Building the skills of our web publishing community is just one of the responsibilities of the Web Team. We also work on continuous improvement to the site in terms of usability, responsiveness, accessibility, and design. Contact us if you would like to discuss ideas or ask for help to improve your area's website. The following are just some of the improvements we have implemented lately.
Library website redevelopment
Following extensive analysis of Google Analytics and surveys, collaboration with stakeholders and benchmarking against other University sites, a more accessible and user-friendly Library website has been implemented.
The improvements include:
- Library, Database, Catalogue, Subject Guide and e-Journal search functions now accessible from the home page
- Main menu items reduced from ten items to four
- Pages moved to a logical location and content brought up to reduce the number of clicks
- Opening hours feeding into and being displayed on the homepage
The Library will monitor user behaviour, evaluate feedback and focus on continuous improvements.
FedUni Store - online shopping
FedUni Store, the University's main shop for merchandise, clothing, memorabilia and stationery products, is now available online. Products can be delivered or picked up during business hours.
The new FedUni Store online platform has been created with the customer in mind, offering convenience, a great range of products and a 24-hour service, along with flexible payment and delivery options.
With the increase in FedUni off-campus and distance learning along with students studying at partner organisations, the online store was a natural step to take to further engage with our diverse student community around the world.
IT help for students
Information Technology Services (ITS) has recently undergone a major restructure and approached the Web Team to update the 'IT help' page for students, with the aim to provide the best support to new and returning students in 2015.
The plan was to simplify the online support process and provide essential information to assist students with their IT needs. Website analytics were used to determine the most accessed pages and the site structure was planned accordingly.
A simple design was developed which would be more user-friendly to the large proportion of students who access the site using a mobile device. Tile buttons were designed to provide quick access to key pages. The new site was promoted widely during O-Week and many students viewed the new pages and found the IT help they needed.