My passkey has expired
Your eCAF passkey expires 12 weeks after it was issued so it's important to complete your eCAF/s as soon as possible after accepting your offer. You don't need to be enrolled to complete your eCAF/s.
If your passkey has expired, request a new eCAF email/s via our Enquiry and Application Portal.
- Go to the Enquiry and Application Portal and Submit a Question.
- Select Category 'Fees & Charges', Sub-category 'Commonwealth Assistance Form (eCAF)'
- Detail your request for new eCAF email/s to be generated
- Click 'Submit your question'.
Our team will trigger the eCAF system to regenerate your email/s, including a new unique passkey. Add ecafsystem@education.gov.au as a Safe/Recognised Sender once your request is submitted so that you receive the regenerated email/s. We'll also let you know and close your enquiry when your request is processed.