The Victorian Ombudsman

The Victorian Ombudsman  is an independent statutory office holder whose role is to investigate complaints about administrative actions and decisions taken by State government departments and authorities, including universities.

The Ombudsman is impartial and does not act on behalf of either students or universities.

Before complaining to the Ombudsman about a decision made by the University or about the conduct of a University staff member, you should first try to resolve your problem with the relevant School or Department manager. See the Student Complaints web page.

If you are not satisfied with the outcome of the University's complaint handling process, or if you believe that the University has not responded to your complaint in a reasonable manner, you can lodge a complaint to the Ombudsman. You should put your complaint in writing and enclose copies of any relevant documents.

The Ombudsman will seek to determine whether you have been treated reasonably by the university and may recommend remedial action, if that is appropriate.

The Ombudsman can be contacted at:

Victorian Ombudsman 
Level 2
570 Bourke Street
Melbourne VIC 3000
Tel: (03) 9613 6222 or toll free on 1800 806 314