Browse Library feedback

Feedback: To whom it may concern, Throughout week 12, there were minor building works occurring in the library. However, there were signs everywhere saying that throughout SWOTVAC and exams the building works would cease. However, it is now the exam period, and I can currently hear hammering and drilling coming from downstairs, and it is incredibly distracting. I wish to complain about the noise, as well as the false advertising of the cessation of the building works. I hope this issue can be resolved quickly. Regards, Stephanie Wall
Response: Hello Stephanie, Thanks for this feedback - you are right, we did promise that it would be quiet during SWOTVAC and exams and there has been quite a bit of noice this morning. I do apologise. We are mindful that this is the time of year when quiet is important in the library and were assured prior to the work commencing that that would be the case. We are speaking with the builders and the drilling will cease very soon. Apologies again, and all teh best for your exams, Marion 13 Nov 2017

Feedback: I am REALLY struggling with the new library system for searching Databases for journal articles. Quick search used to allow me to enter a topic or key word and relevant articles were immediately found. I do not seem to be able to do this anymore and have now wasted at least an hour trying to work out how to find relevant articles. Extremely frustrating system
Response: Hello, thanks for giving up this feedback. I'm really sorry to hear that you are frustrated and wasting time - that's not what we want your experience to be. So that one of our librarians can both help you and learn more about the problems and try to fix them, could you please contact us directly about this? Whatever suits you, either in person at any campus library, or via one of our virtual services: Phone 1300 552 567 Email: libinfo@federation.edu.au, Online chat or submit a question: https://libanswers.federation.edu.au/ Many thanks, and hope we hear from you soon, Marion 9 Nov 2017

Feedback: To whom it may concern, I have tried to study at silent areas in the library but it does no work. Other students like to discuss in groups in the silent areas and so I feel not comfortable. I hope there should be some strictly rules at silent areas. Thank you very much. Best regards, Thuan Tran
Response: Hello Thuan, thank you for your feedback. I can understand your frustration! Can I ask that you let a staff member know, either in person at whichever campus libray you are in, or via our phone/email/chat service (https://federation.edu.au/library/about-the-library/contact-us) so that we can speak to the other students and do something about it for you. Many thanks, Marion 18 Sep 2017

Feedback: I think this is a really excellent tutorial - thank you. It answered many of the questions which had been buzzing in my mind. Now to find out how to get those searches into EndNote....
Response: Hello, I'm not sure which tutorial you found helpful but I'm very glad it was. If you'd like some training on using EndNote, have a look at our guides for EndNote Web <https://libguides.federation.edu.au/endnoteweb> or EndNote desktop <https://libguides.federation.edu.au/endnotedesktop>, depending which version you're using. There are also some classes being held soon; the schedule is at <http://federation-edu-au.libcal.com/calendar/classes/>. If you are a postgrad student you can also make an appointment for a one-to-one session with a liaison librarian (in person or via the phone) at <http://federation-edu-au.libcal.com/appointments/>. Feel free to contact us, in person at any campus library or via phone/email/chat <https://federation.edu.au/library/about-the-library/contact-us> if you'd like further assistance. Best regards, Marion 11 Sep 2017

Feedback: Hi Library People Hope you are all well. Keep up the great work! Just had an idea! How about have a small supply of coffee and tea and a kettle available once all the other food outlets on campus have closed. Advise patrons to bring their own cups so no need for wash up. Milk can be stored in those very small UHT containers which you can bring out of your fridge for the afternoons. This may also attract extra patrons to the library in the afternoons and evenings. Plus it can allow those studying to have a nice cup of tea or coffee, then get back to more study. Just a thought! Thank-you.
Response: Hello, thank you for your kind words! Always great to hear that we're keeping our customers happy. Thanks also for suggesting this to us; it would be a nice extra service to provide. We'll see what we can do. Best, Marion 11 Sep 2017

Feedback: Hi I've been a bit frustrated in some of my searches that the 'Topic' filter does not include any geographical options. For example, if I want to just search for Australian papers on granites, I can't choose that as an option. I know I can type Australia into the search field at the top but for some reason it doesn't always work as a filter. Cheers, Tania
Response: Hi Tania, thanks for your feedback, I can understand your frustration! Can I ask that you submit that feedback to our Ask the Library Service (https://libanswers.federation.edu.au/) and one of our librarian wizards can respond and provide some tips for easing that frustration. Thanks, Marion 1 Sep 2017

Feedback: Library-staff workload cutting measures implemented a few years ago are having a negative impact on the student client's study opportunity. The student is the main reason of revenue sourcing for the tertiary education system, the facilities and services. If for whatever reason a student lets the date laps on library borrowed materials prior to renewal and therefor the items in question become overdue a penalty is rightfully incurred. In the past this penalty was issued as either an embargo of being able to borrow items for a set period of time or a monetary compensation based on a daily increment. With the idea of reducing the workload of the library staff and potentially removing questionable honesty practices the monetary fine penalty option has been removed as a means of compensating for overdue penalties. Now a system of a student having their study stifled or opportunity reduced because they have to wait for a ban on borrowing to laps prior to making further withdrawals. At least in the past the student had the option to continue their already expensive learning experience by paying a monetary fine and continue to withdraw items as required which didn't impede their at home study or wait out a period in which they couldn't make library withdrawals. Given laziness is a human trait and work cutting is economically viable I can understand the reasoning for removing a cash system from the library. The true cost is that students are in a situation that when the exclusion on borrowing occurs it can be the difference between a fail or pass for that subject which equals potentially another semester of study which may even be geographical binding. Please bring back the monetary fine system to redeem the opportunity to atone for one's sin of punctuality in returning book and learning items.
Response: Thank you for your feedback in relation to the borrowing of library materials and penalties for overdue items. While I understand that having to wait out a penalty period after incurring demerit points on items that have not been returned or renewed can be frustrating, I am not in agreement that reintroducing a monetary system is a reasonable response. A 'fine' system is arguably less fair and less equitable and potentially gives some students an advantage in being able to hold items overdue and then 'pay' a fine that others may not be able to afford, in order to continue to borrow. The basic issue of overdue items is one that I am sympathetic to and I know that there are often legitimate reasons why items cannot be returned by the date due. However, there are ample opportunities for renewal both online and over the phone when students are not able to come into one of our campus libraries. FedUni Library has extended lending periods for many categories of borrowing and user groups and we have an extensive online collection for students to access when access to physical items is not possible. You make a number of references in your feedback to 'workload cutting measures' and other that I do not understand in the context of the penalties that the library has in place to manage overdue items. Work cutting measures have nothing to do with decisions about penalties for overdue materials. At all times the library is focussed on equitable outcomes for all students and our lending services are regularly reviewed with this in mind. Regards, Leeanne Pitman (Director, Library Services) 22 May 2017

Feedback: I want to thank all the library staff at Mt Helen. All members I have dealt with have been extremely helpful, kind and understanding of my difficulties with searching for papers, resources, learning how to use EndNote and the new library search system and even problems with on-line credit! In these days of increasing automation, I just want the Powers-That-Be to know that personal service cannot be replaced. I cannot praise the library staff highly enough - A Thousand Thank Yous to all of you!
Response: Thank you for providing such positive feedback! I'm delighted to hear that Library staff have provided such meaningful assistance to you, and I hope you feel fully empowered to use the Library's resources and systems. If you don't, no doubt we can continue to help :) 28 Apr 2017

Feedback: Your web page is convoluted & frustrating search engine on the face of the earth you can't get the same search result twice in a row.
Response: Thanks for your feedback. I am sorry to hear that you feel the library website is causing you problems. We have recently changed the website in response to some intensive usability studies with students and staff and other feedback has been very positive. Could I please ask which part of the website you were searching, was it in the catalogue or the Quicksearch box? If I know where I should be able to assist you. 7 Apr 2017

Feedback: Wanted to share with you that I adore the new site and the new graphics I'm seeing on campus! Well done all... this is gold standard stuff and the site is just so easy to navigate. Makes my brain happy. Cheers.
Response: Thank you for your feedback, it is such a pleasure to be able to provide a website that is user friendly. We will continue to work with students and staff to ensure it stays relevant and easy to use. 29 Mar 2017

Feedback: Hi All, The library link builder for making material available to students is not working - says the page cannot be found.
Response: Thank you for your feedback. This issue is probably due to the swap over to our new website. I have forwarded your feedback onto the team to remedy this problem Thank you for letting us know. 17 Mar 2017

Feedback: I think the library needs to change it's borrowing/renewal policy. I have 5 books out that I'd like to renew, they are 3 days overdue, but I can't because I've "exceeded highest level overdue".
Response: Thank you for your feedback. Our borrowing rules are in place to ensure that everyone is able to access the library's resources. We do ask students to make themselves aware of our rules so that theses issues don't arise. You are able to renew your items either in person at one of our libraries or online but this must be done before the due date. Something to keep in mind for the future. We are also in the process of looking at our borrowing rules and I will pass your feedback on to this group. 7 Mar 2017

Feedback: I am a return to study mature aged student undertaking a Bachelor of Nursing. I have not used a computer search sytem for a very long time. This tutorial was very helpful in informing me how the Fed Uni library works & how to undertake effective searches. Even though I may not retain all of this information I now know where to obtain this information & go back to it at anytime. Thank you
Response: Thank you for your feedback. We are pleased that the tutorial was of assistance to you and that it has given you confidence in working with our system. If you have any further questions about how to use our services please don't hesitate to contact us on 1300 552 567 14 Feb 2017

Feedback: I am an ANU external PhD student, and as i live near Ballarat i come to Fed Uni, Mt Helen to work on my thesis regularly (as i have a toddler at home so can't work there). I wanted to provide feedback as someone that has experienced a lot of different universities and university libraries and because i've found it actually quite frustrating using the services here. The library is extremely noisy, everywhere. In almost every part of the library there are people doing group work and socialising and i find myself moving from desk to desk throughout the day as new people come in and start chatting beside me. From what i can tell, there is no one location that is reserved for silent work. If there is this is not well signed which is necessary in order to for anyone to feel comfotable asking people to please be quiet which i don't do as i get the impression discussion at any noise level is allowed here. A designated silent work area or alternatively group work area is a common part of many libraries such as the state library of Victoria where i work at during the weekend but can't during the week due to the travel distance. It would be a great improvement to the library to provide this. Perhaps if there were some desks in the lowest underground floor that just has books and extremely few people visiting. I realise as i'm not an enrolled student here i have to deal with what is there but since there is this option to provide feedback i am.
Response: Thank you for providing your feedback, it is appreciated whether you are one of our students, or from another University. We do have a quiet area that is on the 3rd level (it has a large Sshhh on the glass wall), and I am wondering if you have used that space. If you are working in our designated quiet space and you find the noise level too disruptive you are able to ask our staff to come and ask students to observe the code of practice for that area. As well as the designated quiet area on level 3, we will be reviewing all of our spaces across the next 12 months and developing clear signage for each of the areas. 14 Nov 2016

Feedback: Hi - I am wondering if there is some way to bring back the HOLD SHELF at Mt Helen? I noticed that Gippsland still has it. I have had several students this semester who are unable to purchase the text book due to financial constraints. They have gone to the library but all copies of the book are out on loan.
Response: Could we please confirm with you that you are concerned about the HOLDS shelf and not the print RESERVE Collection. The HOLDS shelf is still operational at all of our libraries, including Mt Helen where it is located behind the circulation desk. The HOLDS shelf is used for items waiting for collection by our users who have either requested a title from another of our libraries or who have placed a hold via the catalogue,on an item already out on loan to ensure they are next in line to use it. The print RESERVE Collection, which we no longer operate at any of our libraries was a collection of resources, including textbooks, that could be borrowed in the library for limited times. We discontinued this collection in 2015 due to very low usage. Please contact Nancy Lange at n.lange@federation.edu.au if you would like any further information. 18 Aug 2016