In-text citations


Recent industrial action … (Qantas, 2011).

Qantas (2011) announced …

Direct quote

Place direct quotes between double quotation marks " " and the paragraph number(s).

"We apologise for the interruption to international  flights due to recent industrial action … " (Qantas, 2011, para. 1).

Reference list


Author. (Date). Title [Description]. City, State/Country: Publisher. OR DOI/URL

Qantas. (2011, October 29). Response to industrial action [Media release]. Retrieved from