Recent industrial action … (Qantas, 2011).
Qantas (2011) announced …
Place direct quotes between double quotation marks " " and the paragraph number(s).
"We apologise for the interruption to international flights due to recent industrial action … " (Qantas, 2011, para. 1).
Author. (Date). Title [Description]. City, State/Country: Publisher. OR DOI/URL
Qantas. (2011, October 29). Response to industrial action [Media release]. Retrieved from http://www.qantas.com.au/travel/airlines/media-releases/oct-2011/5218/