ASK a Federation student for information

ASK operates between O'Week and SWOT Vac and is NOW CLOSED until 2023. For support with your studies, access the Learning Skills Advisers or Studiosity.

The Academic Skills and Knowledge (ASK) service supports students with their development of study skills. Comprised of experienced Student Academic Leaders, the ASK team is there to help answer any question you have during your university studies - from referencing to finding a booklist.

The ASK service is available to any Federation student, no matter where you're studying.

Student Academic Leaders can provide assistance in the following areas:

  • Digital literacy (email, Moodle, Turnitin)
  • Interpreting assignment topics
  • Assignment structure
  • Academic writing
  • Referencing
  • Exam preparation
  • Study skills (time management, oral presentations)
  • Referral to other services

ASK service contact details

ASK Desk: In-person support available during semester at the following locations:

  • Berwick Library: Mon – Fri 10am – 3pm
  • Camp St Student Lounge: please check campus for opening hours
  • Gippsland Library: Mon – Fri 10am – 2pm
  • Mt Helen Library: Mon – Fri 10am – 2pm

Online support details

  • ASK chat: Online chat available during semester 8am – 6pm Monday to Friday (Click on the pink button at the top of this page)
  • Phone: 5327 6422
  • Email:

Additional study support