If things go wrong

In the first instance, please call ACE Insurance Limited

Emergency assistance number: +61 2 9211 3000

Quote policy number: 02ET003855

The University has comprehensive insurance cover in place for all University representatives travelling on University business. Staff should download a copy of this policy from the university intranet, make themselves aware of the cover it provides and take a copy with them when travelling.

Depending on what's happened, you may wish to seek 24-hour consular assistance

The Department of Foreign Affairs and Trade (DFAT) provides assistance to Australians who find themselves in trouble overseas, however there are legal and practical limits to what can be done. Refer to the Smartraveller website for details.

The 24-hour Consular Emergency Centre in Canberra can be contacted for assistance from anywhere in the world:

Within Australia: 1300 555 135
Outside Australia: +61 2 6261 3305
For SMS: +61 421 269 080

Campus Travel is available to assist with issues concerning your travel arrangements

For urgent travel assistance

During office hours (Monday to Friday, 8.30am - 5.30pm)
Phone: 03 9026 3001

Outside normal business hours
Within Australia: 1300 662 703 Outside Australia: +61 2 6261 3305
Outside Australia: +61 7 3170 7823