Ask the InfoPoint

Contact the Library InfoPoint for help answering your library questions. Get in touch with us via our details below.

Live chatChat online with our InfoPoint staff
Ask the LibraryAsk the Library and explore our Frequently Asked Questions (FAQs) anytime
PhoneCall us on 1300 552 567
EmailEmail us with your question
Social mediaFind us on Facebook and Twitter
Ask in personSpeak to us at our campus library InfoPoints during library opening hours

Get student admin help in the library

Face-to-face Student HQ counter services at Berwick, Gippsland and Mt Helen campuses have now moved to the Library InfoPoint.

Student HQ services at Brisbane, SMB and Wimmera have not changed. Find Student HQ opening hours and locations.

  • Our Library staff can help answer your general student admin questions about Federation University or put you in touch with student HQ at your campus.

We can help you:

  • find the answers to your study, research and referencing questions
  • find your textbooks
  • find a place to study
  • get your graduation certificate and transcripts
  • make a payment
  • get a new or replacement student ID
  • assist with enrolment questions

If we can’t help you in the library, we’ll put you in touch with the right service