Support services


Converge International Employee Assistance Program consultants - EAP, provide a free and confidential service to FedUni staff. They provide short-term, solutions-focused support including: counselling, safety planning, information and resources, and advice on how to support others. They can also make referrals to specialist services if needed.

Healthy work, healthy living tip sheets


Counselling is offered to all FedUni students and can be accessed by contacting the student support area on your respective campus.

If you are feeling under threat you can also check out the Safer Campuses initiative.

Other services available


Gippsland East Aboriginal Co-operative  

The Gippsland East Aboriginal Co-operative (GEGAC) provides short-term crisis accommodation for women and children escaping family violence.

Phone: (03) 5150 0700, Webpage: , Address:  37-53 Dalmahoy Street, Bairnsdale.   

Gippsland Women's Health Service

An independent, regional service run by women, for women, engaging with women, communities, service providers and government to promote and enhance the health and wellbeing of women across Gippsland.

Phone: (03) 5143 1600   Address: 56B Cunninghame St, Sale, 3853 Email:  Website:

Latrobe Community Health Service (LCHS)

The LCHS offers women and children family violence counselling, child and adolescent sexual assault counselling and main stream and indigenous men's behaviour change programs.

Tel: 1800 242 696  Email:  Website:

Rural Outreach Services - Gippsland

Domestic violence outreach workers provide support to women and children who are experiencing or escaping from domestic violence.

Phone: 1800 221 200 Website:

Victorian Aboriginal Child Care Agency (VACCA)

 VACCA provides support, outreach, information and confidential advice to parents and carers of Aboriginal children. VACCA programs and placement supports are culturally sensitive and promote strong connection to Aboriginal culture and community in accordance with the child/young person's best interests.

Phone: (03) 8388 1855  Website:


Central Highlands Family and Domestic Violence Service | Berry Street

Provides a specialist family violence response during business hours to women and children who have experienced family violence in the Ballarat area, with 24-hour crisis support across local Government Authorities

Phone:  (03) 5331 3558  Address:  23 Wetlands Drive, Mt Helen Vic 3350

Rural Outreach Services - Grampians

Domestic violence outreach workers provide support to women and children who are experiencing or escaping from domestic violence.

Phone: Ararat (03) 5352 6200, Ballarat (03) 5333 3666, Horsham (03) 5362 1200, Stawell P(03) 5358 7400 

WRISC Family Violence Support

Provides a free and confidential support, advocacy, counselling, court support, housing and case management services for women and children across the Central Highlands region of Victoria.

Women and children from all cultures, backgrounds and sexual orientations are welcome.

Phone: (03) 5333 3666  Address: 125 Eureka Street, Ballarat  3350
Email:  Website:


Aboriginal Family Violence Prevention and Legal Service

Provides legal advice, counselling, information, referral and support to Aboriginal victims/survivors or people at immediate risk of family violence and sexual assault as well as to parents/carers of Aboriginal children.

Phone: (03) 9244 3333 or 1800 105 303

Elder Rights Advocacy (ERA)

A free, confidential and independent service to older people (or their representatives) who are receiving an Australian Government subsidised aged care service in Victoria, providing advocacy assistance to support to uphold and prevent abuse of their rights.

Phone: (03) 9602 3066 or 1800 700 600 Address: Level 2, 85 Queen Street, Melbourne, 3000
Email: Website:

Elizabeth Morgan House Aboriginal Women's Service

This service seeks to promote social justice and equity for Aboriginal women and children experiencing family violence in the community providing a range of supports including: Women's refuge, Outreach services, Management and court support, family violence housing crisis worker, prisoners program, women's and children's counselling.

Phone: (03) 9482 5744 Website:

inTouch Multicultural Centre Against Family Violence

This service works with women and children from culturally and linguistically diverse backgrounds (CALD) who are victims/survivors of domestic violence, providing a pool of bi-lingual and bi-cultural workers. They also employ a registered migration agent who uses her knowledge of Australia's migration procedures to offer advice or assistance to women wishing to obtain a visa or remain in Australia.

Phone: (03) 9413 6500 or 1800 755 988 (9:00am - 5:00pm, Monday to Friday)
Email: Website:

Men's Referral Service

This is an anonymous and confidential telephone service provided for men, by men. It provides a central point of contact for men who are wanting to stop their violent or abusive behaviour towards their family members, but are not sure how or where to go for advice. Many women also call the Men's Referral Service seeking information and help for their male partner, husband, relative or friend.

Phone: 1300 766 491 Website:

Safe Steps

Women's domestic violence crisis service providing telephone crisis counselling, referral, information and support. Refuge accommodation can be arranged through this office.

Please note: the crisis line can be busy and there may be a wait before a caller speaks directly to a support worker.

Phone: (03) 9928 9600 or 1800 015 188 (24 hours / 7 days a week)
Email: Website:

Seniors Rights Victoria (SRV)

Seniors Rights Victoria offers a range of services to support older Victorians experiencing abuse, including advocacy, legal services and community and service provider education. Seniors Rights Victoria is the primary, government-endorsed destination for friends, family members and older Victorians seeking information and support relating to elder abuse.

Phone: 1300 368 821 Address: Level 4, 98 Elizabeth Street, Melbourne, 3000
Email: Website:

Switchboard (Victoria) Inc

Gay and Lesbian Switchboard (Vic) Inc. (Switchboard) is a volunteer organisation which provides a free, confidential and anonymous telephone counselling, referral and information service for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (LGBTIQ) community and its supporters.

Phone: 1800 184 527 (Regional Victoria and Tasmania)

Women with Disabilities Victoria (WDV)

An organisation made up of women with disabilities who represent women with disabilities in policy and service development.  WDV does systemic advocacy, builds partnerships and educates the community.

Phone: (03) 9286 7800 Address: Level 9, 255 Bourke Street, Melbourne, 3000
Email: Website:

Women's Information Referral Exchange (WIRE)

WIRE provides free information, support and referral information for women across Victoria. They provide a Telephone Support Service, Women's Information Centre, online Livechat support and email support service.

Phone: 1300 134 130 Address: 327 Spencer Street, West Melbourne, 3000
Email: Website:

Community Legal Centres

Community Legal Centres provide free legal advice and assistance to anyone who lives, works or studies within their catchment area. The Centres also provide community education about the law and legal system and advocate for law reform. Legal advice can be provided in the areas of family law, crimes compensation, debts and any other areas. Where appropriate, the Centres can assist with applications for Legal Aid whereby a private solicitor will act, and Legal Aid will pay for it.

Phone: (03) 9652 1500 Address: Level 3, 225 Bourke Street, Melbourne, 3000
Email: Website:

There are a number of specialist services that provide legal advice, referral and advocacy:

Women's Homelessness Prevention Project (WHPP)

WHPP provides a weekly outreach clinic, as well as legal advisors, and a has a dedicated social worker, who will attend client appointments. They assist women with housing & tenancy matters and those who are homeless or at risk of homelessness.

Phone: (03) 8636 4408 or 1800 606 313
Email: Website:

Victoria Legal Aid (VLA) - Legal information service

This service offers free legal information in English and 14 other languages.  In-house lawyers give legal advice and act for survivors of violence.

Phone: 1300 792 387

Women's Legal Service

Women's Legal Service is a state-wide community organisation providing free confidential legal advice, assistance and referral for women. Their services include legal advice telephone line, face to face advice and assistance, casework, court support, interpreter assisted appointments, outreach service and community legal education.

Phone: (03) 8622 0600 or 1800 133 302 Address: Level 3, 43 Hardware Lane, Melbourne, 3000


National Sexual Assault, Family and Domestic Violence Counselling Line

Phone: 1800 737 732 (1800 RESPECT) - 24 hours
Website: h - 24 hour online counselling

Australian Childhood Foundation

The Australian Childhood Foundation is a not-for-profit organisation dedicated to supporting children and families devastated by abuse, family violence and neglect.

Phone: 1800 176 453
Email:  Website:

Kids HelpLine

Kids Helpline is a free, 24 hour counselling service for young people aged 5-25 years. Counselling is offered by phone, email and over the web.

Phone: 1800 551 800
Email:  Website:


Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Phone: 13 11 14


MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men's issues.

Phone: 1300 789 978 - 24 hours

Emergency Services - Police or ambulance

Phone:  000 - call at any time if you are worried about you or your children's safety.

Relationships Australia

Relationships Australia is a leading provider of relationship support services for individuals, families and communities. We aim to support all people in Australia to achieve positive and respectful relationships.

Phone: 1300 364 277


WESNET is a national women's peak advocacy body which works on behalf of women and children who are experiencing or have experienced domestic or family violence.


Translating and interpreting

Phone to gain access to an interpreter in your own language. 

  131 450