New Zealand citizen HELP eligibility
The Australian Government has implemented changes to extend access to student HELP loans to eligible New Zealand citizens who have been long‑term residents of Australia since childhood.
From 1 January 2016 New Zealand citizens who are Special Category Visa (SCV) holders and meet the requisite criteria will be eligible for Higher Education Loan Program (HELP) assistance. This includes access to HECS-HELP, FEE-HELP, OS-HELP, SA-HELP and VET Student Loans. You must meet all of the required eligibility criteria in order to access a HELP loan.
New Zealand citizen Special Category Visa holders will be eligible for HELP assistance providing they meet all of the long-term residency requirements. You must have:
- first entered Australia as a dependent child under 18 years of age and at that time you did not have a spouse or de facto partner; and
- first started to be generally living and resident in Australia at least 10 years before you apply; and
- been resident in Australia for at least:
- total of 8 out of the past 10 years immediately before applying; and
- total of 18 months out of the past two years immediately before applying; and
- be otherwise eligible for a HELP loan.
If you do not meet the above requirements or hold a permanent resident visa (excluding a permanent humanitarian visa) you are not eligible for HELP assistance. You will continue to be offered a Commonwealth Supported Place and must make full upfront payment of your student contribution amount by each semester census date.
Procedure for current and future students
It will be assumed that all current and future students who are New Zealand citizens do not hold a Special Category Visa or do not meet the other eligibility criteria. If you are a New Zealand citizen, holder of a Special Category Visa and believe you meet all of the HELP eligibility criteria you must provide evidence of the following:
- New Zealand citizenship
- Special Category Visa
- Arrival in Australia as a dependent minor
- Presence in Australia for at least eight of the previous 10 years at the time of HELP application
- Presence in Australia for at least 18 months out of the last two years at the time of HELP application
The following documents, certified true and correct, or presented in person with photo ID at FedUni Student Administration / Student Services must be used to establish eligibility for HELP:
- New Zealand passport
- International movement record
- Certificate of application for a Tax File Number, Tax File Number advice or notification of assessment of income tax dated from when you were a minor.
- Pay slips or payment summaries from when you were a minor; or
- Stamped passport
- Australian student ID card or concession card
- Australian proof of age card from when you were a minor
- Enrolment papers from when you were a minor
- School reports or certificates
Once your eligibility for HELP assistance has been established, a paper Commonwealth Assistance Form for the relevant HELP loan/s will be mailed to you, or can be collected in person from Student HQ -
Please note that forms are not available to collect from other locations. A paper form must be completed and submitted to Student HQ even if you have already submitted an online form via my Student Centre.
After the forms have been submitted and approved you will become eligible for HELP assistance. Forms must be submitted and approved on or before the census date of the semester in which they are to take effect. You must also provide your Tax File Number to us before the semester census date.
If the forms are not submitted and approved on or before the relevant census date you will not be eligible for HELP assistance for that semester and you must make full upfront payment of your student contribution amount, tuition fees or Student Services and Amenities Fee on or before the census date. Please visit the important dates page for a list of census dates.
If you are, or become, an Australian permanent resident you will not be eligible for HELP assistance.
An otherwise eligible New Zealand citizen who ceases to reside in Australia will also immediately cease to be eligible for HELP assistance as the Special Category Visa only applies if you are resident in Australia. You must advise us immediately if you cease to reside in Australia. It is your responsibility to keep your contact details up to date at all times.
If you are a New Zealand citizen who becomes a Permanent Resident of Australia you must notify us immediately. A permanent resident does not hold a Special Category Visa and is not eligible for HELP assistance.
Further information and assistance
If you are unsure whether you are a New Zealand Special Category Visa holder, you can check this on the Visa Entitlement Verification Online (VEVO) system. You can also check with the Department of Home Affairs (DHA). If necessary, you can also obtain copies of your international movement records from DHA by lodging a Request for International movement records form.
For further information relating to New Zealand citizens please visit StudyAssist.