Employee Assistance Program (EAP)

We offer all staff access to free, independent short-term counselling for work or personal issues through Employee Assist which is part of our EAP. We also offer access to specialist helplines, Manager Assist and Career Assist. Details of these supports can be found further down this page.

Employee Assist counselling appointments can be made directly with Converge by phoning 1300 OUR EAP (1300 687 327) or 03 8681 2444. They can also be booked online by going to convergeinternational.com.au and selecting MAKE AN EAP BOOKING.

Staff members who are overseas should call +61 3 8681 2444.

Our EAP covers up to four (4) free sessions per annum of counselling/Career Assist combined.

EAP - phone 1300 687 327
  • free short-term counselling for all employees
  • totally confidential and independent
  • assistance with work and personal issues
  • referral for further sessions, if needed
  • crisis counselling available 24 hours 7 days a week
  • variety of locations available.

Staff members do not have to request authorisation from managers or supervisors to access the service. Managers and supervisors can recommend their staff members access the EAP services but a staff member retains the right to accept or refuse the recommendation.

Staff members can choose between telephone counselling or off-campus face-to-face counselling during business hours. Registered psychologists conduct all counselling services.

Attending appointments

If there is a need to have a counselling appointment during work hours, then the staff member should seek approval from their supervisor/manager. To ensure that confidentiality is maintained, staff are encouraged to make appointments outside of work hours or use their leave entitlements. If you need to alter or cancel your appointment, you should do so at least 24 hours prior to the appointment time.

EAP services

Download flyer: Employee Assist (PDF, 856kb)Download flyer: Career Assist (PDF, 1.6MB)  Download flyer: Manager Assist (PDF, 1MB) 

Managers and supervisors

Manager Assist provides advice and support for managers and supervisors on issues relating to staff management and those sometimes difficult situations that affect their particular workplace. As with other EAP services, Manager Assist is free of charge and strictly confidential. The service is available 24 hours a day, 7 days per week.

To use Manager Assist or for further information on this service call 03 8681 2444.

Specialist helplines

The following specialist helplines are also available to staff during business hours.

Download flyer: Aboriginal and Torres Strait Islander Peoples helpline (PDF, 1MB)

Phone: 1300 287 432

Download flyer: Domestic and family violence helpline (PDF, 609kb) Phone: 1300 338 465Download flyer: LGBTIQ (PDF, 578kb) Phone: 1300 542 874

Other information and resources

There are tip sheets and information resources available by visiting the Converge International web page via convergeinternational.com.au.

To access all of the resources you need to:

  • Select 'Portal Login'
  • username = federation password = eap 

Converge International may also be engaged in special circumstances to provide the following services on a fee-for-service basis:

  • Critical incident management and debriefs
  • Home and hospital visits
  • Training and staff development

These services can be requested via the Wellbeing and Injury Management Consultant or the Director, Human Resources.

For more information about the EAP, please see our EAP guidelines.