Physiotherapy virtual care clinic
Opening hours
Our virtual physiotherapy clinic provides low-cost physiotherapy appointments for people living with chronic conditions in Victoria. Through telehealth, you can meet with a physiotherapist from home and get help to manage symptoms, build strength and improve your overall wellbeing.
Our services are student‑delivered by physiotherapy students who are closely supervised by accredited physiotherapists, with all care overseen by an Allied Health Clinical Manager. You'll receive quality care while helping train the next generation of physiotherapists for regional Victoria.
About the clinic
Our students are trained in evidence‑based therapies to support chronic health conditions, including musculoskeletal, neurological and cardiopulmonary related health problems.
People often see us for support with:
- advice before and after joint surgery
- rheumatoid arthritis management
- injury management
- muscle and joint pain
- osteoarthritis
- tendinopathy management
- post-stroke advice
- falls and balance issues
- parkinson’s and multiple sclerosis
- minor head injuries
- asthma
- lung disease
- long COVID
- pulmonary rehabilitation.
Our services are delivered by registered physiotherapists working alongside physiotherapy students in the final years of their Bachelor of Physiotherapy.
All services are overseen by an Allied Health Clinical Manager, ensuring clients receive high‑quality support while students gain valuable real‑world experience.
Make an appointment
You, or your guardian, can contact us directly to book an appointment. Complete our online self-referral form and the Allied Health Clinical Manager will review your information. We'll get in touch within three working days to schedule your appointment.
Initial sessions run for 60 minutes and follow‑up appointments are 30–45 minutes. Please note that for anyone under 18, a parent or guardian will need to be present to support them.
Complete our online health provider referral form to refer a patient. Our Allied Health Clinical Manager will review the information and contact the patient within three working days to book their appointment.
Initial sessions run for 60 minutes, and follow‑up appointments are 30–45 minutes. Please note that for anyone under 18, a parent or guardian will need to be present to support them.
Contact us
How physiotherapy can help via telehealth
All our physiotherapy appointments are delivered online through telehealth. Telehealth lets you see and speak with your physiotherapist using your computer, tablet or smartphone. It’s a simple way to access care from home, save on travel and shorten waiting times.
Once we confirm your appointment, we’ll send a link to your email or phone. At your appointment time, enter our virtual waiting room and from there you’ll be connected with one of our student physiotherapists. Any resources or information you need will be shared in the way that suits you best.
Find a community hub close to you
Don’t have the right setup at home? Attend your appointment from one of our community satellite hubs. These hubs offer free computer access in a private space, making it easier to access physiotherapy when home isn’t an option.
Your privacy
All telehealth consultations are private, confidential and adhere to the same clinical standards as face-to-face consultations at your local health service.
In addition to Federation University’s privacy policy, we are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988. Please contact us if you have any questions.
We collect and hold the following kind of information about you:
- your name, address, date of birth, email and contact details
- information about your family or relatives
- information about other health professionals involved in your care
- other health information about you such as a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you:
- specialist reports
- test results
- your appointment details
- your prescriptions
- other information about you collected for the purposes of providing care to you.
In Victoria, privacy law requires a health service provider to keep records for 7 years or, in the case of a child, until the child turns 25.
We generally collect your personal information from your health provider referring to us and/or from you directly during the appointment with us. We use this information to provide physiotherapy telehealth services to you and to communicate with you and others involved in your care in relation to those services.
We may disclose information about you to others outside of our practice as permitted or required under law. This will include situations where we disclose information about you in order:
- to comply with our legal obligations (e.g., mandatory reporting under legislation, responding to a court order or subpoena)
- to consult with other health professionals involved in your healthcare
- to get test results from diagnostic and pathology services
- to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
- to help in locating a missing person.
You have the right to seek access to and correction of the personal information we hold about you.
If you believe that any information, we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please email fpvcc@federation.edu.au. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete, or out of date.
Security
We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification, or disclosure and to prevent misuse and loss. This includes:
- holding information on an encrypted database
- holding information in secure cloud storage
- getting staff to sign confidentiality documents
- providing staff with training or induction etc. about confidentiality and (in particular) security issues
- access to information restricted on a ‘need to know’ basis and
- strong password protections when accessing the information on a computer.
Data management system
For documentation purposes of the consultations and for booking management, Zanda data management software is used for the management of the clinic. Zanda is a secure software commonly used in private practices. Fed Uni will be disclosing your health information to Zanda, who host your data in Sydney data centres, aligned with Australian healthcare data protection standards for the purpose of administering health information. For more information, please visit: Privacy Policy - Zanda Health.
Complaints about breach
If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:
- Call 1300 363 992
- Email enquiries@oaic.gov.au
- Post to GPO Box 5218 Sydney New South Wales 2001
- https://www.oaic.gov.au/privacy/privacy-complaints
Donations
If you’d like to support the work we do, you’re welcome to make a voluntary contribution. Your generosity helps us continue offering low‑cost, compassionate care to the Gippsland community. You can make a donation ranging from $5 to $25 per consultation.
Thank you to our health partners who made this clinic possible
