School of Engineering, Information Technology and Physical Sciences

Assoc Prof Ayon Chakraborty - Research

Research funding

  • 2020-2021 VDart Technologies Private Limited – (Principal Investigator) “A study on
    economic impact and social impact in the Tamil Nadu (Trichy) region, 2020 for VDart Technologies Private Limited” (₹5,90,000) - Ongoing
  • 2020-2021 Erasmus Plus Funding – (Co-Investigator) “Enhancing small and medium sized enterprises’ (SMEs) competitiveness through sustainability, equality and wellbeing” (£10,000) - Collaborative work with Aston University, UK - Ongoing
  • 2019-2020 Global Challenges Research Funding (GCRF) – (Co-Investigator) “Social Wellbeing and Mental Health Challenges of Employees of Small and Medium Sized Enterprise (SMEs) in Emerging Economies” (£10,000) - Collaborative work with Aston University, UK - Ongoing
  • 2019-2020 Research Funding from Kauvery Hospital – (Principal Investigator) “Focus on cost optimization, patient delight, and business development” (₹6,78,500 ≈ $9,500)
  • 2016-2017 Faculty Research Grant – Indian Institute of Management Tiruchirappalli (Principal Investigator) “Role of OEMs (Overall Equipment Manufacturers) to promote sustainability in SMEs” (₹33,000 ≈ £500) – Collaborative work with Aston University, UK
  • 2016-2017 Faculty Research Grant – Indian Institute of Management Tiruchirappalli (Principal Investigator) “Dalmia Cement Bharat Limited: The Unflinching Quest for Excellence in Energy Conservation” (₹51,000 ≈ $1,000)
  • 2015-2016 Faculty Research Grant – Indian Institute of Management Tiruchirappalli (Co-Investigator) “Rise and Fall of World’s Largest Mobile Manufacturing Unit: An Organizational Life Cycle Perspective” (₹97,500 ≈ $1,500)
  • 2012-2013 Australian Technology Network (ATN) – German Academic Exchange Service (DAAD) Research Grant (Co-Investigator), Prof Michael Rosemann (Queensland University of Technology), Prof Jürgen Moorman (Frankfurt School of Finance and Management) “Operational Control of Financial Service Processes – Applying Principles of Manufacturing Resource Planning” (A$ 18,750)

Referred publications

Journals/magazines

Accepted/published

  1. Lameijer, B., Antony, J., Chakraborty, A., and Does, R., “The role of organizational motivation and coordination in continuous improvement implementations: an empirical research of improvement project success”, Total Quality Management and Business Excellence, https://doi.org/10.1080/14783363.2020.1757422.
  2. Antony, J., Sunder, V.M., Chakraborty, A., Gunasekaran, A. and Sreedharan, R. V. (2019) “A systematic review of lean in healthcare: Motivating factors, challenges, benefits and research gaps”, International Journal of Quality and Reliability Management, Vol. 36 No. 8, pp. 1370 – 1391.
  3. Vashisth, A. and Chakraborty, A. (2019). “Service research in Asia: Research paradigm and productivity”, Services Marketing Quarterly, Vol. 40 no. 4, pp. 285 – 300.
  4. Chakraborty, A., Mutingi, M., and Vashishth, A. (2019). “Quality management practices in SMEs: A comparative study between India and Namibia”, Benchmarking – An International Journal, Vol. 26 No. 5, pp. 1499 – 1516.
  5. Mutingi, M. and Chakraborty, A. (2018). “Quality management practices in Namibian SMEs: An empirical investigation”, Global Business Review, https://doi.org/10.1177/0972150918811706.
  6. Sreedharan, R. V., Gopikumar, V., Smitha, N., Chakraborty, A. and Antony, J. (2018). “Assessment of Critical Failure Factors (CSFs) of Lean Six Sigma in real life scenario: Evidence from manufacturing and service Industries”, Benchmarking – An International Journal, Vol. 25 No. 8, pp.3320 – 3336.
  7. Silombela, T., Mutingi, M. and Chakraborty, A. (2018). “Impact of quality management tools and techniques – Case of Namibian municipal water distributors”, Journal of Quality in Maintenance Engineering, Vol. 24 No. 1, pp. 2 – 21.
  8. Isack, H.D., Mutingi, M., Kandjeke, H., Vashishth, A. and Chakraborty, A. (2018). “Exploring the adoption of Lean principles in medical laboratory industry: Empirical evidences from Namibia”, International Journal of Lean Six Sigma, Vol. 9 No. 1, pp. 133 – 155.
  9. Vashishth, A., Chakraborty, A. and Antony, J. (2017). “Lean Six Sigma in financial services industry: A systematic review and agenda for future research”. Total Quality Management and Business Excellence, Vol. 30 Nos. 3-4, pp. 447 – 465.
  10. Mutesi, J.K., Mutingi, M. and Chakraborty, A. (2016). “Service quality assessment of internet banking: Empirical evidences from Namibia”, e-Service Journal, Vol. 10 No. 1, pp. 42 – 65.
  11. Leyer, M., Kronsbein, D., Willis, R., Chakraborty, A. and Moorman, J. (2016). “Implementation of service systems on the shop-floor level in financial service companies: Empirical evidence from Australia and Germany”, International Journal of Production Research, Vol. 54 No. 11, pp. 3229 – 3242.
  12. Mishra, R.P. and Chakraborty, A. (2014). “SWOT analysis of Lean implementation frameworks”, International Journal of Lean Enterprise Research,Vol. 1 No. 2, pp. 162 – 182.
  13. Chakraborty, A. and Stewart, G. (2014). “Strategy taxonomy and classification system development using content analysis: Study of government agencies”, International Journal of Society Systems Science, Vol. 6 No. 3, pp. 223 – 244.
  14. Chakraborty, A. and Mishra, R.P. (2014). “Identification of positive deviance – Methodology development”, International Journal of Process Management and Benchmarking, Vol. 4 No. 1, pp. 36 – 50.
  15. Mandal, P. and Chakraborty, A. (2014). "Understanding challenges of supply chain sustainability in Asia", International Journal of Process Management and Benchmarking, Vol. 4 No. 1, pp. 51 – 68.
  16. Chakraborty, A. and Tan, K.C. (2013). “An empirical analysis on Six Sigma implementation in service organizations”, International Journal of Lean Six Sigma, Vol. 4 No. 2, pp. 141 – 170.
  17. Leyer, M. and Chakraborty, A. (2013). “Developing a Six Sigma framework – Perspectives from financial service companies”, International Journal of Quality and Reliability Management, Vol. 30 No. 3, pp. 256 – 279.
  18. Chakraborty, A. and Tan, K.C. (2012). “Case study analysis of Six Sigma implementation in service organizations”, Business Process Management Journal, Vol. 18 No. 6, pp. 992 – 1019.
  19. Tan, K.C., Goudarzlou, A. and Chakrabarty, A. (2010). “Bibliometric analysis of service science research: Focus on contributions from Asia”, Managing Service Quality: An International Journal, Vol. 20 No.1, pp. 89 – 101.
  20. Tan, K.C. and Chakrabarty, A. (2009). “Room for improvement”, ASQ Six Sigma Forum Magazine, Vol. 9 No. 1, pp. 20 – 24.
  21. Chakrabarty, A. and Tan, K.C. (2009). “An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore”, Management Research News, Vol. 32 No. 7, pp. 614 – 632.
  22. Chakrabarty, A. and Tan, K.C. (2007). “The current state of Six Sigma application in services”, Managing Service Quality: An International Journal, Vol. 17 No. 2, pp. 194 – 208.

Conferences

  1. Chakraborty, A., Chattopadhyay, S., and Moorman, J. (2020). “Circular economy in the services industry: State-of-the-Art and implications for future research”, In the Proceedings of the Twenty Seventh European Operations Management Association Conference (EurOMA), Jun 28 - 30, University of Warwick, United Kingdom.
  2. Vashishth, A. and Chakraborty, A. (2019). “IMS maturity and its impact on Operational Performance”, In the Proceedings of the XXIII Annual International Society of Operations Management Conference (SOM), Dec 19 – 21, Kanpur, India.
  3. Lameijer, B., Antony, J., Does, R. and Chakraborty, A. (2019). “Role of organizational motivation and coordination in continuous improvement implementations: An empirical research of improvement project success”, In the Proceedings of the Twenty Sixth European Operations Management Association Conference (EurOMA), Jun 15 - 19, Helsinki, Finland.
  4. Rais, K., Vashisth, A. and Chakraborty, A. (2018). “A systematic literature review of services research from Asia”, In the Proceedings of the XXII Annual International Society of Operations Management Conference (SOM), Dec 20 – 22, Kozhikode, India.
  5. Chattopadhyay, S. and Chakraborty, A. (2018). “Designing a project based learning course for management education”, Twentieth Annual Convention of the Strategic Management Forum, Dec 25 – 27, Tiruchirappalli, India.
  6. De, D., Chakraborty, A. and Dey, P. K. (2018). “The role of public procurement in sustainability of Indian small and medium enterprises (SMEs)”, In the Proceedings of the Twenty Fifth European Operations Management Association Conference (EurOMA), Jun 24 - 26, Budapest, Hungary.
  7. Vashisth, A. and Chakraborty, A., Gouda, S.K. and Gajanand, M.S. (2018). “Implementing integrated management system (IMS) in service SMEs”, In the Proceedings of the Production and Operations Management Society Annual Conference (POMS), May 4 – 7, Houston, Texas, U.S.A.
  8. Chakraborty, A. (2018). “Reducing cycle time of compensation claims process in an Indian public sector using Lean Six Sigma methodology: A case study”, In the Proceedings of the Seventh International Conference on Lean Six Sigma (ICLSS), May 7-8, Dubai.
  9. Vashisth, A., Chakraborty, A., Gouda, S.K. and Gajanand, M.S. (2017). “Integrated management system implementation in service SMEs”, In the Proceedings of the Eleventh Indian Subcontinent Decision Science Institute Conference (ISDSI), Dec 28 - 30, Trichy, Tamil Nadu, India.
  10. Verma, A., Balasubramanian, J. and Chakraborty, A. (2017). “Modeling growth opportunities in dynamic commercial vehicle industry of India”, In the Proceedings of the Eleventh Indian Subcontinent Decision Science Institute Conference (ISDSI), Dec 28 - 30, Trichy, Tamil Nadu, India.
  11. Vashishth, A., Chakraborty, A. and Antony, J. (2017). “Lean Six Sigma in the financial services industry: A systematic review and implications for future research”, In the Proceedings of the Twenty Fourth European Operations Management Association Conference (EurOMA), Jul 1 - 5, Edinburgh, Scotland.
  12. Vashishth, A. and Chakraborty, A. (2017). “Green supply chain: Deciphering the gap between theory and practice”, In the Proceedings of the Production and Operations Management Society) Annual Conference (POMS), May 5 – 8, Seattle, Washington, U.S.A.
  13. Vashishth, A. and Chakraborty, A. (2017). “Service research in Asia – Bibliometric analysis revisited”, In the Proceedings of the Production and Operations Management Society) Annual Conference (POMS), May 5 – 8, Seattle, Washington, U.S.A.
  14. Sharma, A., Mishra, R.P., Chakraborty, A. and Gupta, G. (2017). “Analysis of TPM barriers using ISM-MICMAC approach”, In the Proceedings of the Eighth International Conference on Quality, Reliability, Infocom Technology and Business Operations, Feb 8 – 10, Greater Noida, India.
  15. Vashishth, A. and Chakraborty, A. (2016). “Green supply chains: Is it really understood? Deciphering the gaps”, In the Proceedings of the XX Annual International Society of Operations Management Conference (SOM), Dec 23 – 24, Gwalior, India.
  16. Chakraborty, A. (2016). "Revisiting service research from Asia – A systematic review ", In the Proceedings of the International Conference on Managing the Asian Century (ICMAC), Nov 10 – 11, Singapore.
  17. Chakraborty, A., Totawar, A. and Nath, P. (2016). “Largest mobile manufacturing unit – curtains down: An abrupt closure”, In the Proceedings of the Thirty Second European Group for Organizational Studies (EGOS) Colloquium, Jul 7 – 9, Naples, Italy.
  18. Vashishth, A. and Chakraborty, A. (2016). “Measuring the service quality of traditional and electronic services: An integrated SERVQUAL model”, In the Proceedings of the Twenty Third European Operations Management Association Conference (EurOMA), Jun 17 - 22, Trondheim, Norway.
  19. Chakraborty, A., Pattanayak, S.S. and Chadha, A. (2015). “Positive deviance and employee performance”, In the Proceedings of the 3rd PAN-IIM World Management Conference, Dec 16 – 18, Indore, India.
  20. Vashishth, A. and Chakraborty, A. (2015). “Measuring the service quality of traditional and electronic services: An integrated SERVQUAL model”, In the Proceedings of the XIX Annual International Society of Operations Management Conference (SOM), Dec 11 – 13, Kolkata, India.
  21. Jayasingan, N. and Chakraborty, A. (2015). “A case study on quality tools in IT service organization”, In the Proceedings of the International Conference on Managing the Asian Century (ICMAC), Nov 18 – 20, Kuala Lumpur, Malaysia.
  22. Chakraborty, A. and Srirangacharyulu, B. (2015). “Quality management practices in SMEs - A study from Southern India”, In the Proceedings of the Twenty Second European Operations Management Association Conference (EurOMA), Jun 26 - Jul 1, Neuchatel, Switzerland.
  23. Chakraborty, A. (2015). “Innovation and its role for manufacturing in today’s service economy”, In the Proceedings of the International Conference on Advances in Production and Industrial Engineering (INCAPIE), Feb 20 – 21, Trichy, India.
  24. Wickramsinghe, A., Gamage, H. and Chakraborty, A. (2013). "Inquisitiveness in organizational life: Finding things in unusual places", In: Mandal P. (Ed) Proceedings of the International Conference on Managing the Asian Century (ISBN 978-981-4560-60-3), Springer: Singapore, pp. 405 – 411.
  25. Chakraborty, A. and Siriwardane, H. (2013). “Identification of positive deviance – Methodology development”, In: Mandal P. (Ed) Proceedings of the International Conference on Managing the Asian Century (ISBN 978-981-4560-60-3), Springer: Singapore, pp. 421 – 428.
  26. Bhat V., Mishra R., Sundarakrishna S. and Chakraborty A. (2013). “Classification based reliability growth prediction on data generated by multiple independent processes”, In: Mandal P. (Ed) Proceedings of the International Conference on Managing the Asian Century, Springer, Singapore, pp 429 – 439.
  27. Mandal, P. and Chakraborty, A. (2013). "A study on supply chain sustainability in Asia", In: Mandal P. (Ed) Proceedings of the International Conference on Managing the Asian Century (ISBN 978-981-4560-60-3), Springer: Singapore, pp. 601 – 608.
  28. Leyer, M., Willis, R., Chakraborty, A. and Moorman, J. (2013). "Operational control of service processes: Empirical evidence from the financial services sector in Australia", In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 10 – 13, Bangkok, Thailand.
  29. Chakraborty, A. (2013). “Process improvement – A positive deviance approach”, In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 10 – 13, Bangkok, Thailand.
  30. Chakraborty, A. and Stewart, G. (2012). “Strategy taxonomy and classification system development – Study of two state governments”, In the Proceedings of the Sixth IEEE International Conference on Management of Innovations and Technology (ICMIT), Jun 11 – 13, Sanur Bali, Indonesia.
  31. Chakraborty, A. and Leyer, M.  (2011). “Developing a framework for Six Sigma in financial service institutions - Empirical evidence from expert interviews”, In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 6 – 9, Singapore.
  32. Leyer, M. and Chakraborty, A. (2011). “Implementing a Six Sigma initiative in financial service companies”, In the Proceedings of the IEEE International Conference on Quality and Reliability (ICQR), Sept 14 – 17, Bangkok, Thailand.
  33. Stewart, G. and Chakraborty, A. (2011). “Public sector strategy classification system for shared service identification”, In the Proceedings of the Seventeenth Americas Conference on Information Systems (AMCIS), August 4-7, Detroit, Michigan, USA.
  34. Stewart, G. and Chakraborty, A. (2010). “Strategy content analysis: A case study on government agencies”, In the Proceedings of the Fifth International Conference on Qualitative Research in IT and IT in Qualitative Research (QualIT), Nov 29 - 30, Brisbane, Australia.
  35. Stewart, G. and Chakraborty, A. (2010). “Service Identification through value chain analysis and prioritization”, In the Proceedings of the Sixteenth Americas Conference on Information Systems (AMCIS), Aug 12-15, Lima, Peru.
  36. Tan, K.C., Goudarzlou, A. and Chakrabarty, A. (2009). “Bibliometric analysis of service science research: Focus on contribution from Asia”, In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 8 – 11, Hong Kong.
  37. Chakrabarty, A. and Tan, K.C. (2008). “Case study analysis of Six Sigma in Singapore service organizations”, In the Proceedings of the Fifth International Conference on Service Systems and Service Management (ICSSSM), Jun 30 – Jul 2, Melbourne, Australia.
  38. Chakrabarty, A. and Tan, K.C. (2007). “A survey on Six Sigma implementation in Singapore service industries”, In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 2 – 5, Singapore.
  39. Usman, A., Chakrabarty, A. and Tan, K.C. (2006). “Comparative study of DFSS in product and service innovation”, In the Proceedings of the Fourth Asian Network for Quality Congress (ANQ), Sept 27 – 29, Singapore.
  40. Chakrabarty, A. and Tan, K.C. (2006). “The extent of Six Sigma methodologies in services”, In the Proceedings of the Second European Conference on Management of Technology (EuroMOT), Sept 10 – 12, Birmingham, UK.
  41. Chakrabarty, A. and Tan, K.C. (2006). “Applying Six Sigma in the service industry: A review and case study in call center services”, In the Proceedings of the Third IEEE International Conference on Management of Innovations and Technology (ICMIT), Jun 21 – 23, Singapore.

Books/book chapters

  1. Chakraborty, A. (2019). Quality Management Practices in Indian SMEs, In Paulo António Rodrigues Pereira and Sandra Maria Miranda Xavier Da Silva (Eds), Quality Management and Quality Control: New Trends and Developments, (ISBN 978-1-78923-878-5), InTech Open, doi: 10.5772/intechopen.77523
  2. Chakraborty, A., Gouda, S.K. and Gajanand, M.S. (2018) (Eds). Sustainable Operations in India, Springer Singapore, (ISBN 978-981-10-8010-4), doi: 10.1007/978-981-10-8010-4.
  3. Kumaravel, S. and Chakraborty, A. (2018). Identifying drivers of sustainability initiatives in manufacturing organizations – An exploratory study from the Indian Cement Industry, In Chakraborty, A., Gouda, S.K., and Gajanand, M.S. (2018) (Eds). Sustainable Operations in India, Springer Singapore, doi: 10.1007/978-981-10-8010-4.
  4. Vashishth, A. and Chakraborty, A. (2018). Measuring the Service Quality of Services, In Norman Gwangwava and Michael Mutingi (Eds), E-Manufacturing and E-Service Strategies in Contemporary Organizations (ISBN 1522536280), IGI Global, doi: 10.4018/978-1-5225-3628-4.
  5. Chakraborty, A. (2017). Introduction to Materials Management, 8th Ed, (Indian Subcontinent Adaptation): Pearson India Education Services Pvt. Ltd. (Contributor to the Adaptation).
  6. Chakraborty, A. and Tan, K.C. (2012). Qualitative and Quantitative Analysis of Six Sigma in service organizations, In Tauseef Aized (Ed), Total Quality Management and Six Sigma (ISBN 978-953-51-0688-3), InTech, doi: 10.5772/2559.
  7. Tan, K.C. and Chakrabarty, A. (2008). A case study on Six Sigma in public service organizations in Singapore, Singapore Quality Institute Year Book, Jun, pp 30 – 36.

Teaching cases

  1. Nath, P., Totawar, A., Chakraborty, A. and Nambudiri, R. (2019). “Fall of world’s largest mobile manufacturing plant: Untold story of organizational resilience in the face of adversity”, Journal of Organizational Behaviour Education, Vol. 12. (www.neilsonjournals.com/JOBE/abstractjobe12nokiachennai.html).

Referred white paper/working paper

  1. Chakraborty, A., Totawar, A. and Nath, P. (2015). “Understanding the decline of an organization: Organizational life cycle perspective”, 4th Indian Academy of Management Biennial Conference, Dec 11 – 13, Noida, India.
  2. Taylor, A., Taylor, M., McSweeney, A. and Chakraborty, A. (2012). “Humanistic and functionalist production systems: Reflections on working in a Lean automotive manufacturing environment”, Working Paper Series, Bradford University School of Management.
  3. Stewart, G. and Chakraborty, A. (2011). “Prioritizations of service processes”, CRC White Paper, (www.smartservicescrc.com.au/Outcomes.html).