency Triage Education Kit. Canberra. Commonwealth Department of Health and Ageing.
Refereed journal articles
Grant, S. L., Hartanto, S., Sivasubramaniam, D., & Heritage, K. (2022). Occupational violence and aggression in urgent and critical care in rural health service settings: A systematic review of mixed studies. Health & Social Care in the Community, 00, 1–20. https://doi. org/10.1111/hsc.14039
McKinstry, C., Iacono, T., Kenny, A., Hannon, J. & Knight, K. (2020) Applying a digital literacy framework and mapping tool to an occupational therapy curriculum. Australian Occupational Therapy Journal. 00:1–8. DOI: 10.1111/1440-1630.12644
Knight, K., Kenny, A. & Endacott, R. (2016) From expert generalists to ambiguity masters: using ambiguity tolerance theory to redefine the practice of rural nurses. Journal of Clinical Nursing, 25:1757-1765. doi: 10.1111/jocn.13196
Knight, K., Kenny, A. & Endacott, R. (2015) Gaps in governance: protective mechanisms used by nurse leaders when policy and practice are misaligned. BMC Health Services Research, 15:145. DOI 10.1186/s12913-015-0827-y
Knight, K., Kenny, A. & Endacott R. (2015) Assessing clinical urgency via telephone in rural Australia. Nurs Health Sci. Jun;17(2):201-7. doi: 10.1111/nhs.12161
Knight, K., Endacott, R. & Kenny, A. (2010) Ambiguous and arbitrary: the role of telephone interactions in rural health service delivery. Australian Journal of Primary Health. Vol 16: 126-131. DOI: 10.1071/py09033
Refereed conference proceedings
Knight, K. & Walters, W. (2018) Innovative approaches to improving quality of life for people living with dementia. Chief Psychiatrist Forum on Mental Health & Ageing. Melbourne, Victoria. 17 August. Invited Speaker.
Knight, K. & Walters, W. (2018) Innovating dementia care in residential aged care through award winning ABLE model. 2nd Annual Palliative, Aged and Dementia Care Forum. Melbourne, Victoria. 3 – 5 July. Invited Speaker
Knight, K. & Walters, W. (2017) ‘A new D in dementia care: developing an innovative dementia care model’. 3rd Annual International Symposium on Ageing and Old-Age in Asia-Pacific. Melbourne, Victoria 11 – 12 October. Invited Speaker.
Knight, K. (2017) ‘Caged or free rage innovation and research: differences between academia and industry.’ Poster presentation. 3rd Annual International Symposium on Ageing and Old-Age in Asia-Pacific. Melbourne, Victoria. 11 – 12 October.
Knight, K. (2016) ‘Mixed methods research in health.’ Second AnnualWestern Alliance Research Symposium. Warrnambool, Victoria. 8-9 September. Invited Session Presenter.
Knight, K., Kenny, A. & Endacott, R. (2016) ‘Using a systems perspective to redefine the role of the rural clinician.’ Second AnnualWestern Alliance Research Symposium. Warrnambool, Victoria. 8-9 September.
Knight, K. (2015) ‘Research: why do it and how could you use it?’ First Annual Western Alliance Health Research Symposium, Ballarat, Victoria. 21 August
Morley, C., Walters. W., Hewitt, G. & Knight, K. (2015) ‘Sustainable Culture Change in a Skilled Nursing Home: Our journey. LeadingAge Annual Meeting, Boston, MA. USA. 1 - 4 November.
Knight, K., Aitken, J., Morley, C. & Casey, L. (2014) ‘Engaging the local community to promote wellbeing’. LeadingAge Annual Meeting, Nashville, TN. USA. 19-22 October.
Knight, K., Kenny, A. & Endacott, R. (2013) ‘Capturing the complexities of rural nursing practice’. 19th Annual Qualitative Health Research Conference, Halifax, Novia Scotia, Canada. 27-29 October.
Knight, K. & Addlem, K. (2007) ‘Up the bloomin’ creek without a paddle’, ICN International Rural & Remote Nurses’ Network, 5th International Congress, Albury, March.
Knight, K. & Tchernomoroff, R. (2006) ‘Effective eLearning in health: Surely that’s virtually impossible?’, Victorian Department of Human Services, Rural Health Conference: Going for Gold, Ballarat.
Knight, K., Tchernomoroff, R. & Watson, C. (2006) ‘Weaving a fabric from a single thread: innovation in rural health education.’ RCNA Annual Conference, Cairns, July.
Knight, K. & Tchernomoroff, R. (2004) ‘Learning about eLearning.’ Australian Nurse Teachers Association Conference, Hepburn Springs, November.
Endacott, R., Grigg, M., Knight, K. & Tchernomoroff, R. (2003) ‘Chasing or riding the tail? Implications of the increased use of telephone technology in health care’ International Technology in Nursing Conference, Brisbane, July.
Knight, K. & Tchernomoroff, R. (2003) ‘Developing a telephone triage education program for nurses: a dynamic process.’ Australian Resource Centre for Healthcare Innovations Conference, Canberra, May.
Knight, K. (2002) ‘Equity & Access: Helping rural nurses return to practice in their own community.’ Australian Nurse Teachers Association Conference, Townsville, July.
Knight, K. & Coleman, S. (2002) ‘Assessing Competence - A guided program for the clinician-educator.’ Australian Nurse Teachers Association Conference, Townsville, July.