Current Library services
We are pleased to offer Library services in a COVIDSafe way. See below to learn more about access to library services during COVID-19, or view the current opening hours for each of our campus libraries.
Individual study spaces are available for students that provide access to a computer and Wi-Fi at all campuses. See which spaces are available for use at your campus.
Each study space meets the Victorian Government's COVID-19 social distancing and hygiene requirements. Touchpoint cleaning will take place routinely. Wipes are provided for these areas for students to clean their own space before and after use. Please wash your hands thoroughly before and after using the space and do not attend if you are feeling unwell.
Due to social distancing recommendations, study spaces cannot be used for group study sessions.
Please feel free to contact us if you need help to access any of our services. Give us a call on 1300 552 567 or chat with us online via InfoPoint Chat. You can also email us at email@example.com.
You can access library services and receive assistance from library staff. For help accessing relevant study materials, referencing, or other general study and research related enquiries, give us a call on 1300 552 567 or chat with us online via InfoPoint Chat.
For help with referencing, check out our handy referencing tool, FedCite.
Need more help?
The Academic Skills and Knowledge (ASK) team is staffed by experienced Student Academic Leaders, and supports all Fed undergraduate and TAFE students. They can provide support in a variety of areas, from interpreting assignment topics and preparing for exams, to using using Moodle and Turnitin to submit work. Visit the ASK page to chat with them online, or make an appointment.
Learning Skills Advisors (LSAs) are also available to support your learning. Learning Skills advisors are professional educators who work with you to achieve your academic goals. Book an appointment with a Learning Skills Advisor.
Printing, scanning and copying facilities are available at all our campuses, in libraries and other study spaces. Contact us on 1300 552 567 or chat with us online via InfoPoint Chat for information about the locations.
You can search our online collection of ebooks and journals through QuickSearch. Select ‘Full text online’ to limit your results to online items only.
Due to COVID-19 restrictions browsing of the physical collections is unavailable, however, we can post items to you or you can collect on campus.
You can search for and request books and other items from our physical collections using QuickSearch. To request an item, click the ‘Request' button at the top of the catalogue entry for the item you require. Select "Postal delivery" or Pick Up on Campus to use our Click and Collect service. If you are using Click and Collect, please wait until you receive email confirmation that your item is available for collection and check your campus opening hours (link to opening hours) before coming to campus.
We will include a reply paid address label so that items can be returned, or you can return them to any campus Library. Overdue penalties accrued on returned items due to Australia Post and other delays will be waived.
Having difficulties finding what you need?
For items not held by Federation University Library, you can use BONUS+ to request these from other institutions.
Give us a call on 1300 552 567 or chat with us online via InfoPoint Chat.
To return items you have borrowed using postal delivery, please use the reply paid label sent with the item and drop them at any AusPost Post Office or posting box – you can use this handy Post Box locator tool to find the closest one to you.
If you do not have a reply paid label, you can still post them to us free of charge, using the following reply-paid address:
Reply Paid 663
Federation Library Returns
PO BOX 663
BALLARAT VIC 3353
You are also able to return items via the return drop boxes available outside our campus libraries at Ballarat, Mount Helen, Berwick and Gippsland, although please note our Victorian campus library buildings are closed to all non-library staff at the present time, so you will not be able to enter the building.
Having trouble getting things back to us?
If you experience difficulties renewing online, returning items, or have concerns about demerit points you may have accrued during the lockdown, please call 1300 552 567 or chat with us online via InfoPoint Chat so we can assist you.
Document delivery and course readings services
Document delivery and course readings services continue to run as normal. For more information about either service (including contact information), visit the Document delivery page; or see our Making material available to students page.
Electronic versions of required texts and other books are being purchased by the Library as a priority. To request the library purchase an electronic version of a text required for teaching purposes contact firstname.lastname@example.org, or lodge a Campus Life service now request.
Liaison Librarians are able to offer skills development to students in a number of ways:
- A synchronous class using Adobe Connect that can be recorded and placed into Moodle
- A face-to-face on-campus class held in your tutorial room or a Library training room, delivered in a COVIDSafe manner
- The creation of videos tailored to your class’ needs can be placed into Moodle
- The creation of Moodle resources such as books that students can work through at their own pace
Please contact your School liaison librarian to arrange for a class, or to discuss your specific teaching needs further.
For research related enquiries, please contact your School liaison librarian.
We want to provide the safest environment possible for our staff and students. We ask that you help us to do this, by respecting the well-being of your fellow students and Federation University staff by following the recommendations of the Victorian Department of Health and Human Services anytime you are on campus to return books or use the study spaces.
Wear a mask, wash and sanitise your hands, and follow physical distancing recommendations by staying 1.5 metres from other people wherever possible. If you feel unsafe on campus for any reason, including other students ignoring social distancing guidelines, call Federation University Security for assistance.
We're also working hard behind the scenes to keep you safe by quarantining that all returned library materials for an appropriate amount of time to minimise the risk of spreading COVID. Increased cleaning schedules are in place for all campuses, in accordance with the recommendations of the State's Health Departments.