Browse Library feedback

Feedback: Hi, I'm not sure of the name of the library person who came to our BAXDC1003: Ideologies in the Modern World tutorial and gave an essay how-to talk. The lady who did asked if I could provide an example of restricted (phd, staff etc. only) access to journals. I can't post a screen shot here, but the url ias as follows: http://sfx-61uba.hosted.exlibrisgroup.com/61UBA/cgi/public/innov.cgi?object_type=book&source=www.cambridge.org+(Via+SFX)&btitle=Common+Security%3A+A+Blueprint+for+Survival&date=1982&script=http%3A%2F%2Flibrary.federation.edu.au%2F&issn=&title=Common+Security%3A+A+Blueprint+for+Survival&isbn=
Response: Hello, and many thanks for following up after your class. I've tracked down the librarian in question and asked them to respond to you, which they should do shortly. All the best, Marion 1 Nov 2018

Feedback: LATE BOOK HOLD/REQUESTS; I have only today completed the Library Survey and would like to re-iterate one of my concerns regarding BOOK HOLD/REQUESTS that seem to be consistently late. Currently I am awaiting a book to be transferred from Mt Helen campus to Gippsland campus where I have provided a week for this particular book to be delivered and required for assessment purposes - and still not yet received. I would also like to mention that last year the HOLD/REQUEST process was excellent to the point where internal book requests from other campuses would be delivered the next day. However, this does not seem to be the case this year and it seems obvious to me that there needs to be some focus what the current courier is providing in regards to customer service. I hope this can be rectified asap.
Response: Many thanks for providing this feedback (and for completing the survey!). We haven’t made any changes to either our internal processes or to the courier we use so I can’t pinpoint a particular cause for the delays. This concerns me because the service level should not have changed, yet seems to have declined. We will investigate your particular situation and be in touch. Thanks again, Marion 23 Oct 2018

Feedback: I'm really appreciate ur work and I fully satisfied by ur services such as library, student help, student support, supportive lecturer, tutor, staff help etc. Thank you
Response: Many thanks for you your kind feedback, it is greatly appreciated. We will shortly be running a survey which you hope you complete and give us more feedback - you may also win a prize! Kind regards, Marion 5 Oct 2018

Feedback: I offered my 65 year library of Australasian Mining and Metallurgy Bulletins and publications to your acqisitions librarian but have not had a response from him. If you are not interested, at least give me a response saying so.
Response: Hello, thank you for letting us know, and I'm sorry to hear that you are still waiting for a response. I have passed on your feedback to the relevant manager and am confident that you will be contacted soon. Kind regards, Marion 7 Sep 2018

Feedback: Please pass this information along to the relevant person/people. While browsing on a site called "Remembrance Day 2015, I came across an entry for William Kenneth Moss. He was an art teacher at the School of Mines Art School. The date of his death is listed incorrectly as c.1924. He died in October 1921. (W.K. Moss was my grandfather).
Response: Hello. Thank you very much for submitting feedback on the "Remembrance Day 2015" information on the FedUni website. I will pass on the information about your grandfather's date of death to the staff involved in maintaining the records in this collection. We appreciate you taking the time to submit the feedback to rectify our records. 11 Jul 2018

Feedback: I would like to pay special thanks and commend the services provided by Roxanne Purvis from the Federation Uni library service. Roxanne has gone above and beyond her usual duties to help out with room booking and library services. She is an outstanding member of the team who reached out to find information to accommodate the special needs and disability requirements of my colleague. Her communication and replies were always very prompt and clear and I would be delighted if Roxanne received recognition for her hard work. She is an absolute asset to the university and I really am very grateful for her help. Many thanks again Roxanne!
Response: Hello, many thanks for taking the time to submit this wonderful feedback about the service provided by Roxanne. We know the team do a terrific job but not many people make the effort to thank them or let us know, so I really appreciate your doing so. I will ensure both Roxanne and her supervisors receive this feedback and that she is acknowledged appropriately. Best regards, Marion 7 May 2018

Feedback: Article Hello, the below article just comes up as an error when I click on it, is it possible that you email me a copy? kymmenz@students,federation.edu.au MALE AND FEMALE LEADERSHIP – SIMILARITIES AND DIFFERENCES Mirela Ciolac Network Intelligence Studies, 01 December 2013, Issue 2, pp.37-46
Response: Thanks for letting us know you're having trouble accessing a link. When I searched your article in the search box on the Library webpage, I was presented with two search results. One link did go to an error page, but the other search result clicked through to the .pdf of the article, so success. Sometimes the vendor is slow to update URL links when a publisher makes changes and this is probably what has happened in this case. We have reported the dead link to our vendor to be updated. A Library staff member will be in contact with you to link you through to your article. Best regards, Carmel. 4 Apr 2018

Feedback: i would like for the opening hours to be extended and opened on the weekends as it will be so much easier for students around the berwick area to access the library.
Response: Hello, thanks for your feedback in relation to the library opening hours at the Berwick campus. The Library there is currently open from 8.30 am to 7pm Mon-Thurs, 8.30 am to 5pm on Friday and from 1-5pm on Sundays during semester. The online resources aare available 24/7 of course. Are you able to let us know more specifically what your addiitonal requirements might be, so that we can consider your needs in our planning, please. Many thanks, Marion 7 Mar 2018

Feedback: Hi Team, I was just trying to look for library opening hours and when I clicked on this page: https://federation.edu.au/library/search/collections/main at the bottom the link promises opening hours - but there are only contact details listed. Just letting you know. Cheers, Sara
Response: Hello Sara, Many thanks for taking the time to let us know about this error - we'll get on and fix it pronto. I hope you found the opening hours; if not, they're on the homepage and at https://federation-edu-au.libcal.com/hours/ Thanks again, Marion 9 Jan 2018

Feedback: Dear Sirs: I have a book purchase suggestion for your library (education). The following book of mine has just been released (hard cover and ebook): http://www.palgrave.com/de/book/9781349949403 I thought the topic might be a good fit for your library. All the best, Sabine Hoidn
Response: Dear Sabine, Thank you for sending through that recommendation. You'll be pleased to learn that the e-book is already in our collection. Best regards, Marion 10 Dec 2017

Feedback: To whom it may concern, Throughout week 12, there were minor building works occurring in the library. However, there were signs everywhere saying that throughout SWOTVAC and exams the building works would cease. However, it is now the exam period, and I can currently hear hammering and drilling coming from downstairs, and it is incredibly distracting. I wish to complain about the noise, as well as the false advertising of the cessation of the building works. I hope this issue can be resolved quickly. Regards, Stephanie Wall
Response: Hello Stephanie, Thanks for this feedback - you are right, we did promise that it would be quiet during SWOTVAC and exams and there has been quite a bit of noice this morning. I do apologise. We are mindful that this is the time of year when quiet is important in the library and were assured prior to the work commencing that that would be the case. We are speaking with the builders and the drilling will cease very soon. Apologies again, and all teh best for your exams, Marion 13 Nov 2017

Feedback: I am REALLY struggling with the new library system for searching Databases for journal articles. Quick search used to allow me to enter a topic or key word and relevant articles were immediately found. I do not seem to be able to do this anymore and have now wasted at least an hour trying to work out how to find relevant articles. Extremely frustrating system
Response: Hello, thanks for giving up this feedback. I'm really sorry to hear that you are frustrated and wasting time - that's not what we want your experience to be. So that one of our librarians can both help you and learn more about the problems and try to fix them, could you please contact us directly about this? Whatever suits you, either in person at any campus library, or via one of our virtual services: Phone 1300 552 567 Email: libinfo@federation.edu.au, Online chat or submit a question: https://libanswers.federation.edu.au/ Many thanks, and hope we hear from you soon, Marion 9 Nov 2017

Feedback: The library needs to do something about their borrowing policy. I have 3 books that are 4 days overdue (not a long time in my opinion) and I can't renew them because I've "exceeded maximum level overdue".
Response: Hello, Thanls for your feedback and my apologies for the dleay in responding to you (something went wrong in the notification system). You're right, you can't renew the books after they are already overdue; however, if you can contact us we can generally do it for you, provided no-one else has a hold on them. If this happens again, please contact us and we'll do what we can to help you out. Otherwise, try and remember to renew them before they're overdue - you should be getting email reminders but if you're not check your spam settings. Thanks, Marion 13 Nov 2017

Feedback: I came on Saturday to study and found library closed. I was very dissatisfied. I know it's semester break time but l have my nursing exams coming up soon. I feel it would help to at least have camera systems and tags to enable us to access the library 24 hrs. If gyms can do it we should be able to also
Response: Thank you for your feedback and apologies for the late response; there were some issues with the feedback system in early October and we have only just become aware that some items were not responded to. While the libraries were closed over weekends through the semester break, there are a range of extended hours student commons spaces available that provide a great alternative for students wishing to study on campus. Some of these require swipe card (ID card) access and details about these spaces is available at https://federation.edu.au/library/student-resources/student-commons Once again apologies for the inconvenience. 13 Nov 2017

Feedback: To whom it may concern, I have tried to study at silent areas in the library but it does no work. Other students like to discuss in groups in the silent areas and so I feel not comfortable. I hope there should be some strictly rules at silent areas. Thank you very much. Best regards, Thuan Tran
Response: Hello Thuan, thank you for your feedback. I can understand your frustration! Can I ask that you let a staff member know, either in person at whichever campus libray you are in, or via our phone/email/chat service (https://federation.edu.au/library/about-the-library/contact-us) so that we can speak to the other students and do something about it for you. Many thanks, Marion 18 Sep 2017

Feedback: I think this is a really excellent tutorial - thank you. It answered many of the questions which had been buzzing in my mind. Now to find out how to get those searches into EndNote....
Response: Hello, I'm not sure which tutorial you found helpful but I'm very glad it was. If you'd like some training on using EndNote, have a look at our guides for EndNote Web <https://libguides.federation.edu.au/endnoteweb> or EndNote desktop <https://libguides.federation.edu.au/endnotedesktop>, depending which version you're using. There are also some classes being held soon; the schedule is at <http://federation-edu-au.libcal.com/calendar/classes/>. If you are a postgrad student you can also make an appointment for a one-to-one session with a liaison librarian (in person or via the phone) at <http://federation-edu-au.libcal.com/appointments/>. Feel free to contact us, in person at any campus library or via phone/email/chat <https://federation.edu.au/library/about-the-library/contact-us> if you'd like further assistance. Best regards, Marion 11 Sep 2017

Feedback: Hi Library People Hope you are all well. Keep up the great work! Just had an idea! How about have a small supply of coffee and tea and a kettle available once all the other food outlets on campus have closed. Advise patrons to bring their own cups so no need for wash up. Milk can be stored in those very small UHT containers which you can bring out of your fridge for the afternoons. This may also attract extra patrons to the library in the afternoons and evenings. Plus it can allow those studying to have a nice cup of tea or coffee, then get back to more study. Just a thought! Thank-you.
Response: Hello, thank you for your kind words! Always great to hear that we're keeping our customers happy. Thanks also for suggesting this to us; it would be a nice extra service to provide. We'll see what we can do. Best, Marion 11 Sep 2017

Feedback: Hi I've been a bit frustrated in some of my searches that the 'Topic' filter does not include any geographical options. For example, if I want to just search for Australian papers on granites, I can't choose that as an option. I know I can type Australia into the search field at the top but for some reason it doesn't always work as a filter. Cheers, Tania
Response: Hi Tania, thanks for your feedback, I can understand your frustration! Can I ask that you submit that feedback to our Ask the Library Service (https://libanswers.federation.edu.au/) and one of our librarian wizards can respond and provide some tips for easing that frustration. Thanks, Marion 1 Sep 2017