Vice-Chancellor’s Awards for Outstanding Contributions to Student Services

This award is presented to a staff member that has provided outstanding service to individual students or student groups on a consistent basis, whether through personal advising, development of programs, or improvements to the university’s systems and policies that effect students. In 2017 there will be 3 awards available in this category.

Recognition is awarded to staff who have been nominated by peers or students for their significant contributions to student service, student engagement and/or the overall student experience in a specific area of responsibility over a sustained period for 12 months.

The application process is based on the instructions as detailed in the Australian Awards for University Teaching (AAUT) Awards. There are five main steps in the awards process. Please ensure to follow the CLIPP schedule calendar (timeline) and supporting documents throughout the award process.

Step 1. Recognition phase

All students and staff are asked to identify staff who they consider demonstrate an outstanding contribution to student service. Recognition can be from a student, peer, and or manager or by self-recognition, this information is collected via a survey.

Step 2. Nomination phase

The Nomination phase is open on 13th June 2017, via the Vice-Chancellor’s Awards for Learning and Teaching Moodle site.

Eligibility for nomination

  1. All nominations must relate to contributions to student learning, student engagement and/or the overall student experience at the University.
  2. Nomination is open to academic staff, teaching staff, professional staff, technical staff, sessional staff and institutional associates (full-time or fractional, continuing or contract).
  3. Both team and individual nominations are encouraged. Teams may be of any size. If a team is larger than five members a team name must be provided.
  4. Nominee/s can be included in only one nomination in any year.
  5. Individual citation recipients are not eligible for renomination within five years of receiving a citation.
  6. Previously unsuccessful nominees for citations are eligible to apply.
  7. An applicant may only submit a nomination for either a Citation or a Teaching Award in any one year.

Step 3. Mentoring phase

Mentors will be available to guide and provide support throughout the application phase. The role of mentor in this context is to assist the nominee in developing their written statement and provide feedback on two drafts of the written statement. Both nominees and mentors will be supported through the process via the use of a Moodle site.

Step 4. Application phase

During the application phase of the 2017 Vice-Chancellor's award process you will learn how to write a strong written statement for your award application. You will also learn how to use your referee letter(s) to your advantage, craft strong supportive documentation (Teaching Excellence only) and receive feedback on two drafts of your written statement.

Step 5. Evaluation phase

Selection panel for all awards

Nominations for Citations and Awards are considered by a Selection Committee which is made up of (where possible):

  • Deputy Vice-Chancellor (Learning and Quality) or nominee
  • Director, Centre for Learning Innovation and Professional Practice (CLIPP) or nominee
  • One Associate Dean Learning and Teaching
  • One national winner equivalent to the AAUT and/or predecessors (ie ALTC, OLT)
  • One previous Vice-Chancellors Award winner
  • One student representative

Awards presentation

A framed certificate will be presented to the Award winner signed by the Vice-Chancellor at a ceremony at the end of the year.

Award guidelines

Staff who intend on applying for a VC Citation, should follow this step-by-step process:

  1. Read the 2017 Program Information and Nomination Instructions as detailed in the Australian Awards for University Teaching (AAUT) Awards and refer to the appropriate section within the instructions; There is one section which is particularly relevant for Citations for Outstanding Contributions to Student Learning (Applicants need to address one selection criteria in a 4 page application).
  2. Complete the online eligibility for nomination via Moodle.
  3. Seek advice from CLIPP staff and/faculty ADLT and awards mentors. CLIPP will assist with appointing appropriate mentors.
  4. Complete the Federation University Nomination Form (Docx, 222kb) for Outstanding Contributions to Student Service Awards.
  5. Comply with the CLIPP Calendar Schedule regarding timelines for institutional submission.


  • Nominees for this award should have demonstrated one of or a combination of the following:
  • Commitment to identifying students’ needs or expectations and reacting appropriately to ensure student satisfaction.
  • Consideration of the impact on the students when taking action, setting policies or carrying out tasks.
  • Willingness to refer students to an appropriate department or employee to solve specific challenges and to perform appropriate follow-up as needed with students to ensure that their issue/concern has been resolved.
  • Ability to involve students in decision-making or problem solving processes as early as possible.
  • Dedication to continuously improve student satisfaction and remove barriers to outstanding student service.

Essential resources & forms

Additional resources

Further information

Enquiries to be directed to or phone (03) 5327 6151