Student mentors

Whether you are coming from high school, TAFE, the workforce or another path, the change to university life can be challenging. To support you in your transition to your undergraduate program at university, you will be connected with a Mentor in the second or third year of your School. Mentors provide first-hand support to new students in the first five weeks of their study, when it matters most.

March 2020: Mentors are now available online

Mentors will continue to be available to support you via phone and email until the end of week 5 (April 3rd). Please approach us with any questions you have! This will be an opportunity for discussion and questions on issues which are concerning you at the moment. Mentors will continue to guide you on academic requirements, online queries and lots more!

What does a mentor do?

Each Mentor is assigned a group of first-year students from within their school. During the first five weeks of semester, Mentors organise weekly meetings with this small group. Meetings can include activities and discussion of issues such as academic requirements, finding support on campus and navigating university systems like Moodle. Mentors are also available to respond to text, email and phone enquiries.

Mentors will...

  • provide access to a student network in your School;
  • introduces you to the student support structures at university, and
  • Orient you on campus, help you to understand the lingo and academic expectations.

More broadly, the mentor program...

  • creates awareness of transition issues experienced in the first year at university;
  • provides a framework for constructive interaction between new students, mentors and staff, and
  • enables new students to embrace the challenges and opportunities that university offers.

Online mentors

If you are a commencing online undergraduate student you will also be allocated a Mentor. Your mentor will be available to support you through the first five weeks of semester through live chat and forum discussions in the online student Moodle area. Your Mentor will help you connect with other online students in the same school, and are available to answer any questions you have about online study because they are also current students.

When will I meet my mentor?

Orientation Week is a very important time for first-year students because it provides a head-start in knowing what to expect in your program. You will meet your Mentor during this week.

If you miss Orientation Week you can meet your Mentor in the first week of lectures. You will receive an email or text from your mentor after you complete your enrolment. If you are having trouble getting in to contact with your Mentor, please contact

Contact the Student Academic and Study Support team

If you would like more information, or are unsure who your mentor is, please feel free to email us at or call us on 5327 6997.