Information Technology Services (ITS)

Vision statement

To be our University's reliable provider and service centric enabler of end-to-end information technology services to meet our customers' needs.

Mission statement

We will enable business solutions by brokering, provisioning, delivering and maintaining scalable and cost effective information technology services.

ITS Senior Leadership Team

Sahar Oujil - Director, Information Technology Services

Sahar is responsible for the strategic development and tactical delivery of end-user support services to research, teaching, and professional staff.

Sahar's career journey began with end-user IT support in tertiary education, quickly growing to encompass training and coaching. This is where Sahar first experienced the deep satisfaction of empowering educators with the knowledge, skills and tools they needed to meaningfully integrate digital technologies into their classrooms.

Sahar is passionate about technology and education having spent 21 years working in higher education to deliver solutions that enhance the way staff and students teach, learn and work together. Sahar's skills and experience are diverse, built from her relentless pursuit of new challenges needing service support solutions that will make a real difference in higher education.

Tim O'Doherty - Manager, Service Design and Planning

Tim has been working at FedUni since 1995 commencing as an analyst programmer on student systems, moving through team leader positions to his current position.

As Manager of Service Design and Planning Tim is responsible for the enterprise architecture, overall ITS capacity and budgets.

Angela Smith - Manager, Business Partnerships and Service Governance

Angela is an enthusiastic and client-focused professional who has been a leader in the provision of information technology service management for many years. Having worked extensively in the educational environment in both VET and higher education, Angela has worked on a wide range of business-critical initiatives where IT has been the enabler in the provision of improved efficiencies and outcomes supporting the university's strategic initiatives in teaching, learning and research.

Angela is experienced in process design, SDLC, IT governance, change management, project management, ITIL processes and continuous improvements.

Interests include putting leadership, engagement, change management, service delivery and application of new technologies together to find new ways to achieve productive outcomes.

Andrew Matheson - Manager, Corporate Services Solutions

Andrew has been working at FedUni since 2005 and has a wealth of experience in programming, application administration, application integrations and performance tuning.

In his role as Technical Manager, Service Operations, Andrew is responsible in providing technical leadership and oversight to an end-to-end Service Operations team and acts as team lead for the Corporate Solutions team.

The primary focus of the role is to provide expert technical guidance and tactical support to all Service Operations Team Leaders.

Other duties include:

  • Ensure ongoing availability, maintenance and support of the University's Administration Systems (UAS)
  • Assisting with the planning and design to ensure business requirements are met and services are delivered cost effectively to the agreed service levels
  • System optimisation and continuous improvement
  • Provide technical / tactical support and advice to the ITS team and the wider University community

Andrew's vision is to see ITS become a key part in making the current and ongoing Federation University Australia experience the best it can be for students, staff and the wider community.

ITS jumping castle

Tactical approach

Through people, process and tool realignment, ITS has transformed itself into a leader in emerging technologies that engage students and support staff to attain an outstanding learning and teaching experience.

ITS comprises of several cross-functional teams supported by an underpinning Service Support layer and is governed by an overall Strategic Services and Business Solutions Framework, ensuing that the technology investment is fit for purpose and benefits realisation are forthcoming for the business.

ITS is aligned to the business by supporting the University's strategic priorities, its digital journey and associated initiatives such as BOLD, to realise business capabilities and efficiencies.

Our value proposition

ITS strive to be your innovative and reliable partner, who engages all areas of the business in a collaborative and adaptable approach. We provide dependable services, whilst
ensuring excellence in what we do, with quality and integrity.