Videos should have captions

Accessibility is about making sure that everyone can access information on our website. If someone cannot hear information presented in a video then we must present that information to them in another way. Adding captions to video or providing a text transcript ensures that someone who cannot hear the message doesn't miss out on information. Recognising the importance of reaching a universal audience, major video-hosting platforms like YouTube and Vimeo now support video creators to add captions or multilingual sub-titles.

As we work towards being accessibility-compliant all videos appearing on our website will be required to have either captions or a supporting script of the text.

What are captions and subtitles?

Captions enable the video creator to describe what is happening or being said for viewers who might not be able to hear or understand the sound or see the action.

Subtitles provide viewers with the video’s dialogue, often in different languages.

What if you can't hear the audio in a video? You may be working in a noisy environment; you may have limited hearing; you don't want to disturb others but don't have headphones. Adding captions to video not only assists people who are deaf but also:
  • increases the searchability of the video. (The caption is stored as a text file so can be found in a search.)
  • improves literacy skills
  • enables access for people of all abilities
  • helps people with age-related hearing loss

View video: The importance of captioning: 1:49 min