Critical incident 19/10/21
Berwick campus to reopen on Friday 22 Oct for permitted activity. Click here for more information.

COVID-19 support for staff

At Federation the safety and wellbeing of our staff, students and wider University community is our highest priority. As we transition the vast majority of our teaching and learning online, with essential staff maintaining our campus-based services supporting research and other critical activities, we’re working in a way few of us could have anticipated. It’s an extraordinary achievement thanks to the commitment, professionalism and flexibility of our staff.

As we establish new ways of working and new routines in responding to COVID-19, we have developed a set of online resources to support all staff transitioning to new arrangements. We have developed a set of key employment principles to assist staff understanding the implications of the current situation, including introducing a new special leave pay provision.

We also want to support you remaining productive and connected, with additional support for your wellbeing during this period. These resources include online learning and development options, social connection tools, team resources and health and wellbeing programs to help us maintain our collegiality and strong sense of community.

We encourage staff to read through our toolkits, guides and forms to understand the range of available support.


We understand at times like this staff may need additional support, and there is likely to be an increase in the number of people who are affected by family or domestic violence. View 'Counselling and other support' to find available resources.

HR support

COVID-19 hotline | staff can call (03) 5122 6300 between 8:30am–5:00pm or email for advice about working from home protocols, leave types, payroll enquiries and other HR questions related to the pandemic.

Manager support line | supervisors should call (03) 5327 9530 from 8:30am–5:00pm or email for advice on managing staff and changed working conditions during the pandemic.

ITS support

Off campus | call (03) 5327 9999 between 8:30am–5:00pm weekdays or use the online service portal.

On campus | for onsite assistance call 8888, otherwise please call (03) 5327 9999 between 8:30am–5:00pm weekdays or use the online service portal.

The ITS team has also established a page with ITS advice for staff and students on working from home. Please check this page regularly for answers to common IT issues.

Check in

Please check in to our COVID-19 webpage for regular updates and advice for staff and students. They are updated frequently and provide important information about the University’s response to this evolving situation.

We remain committed to supporting the safety and wellbeing of our staff throughout this evolving situation. If there is anything else that would be helpful to you, please let us know by emailing