Examples of effective practice
Highlighting 'student-centred' practice in student retention and success
Effective practice in student retention and success does not just originate from excellent teaching practice and excellent customer service. It also stems from functions and structures within the university that recognises the student as the centre of focus. Therefore effective practice in student retention and success should be seen as the responsibility of the entire university.
Examples of student-focused practice can take the form of interventions, structures, and functions that:
- Are inclusive, and create a sense of belonging for students,
- Respects and supports students as individuals,
- Uses clear and plain language,
- Offers students flexibility, variety and choice,
- Scaffolds student's learning, and
- Reduces or addresses the financial challenges for students.
(Source: Devlin, Kift, Nelson, Smith, McKay, 2012 http://www.lowses.edu.au/)
FedUni develops a Writing Guide for effective communication with students
The Unified Communications Working Party was a focused working group highlighted in the Student Retention and Success strategic plan 2015-2017. In consultation with Public Relations, Marketing, the Student Retention and Success initiative, and with over 1500 FedUni students, the working party created a guide to effectively communicate with students. The Guide provides a unified benchmark for communicating through all mediums, and covers a wide range of topics from collecting the right data through to syntax and best practice messaging.
Vice-Chancellor's Awards for Contributions to Student Learning
The Vice Chancellor currently recognises awards for teaching and outstanding contributions to student learning, and Awards for Excellence. The awards which are open to all staff and institutional associates are the Vice-Chancellor's Citations for Outstanding Contributions to Student Learning (valued at $1,000) and the Vice-Chancellor's Award for Teaching Excellence (valued at $5,000). While all current VC awards are self- or peer-nominated and endorsed by Pro-Vice Chancellor/Deans of Schools, the Student Retention and Success Strategic Plan 2015-2017 set out a priority to develop and implement a promotion stream for excellence in learning enhancement and student retention. This included the development of a student-nominated teaching award.