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Current students

We are united in your ambition to achieve. Stay connected through our integrated programs and take advantage of all the great services on offer to enable you a higher degree of success.

Orientation (O-Week)

Social and educational activities are organised during O-Week and in the early weeks of the trimester. The activities are designed to ensure you make a smooth transition into university life and your new city.

Orientation provides you with opportunities to:

  • Meet the staff and students of the university
  • Find out information you need to get started as a student
  • Learn details about your course
  • Get information about how to succeed in your studies
  • Learn about the many support services available to you
  • See the location of your classes and study areas
  • Get to know your new city and make new friends

Summer semester 2017 FedUni Brisbane orientation and enrolment

Monday 6 November – Friday 10 November

Orientation week is an important part of your transition to university life as a new student. You will discover where things are on campus, learn how things happen, meet your academic and support staff, get information to help you succeed in your chosen program, make lots of new friends and have fun!

Attendance is compulsory for all new students on both Monday and Tuesday and to one (1) of the Campus and Administration Orientation Group sessions. This session will enable you to understand how FedUni’s online environment works. This is critical to your study success. Continued attendance throughout the week is highly desirable as there are many events planned to help you get to know the city and meet your classmates.

Enrolment sessions will occur throughout the week.

DayDate Orientation eventLocationTime
Monday 6 Nov International Student Orientation Session 1 Campus 10:00am - 4:00pm
Tuesday 7 Nov International Student Orientation Session 2 Campus 10:00am - 4:00pm
Wednesday 8 Nov Explore South Bank and City   11:30am - 2:30pm
Thursday 9 Nov Campus and Administration Orientation Group 1 Campus 11:30am - 2:30pm
Thursday 9 Nov On-campus markets and events Campus Throughout the day
Friday 10 Nov Campus and Administration Orientation Group 2 Campus 11:30 - 2:30
Friday 10 Nov On-campus markets and events Campus Throughout the day
Friday 10 Nov Friday Flicks and Food (Hosted with Student One) Student One 5:00pm - 9:30pm

City Welcome Festival

FedUni Brisbane students are invited to attend the annual City Welcome Festival - a day to experience Australian sports, life and indigenous culture as well as an official orientation and welcome to the city.

View information about City Welcome Festival and sign up for news

Lord Mayor’s International Student Friendship Ceremonies

The Lord Mayor Graham Quirk hosts a regular Friendship Ceremony to thank international students for choosing Brisbane as their study destination, and to encourage them to remain lifelong friends of the city. More than 3500 international students have so far been presented ‘Certificates of Friendship’ from the Lord Mayor. At the ceremony you will also receive resources about the city, including the free Brisbane International Student Guide, and the opportunity to network with a number of community exhibitors.

View information and register for next ceremony

Brisbane Greeters and local orientations

Brisbane Greeters are part of the Global Greeter Network and offer free city tours to everyone including students living in or visiting Brisbane. Brisbane Greeters are local residents who volunteer to introduce you to the city. They book groups no larger than six (6) at a time, in a language you choose, on foot or bicycle. This is a fantastic way to see the City!

View information and book a Brisbane Greeter

Student support services

Student reception

Location: Level 5

Opening hours: 9.00am - 5.00pm

Email: studentsupport.brisbane@federation.edu.au

The staff at the reception desk on Level 5 are here to help. They can assist you to find the right staff member to speak with and help with the following:

  • Administration support
  • General information, course and enrolment enquiries
  • Program planning
  • Fees and other payments
  • Special consideration – including general and deferred exams
  • Timetable clashes
  • Requests for leave from studies
  • Academic transcripts

Student Support Office

Location: Level 5

Opening hours: 9.00am-5.00pm

Email: studentsupport.brisbane@federation.edu.au

We are here to help you succeed in your studies at FedUni Brisbane and to provide you with information to assist you to settle in to your new community.

Drop in

We offer a drop-in service if you have a quick query (15 minutes) or you can chose to book a longer appointment.

Drop-in sessions are available on Mondays, Wednesdays and Fridays between 10.30am-12.30pm at the Student Support Office on Level 5.

Services

We can assist you with a range of services and help you to link with external support networks.

  • Academic progress and support service
  • Visa compliance
  • Overseas Student Health Cover (OSHC)
  • Legal services
  • Health and emergency
  • English language support
  • Equity and equal opportunity
  • Disability support
  • Complaints and appeals

Academic progress and support service

The Student Support Team will monitor your academic progress and ensure you are getting access to the right help at the right time during your course. If you feel you are struggling in any area or just want to check up on your overall progress please come and see us. We are committed to your success and are here to assist with a range of study strategies to ensure your achieve your academic goals. We will work collaborate with you, your lecturers and our study skills advisory service to make sure you have everything you need to succeed.

Visa compliance

We can assist you with queries related to your visa compliance under the ESOS Act.

Overseas Student Health Cover (OSHC)

The Australian Government’s Department of Health provides further information on Overseas Student Health Cover.

Legal services

Referral to appropriate legal services can be arranged.

Health and emergency services

Your Overseas Student Health Cover (OSHC) will assist you to meet the costs of any medical and hospital care that you may need while in Australia. OSHC will also pay limited benefits for pharmaceuticals and ambulance services.

Doctors

In Australia, the most likely first point of contact in matters of personal health would be with a general practitioner (GP). This is a generalist doctor. Some GP clinics offer a bulk billing service. Bulk billing means that if you hold OSHC you will not incur any out-of-pocket expenses. There are a wide range of doctors' clinics available throughout the city centre in Brisbane.

The closest bulk billing medical service is:

CBD Medical Clinic

Location: 10 minutes on foot from FedUni Brisbane campus

Ph: (07) 3733 2600

Visit CBD Medical Clinic website

World Wellness Group

Location: Approx. 25 minutes by bus

The clinic provides regular medical services as well as mental health services to international students with Overseas Student Health Cover (OSHC). Although this service is further afield than city-based GP services it offers an international student clinic service and is currently Brisbane’s only primary health care clinic specialising in healthcare for people from culturally diverse backgrounds. Importantly, it also offers bulk billing for mental health services.

Ph: 3333 2100

Visit World Wellness Group website

After hours services

If you are not feeling well during the night, on a weekend or public holiday you are able to access the Home Doctor after-hours service. If you hold OSHC with Allianz, Medibank Private or Bupa you will not be charged a fee for the doctor home visit.

Ph: 13 SICK (13 7425)

Visit Home Doctor website

Queensland Government health, emergency and after hours health contacts

Visit Queensland Government website

English language support services

A variety of English conversational opportunities are available through community groups and the Brisbane Student Hub. FedUni Brisbane also hosts a free conversational group run by volunteers on campus each Monday, Wednesday and Friday. For more information, please see your Student Support Officer.

Equity and equal opportunity

LGBTIQ services

Brisbane is a welcoming city and has a number of networks and support groups for lesbian, gay, bisexual, transgender and intersex (LGBTI) residents. Feel free to contact our Student Support Team for further information.

Visit Brisbane City Council website for information for LGBTIQ residents in Brisbane.

Respect. Now. Always

We want these to be the best years of your life, so if you or someone you know has experienced sexual assault or harassment, support and help are available.

I saw a girl getting seriously hassled. So I spoke to someone.

They kept making homophobic insults. So I got support.

He wouldn't leave me alone. So I got help.

I felt unsafe around him. So I got support.

Support and help in case of emergency

  • dial 000
Information - Responding to sexual assault

View FAQ - Responding to sexual assault flyer (pdf, 1.1mb)

Respect. Now. Always.

Posters
Business card

Disability support

Our Student Support Team works collaboratively with students with disabilities and academic staff to tailor service provision to their individual needs. A range of support services and reasonable adjustments are available. In the first instance, please make an appointment with your Student Support Officer.

Community-based services

Visit Queensland Government website for information on disability services across Brisbane.

Appeals and grievance process

Students have the right of appeal for final grades awarded, exclusion, plagiarism, cheating as well as other adverse decisions such as non-approval of special consideration applications or granting of credit. View the University Regulations.

The grounds for final grade appeals are very limited and will only be considered under the following criteria:

  • The course description failed to be explicit in the indication of the learning tasks the students are required to complete in a course;
  • The course description failed to be explicit in how students will be assessed and any other requirement of Academic Board; Failure by assessors to observe the assessment procedures set out in the course description; or failure to apply fairly and appropriately the criteria specified in the course description.
  • Failure by assessors to observe the assessment procedures set out in the course description; or
  • Failure to apply fairly and appropriately the criteria specified in the course description.

If a student feels s/he has justification an appeal form must be forwarded to the Dean of the Faculty/School via the appropriate Liaison Officer, stating the grounds of appeal and attaching any relevant evidence.

Where the student does not address the criteria the appeal will be dismissed.

Deadline for appeals
  • To Dean against final grade - within 10 working days from publication of results
  • To Appeals Committee - within 10 working days from receipt of letter from Dean
  • To Ombudsman - within 10 working days from receipt of outcome from Appeals Committee
Appeals against exclusion or suspension

Appeals hearings against exclusion or suspension may be made in person or by teleconference to the Executive Dean of the School. If the suspension is upheld, students may then appeal to the University’s Appeals Committee at university.appeals@federation.edu.au.

In the case of international students studying on-shore, if the student’s suspension is upheld, the Department of Immigration and Border Protection (DIBP) will be informed.

Deadlines for appeals against suspension
  • The Dean within 20 days from receipt of unsatisfactory/exclusion letter
  • Appeals Committee within 10 working days from receipt of letter from the Executive Dean
  • Ombudsman within 10 working days from receipt of outcome from Appeals Committee.

Appeals against findings of plagiarism may also be made, within the following time frames:

  • To the Dean within 7 working days of notification of forfeiture of credit
  • To the Appeals Committee within 10 working days of receipt of notification from the School Dean
  • To the Ombudsman within 10 working days of notification from Appeals Committee.

In the case of a third offence of plagiarism the matter will be referred to the Student Discipline Committee.

In the case of cheating allegations the Executive Dean will make an appointment with the student for a hearing. In case of an adverse outcome, the matter will be referred to the Student Discipline Committee.

Students appealing to the Ombudsman should notify the CUP Compliance Officer of this intention, the case number and the outcome to cup@federation.edu.au

Students with a grievance should attempt to resolve it with the Partner Academic Coordinator in the first instance. If local resolution is not possible students may complete a Grievance Lodgement form and send it to the University Grievance Officer to request a formal investigation.

FedUni Policies and Procedures

Engagement and careers office

We are here to assist you to turn your ambition into reality. We understand that you need real world experience along with your degree to achieve your goals. Our career service is designed to give you a number of experiences to prepare you for entering employment upon graduation.

Industry recruitment program

In collaboration with industry partner Concentrix, FedUni Brisbane provides a unique opportunity for you to experience a live recruitment process.

Our Careers Office holds a number of relevant information sessions including CV development, phone and face-to-face interview techniques, which are aligned to the Concentrix recruitment process.

The program is designed to give students access to and practice in a real job recruitment setting. On completion of the careers program students are eligible to apply to our partner as a genuine job applicant for relevant casual/part-time positions available throughout the year.

Short course TAFE liaison

In partnership with TAFE Queensland Brisbane a number of short courses are available for students wishing to improve their part-time work skills or to add value to the main study program. For information see your Careers Officer.

Volunteering and leadership

At FedUni Brisbane we are interested in developing your skills in a variety of ways. A number of students find that they enjoy building their networking and social skills through volunteering roles in a number of different organisations.

Visit Volunteering Queensland

Speak to your Careers Officer for further information or for other great ways to build your CV.

ePortfolios

Mahara’s ePortfolio system is a fully featured electronic portfolio, weblog, resume builder and a professional and educational networking system, connecting users to an ePortfolio community of practice. All students and staff at FedUni have an ePortfolio account.

Migration workshops

If you are interested in investigating future work opportunities in Australia you will need to understand the pathways to obtain the appropriate visas. Our Careers Office hosts migration workshops each year by an accredited migration lawyer, which cover general skilled migration, changes to the skilled migration law and citizenship questions.

Post-graduation internship program

Ambition guaranteed! We offer every graduating student the opportunity to undertake an 8-12 week internship in the industry of their choice at no additional cost. The Careers Office will run sessions throughout the year to outline the program and offer students the opportunity to enrol.

Brisbane international student ambassador program

The program adopts students from all over the world to share their real-life Brisbane stories with their home country networks. In April 2016, 40 new advocates from 29 countries and eight education providers were appointed by the Lord Mayor. Student ambassadors use social media to spread the word on why Brisbane is increasingly the city of choice for international students. If you are interested in this great opportunity contact the Careers Office.

Useful links

Visit Fairwork help for visa holders and migrants

Visit StudyQueensland for work in Queensland

Library services

Location: Level 7

Opening hours: 9.00 am - 5.00 pm

Email: library.brisbane@federation.edu.au

Our Library is staffed by a professional Study Skills Advisor who is there to assist you to make the most of all the Library has to offer. The Library contains a number of study pods and access to computers and printing services. The comfortable environment contains a range of study areas and a tea and coffee point so you can relax in a spacious learning environment.

Learn more about Library services.

Online study support

ID cards

All new and replacement student ID cards are obtained from the Library Information Desk. A fee will apply for replacement cards.

Study skills and help guides

Please see the Study Skills Advisor for any assistance to access the Library’s wide range of online services and physical collection.

Bookstore

For text book purchasing FedUni Brisbane’s preferred supplier is Coop Bookstore.

Counselling services

Location: Level 7

Opening hours: Monday and Thursday 9.00am-5.00pm

Bookings: counsellor.brisbane@federation.edu.au

This is a free service.

If you are having a difficult time and need someone to talk to in private, if you're experiencing stress or anxiety, or even if need some help managing your work/study/life balance, our counselling service is here for you.

This service is staffed by a professional counsellor with extensive experience of the issues students can face and is free to access. Our counsellor is also able to refer you for alternative medical and mental health services if required.

Other services available include:

Crisis support organisations

  • Queensland Government health advice - 24-hour/7-days a week service for health information, advice or referral
    Ph: 13 HEALTH
  • Suicide Call Back Service -24/7 referral line for people at risk of suicide, people caring for someone who is suicidal, or people bereaved by suicide. The service offers six 50-minute telephone appointments.

Online services

My Student Centre (MySC)

mySC is an online system which allows you to manage your administrative needs whilst studying at Federation University Australia (FedUni).

Student email

Microsoft Outlook is FedUni’s email system for official correspondence. Students are encouraged to check their official FedUni email accounts regularly.

Moodle

FedUni's official learning management system is Moodle. It is the primary means for communicating course materials and announcements to students.

FedUni merchandise

Shop online at FedUni Store - the online retail outlet of Federation University Australia.

FedUni Stores stock many FedUni-branded items, giftware, and stationery. A merchandise cabinet is located on Level 5 near the student break out area. Items can be purchased online and sent directly to you.

So go ahead, have a browse - if you have any queries please don't hesitate to contact us via email or talk to the staff at the Brisbane Service Hub.

External support services

Brisbane Student Hub

Statewide phone support 1800 QSTUDY (1800 778 839)

Located at The Edge, State Library of Queensland, the Brisbane Student Hub is a partnership between MDA Ltd, The Edge, Study Queensland and Study Brisbane. It provides information, advice and referrals on healthcare, employment, budget management, accommodation and legal services, as well as connecting students to local events and activities.

Services

  • Safety and security support
  • Connection to local events and social activities
  • Referrals to financial and legal support
  • Orientation to Australia and accommodation advice
  • Work experience and employment advice
  • Cultural and religious support
  • Volunteering opportunities
  • Individual assistance relating to mental health and wellbeing
  • English language support

Campus facilities

Reception

Location: Level 5

We can assist you locate services and make appointments with relevant staff members including:

  • Enrolment and course information
  • Academic and course progress
  • Careers and employment
  • Counsellor, health and medical services
  • Community services and city information
  • Meeting room bookings

Ask our staff and we will find the right connection for you.

Library services

Location: Level 7

The Library provides extensive resources in a relaxed environment to support your study.

Opening hours

Monday - Friday: 8.30am - 6.30pm
(After hours access is available for staff and students from 6.30pm-9.00pm)

Services

  • Library collection and automated check out
  • Online library services and inter-library loans
  • Computers
  • Study pods
  • Photocopy services

Library Enquiry Service

Responding to queries via 1300 552 567, email, online chat and Ask the Library.

Document Delivery Services

We source items from library collections around Australia, and the world and deliver these documents to you. We obtain copies and loans of articles, books, and theses for you which FedUni and BONUS+ doesn't have.

You are eligible for this service if you are FedUni:

  • Staff
  • PhD students
  • Masters students
  • Honours students
  • Graduate diploma/Certificate students
  • Authorised special request authorised (ie Fourth year and undergraduate honours) (doesn't include ILL books)

To learn more about this service go to Document Delivery Services.

Lockers

Location: Level 5 and Level 7

Students have access to a limited number of on-site secure lockers during opening hours. Please ensure you clear your belongings at the end of each day.

Meeting and group study rooms

Location: Level 5, 6 and 7

Students have access to meeting rooms and group study rooms during opening hours. Group study rooms do not require reservations. Meeting rooms may be booked online, please see Reception staff for assistance.

Prayer room

Location: Level 6

A Muslim Prayer Room is available for staff and students. The facility is available for both men and women.

Quiet rooms

Location: Level 5 and 6

Two small relaxation spaces are available in the rear of the building. These spaces are for quiet use.

Breakout zones

Location: Level 5 and 6

The Level 5 breakout zone has kitchen facilities combined with a large dining space. The surrounding seating has USB and power hubs, TV and balcony access. The perfect place to meet, eat and recharge.

A second breakout zone, without kitchen facilities, is located on Level 6.

Lecture and tutorial rooms

Location: Levels 5, 6 and 7

All lecture rooms are located around the sides of the building providing great city views. They are fitted with leading technology allowing students to study in a comfortable space.

Computer labs

Location: Levels 6 and 7

Large computer labs fitted with the latest technology and software allow students to learn in a modern environment.

FedUni store

Location: Level 5

The FedUni Store display case stocks a variety of branded items, gift-ware, and stationery. All items can be purchased at our online store and sent directly to you, or you may collect them at Reception.

Bookshop

For text book purchasing our preferred supplier is Coop bookstore

Bathroom facilities

Bathroom and shower facilities are located in the core of the building on each level.

Free Wi-Fi

Wi-Fi is freely available throughout the campus.

Graduation and alumni

Graduation

Please see the Student Support Office for all graduation information.

Alumni networks

We are very proud of the accomplishments of our students. Once you have graduated you will be eligible to be a member of the third oldest university alumni in Australia. Alumni is a network of graduates of FedUni and its predecessor universities located around the world giving opportunities to network and share.

View FedUni alumni website

Australian alumni programs

All students are also eligible to register as Australian Global Alumni and access both on and offshore events.

The Australia Global Alumni website is a virtual global network to connect, build and invigorate the international community of scholars who have studied in Australia, and Australians who have studied overseas.

The website supports alumni to continue building on educational and cultural experiences. It provides the opportunity to participate in ongoing personal and professional development and to network with other alumni.

The website includes content of general interest to alumni such as news articles, public events and alumni stories. These come from a range of sources, including the Australian Government, academic institutions, industry experts, businesses and alumni themselves.

Policies and procedures

About ESOS

The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia's laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code 2007.

ESOS specifies the minimum standards that Australian educational institutions must adhere to when delivering education to international students.

Read information about our international compliance.