Service agreement

What you can expect of us

  • To be offered an appointment within two weeks
  • To have up to five counselling appointments per year
  • To be seen by a qualified, experienced and professional staff member
  • To be treated with respect
  • To be advised about further professional help
  • To be provided with up to date and confidential assistance

What we expect of you

  • To get to know the University support services
  • To seek advice in good time if you are experiencing problems
  • To treat staff with consideration and respect
  • To accept responsibility for your own part in the resolution process
  • To keep appointments made, or give as much notice as possible if cancelling or rescheduling

Our values are

  • Intellectual responsibility
  • Ethical practice
  • Respect for each other
  • Service to our communities 
  • Learning throughout life
  • Recognition of our international and global links and responsibilities
  • Commitment to environmental sustainability