My passkey has expired

Your eCAF passkey expires 12 weeks after it was issued so it's important to complete your eCAF/s as soon as possible after accepting your offer. You don't need to be enrolled to complete your eCAF/s.

If your passkey has expired, request a new eCAF email/s via our Enquiry and Application Portal.

  1. Go to the Enquiry and Application Portal and Submit a Question.
  2. Select Category 'Fees & Charges', Sub-category 'Commonwealth Assistance Form (eCAF)'
  3. Detail your request for new eCAF email/s to be generated
  4. Click 'Submit your question'.

Our team will trigger the eCAF system to regenerate your email/s, including a new unique passkey. Add as a Safe/Recognised Sender once your request is submitted so that you receive the regenerated email/s. We'll also let you know and close your enquiry when your request is processed.