Employee Assistance Program

As part of Federation University Australia's continuing commitment to the health and well-being of its staff members, an Employee Assistance Program (EAP) is available to assist with work-related or personal issues.

The EAP is available to all staff members of the University.

EAP - phone 1300 687 327
  • free short-term counselling for all employees
  • totally confidential and independent
  • assistance with work and personal issues
  • referral for further sessions, if needed
  • crisis counselling available 24 hours 7 days a week
  • variety of locations available.

The service is free*, independent and strictly confidential.  Staff members do not have to request authorisation from managers or supervisors to access the service.  Managers and supervisors can recommend their staff members access the EAP services but a staff member retains the right to accept or refuse the recommendation.

The EAP service is available 24 hours a day, 7 days a week by phoning 1300 OUR EAP (1300 687 327) or 03 8681 2444.

Staff members can choose between telephone counselling or off-campus face-to-face counselling during business hours.  Registered psychologists conduct all counselling services.

The following specialist helplines are also available to staff.  These supports are only available during business hours.

Download flyer: Aboriginal and Torres Strait Islander Peoples helpline (PDF, 1MB)

Phone: 1300 287 432

Download flyer: Domestic and family violence helpline (PDF, 609kb) Phone: 1300 338 465Download flyer: LGBTIQ (PDF, 578kb) Phone: 1300 542 874

* Refer: FedUni's EAP guidelines

Our EAP provider

The University has selected Converge International to provide the EAP service. Converge International is AS/NZS ISO 9001:2015 accredited for consulting in human resources and psychological services, and is a leading provider of employee assistance programs across many organisations.

Services provided

Download flyer: Employee Assist (PDF, 856kb)Download flyer: Career Assist (PDF, 1.6MB)  Download flyer: Manager Assist (PDF, 1MB) 

All staff members

The EAP may be able to assist with work-related issues, personal or health-related matters or family issues.

The EAP provides short-term assistance. If it is appropriate, the EAP counsellor may make a referral to an outside counsellor or other organisation if longer-term assistance is required.*

  • The EAP is available 24 hours a day, 7 days a week.
  • To seek advice or make an appointment, call 1300 OUR EAP (1300 687 327) or 03 8681 2444.
  • Staff members who are overseas should call +61 3 8681 2444

Please note: Assistance for staff members overseas may involve only telephone counselling in the first instance. If the EAP telephone counsellor thinks it appropriate, a face-to-face appointment will be made with the appropriate overseas associate. Contact Converge International for further information on the EAP service.

* Refer: FedUni's EAP guidelines

Managers and supervisors

Converge International offers a Manager Assist service. Manager Assist provides advice and support for managers and supervisors on issues relating to staff management and those sometimes difficult situations that affect their particular workplace.  As with other EAP services, Manager Assist is free of charge and strictly confidential.  The service is available 24 hours a day, 7 days per week. To use Manager Assist or for further information on this service call 03 8681 2444.

Online access

Staff can access online resources by visiting Converge International via https://www.convergeinternational.com.au

Select 'Portal Login'

then 'Login'  |  username: federation  |  password: eap

Attending appointments

If there is a need to have a counselling appointment during work hours, then the staff member should seek approval from their supervisor/manager. To ensure that confidentiality is maintained, staff are encouraged to make appointments outside of work hours or utilise their leave entitlements. If you need to alter or cancel your appointment, you should do so at least 24 hours prior to the appointment time.

Other services

Converge International has also been engaged to provide the following services on a fee-for-service basis:

  • Critical incident management and debriefs* Critical incident services can be requested via the Injury Management and Wellbeing Coordinator, or via the Director, Human Resources.
  • Home and hospital visits* In certain circumstances a home or hospital visit can be arranged.
  • Training and staff development* Converge International has a wide range of training and staff development programs available.

    * Refer: FedUni's EAP guidelines

Contact the Injury Management and Wellbeing Coordinator for further information or to request a service.

Injury Management and Wellbeing Coordinator

The EAP program at Federation University Australia is managed by the Injury Management and Wellbeing Coordinator Joanne Fiorenza.  If any issues arise regarding the service provided by the appointed EAP provider, or you have any questions about how the EAP service operates, please contact the Injury Management and Wellbeing Coordinator on 03 5327 6197.


After logging into the EAP Portal, staff can also access: