Federation Business School

Dr Mary Hollick

Position:Senior Lecturer in Tourism 
Location:Mt Helen  B023
Phone:03 5327 9432
Email:m.hollick@ballarat.edu.au

Qualifications

  • HDTS
  • BEd Melbourne 
  • BA Deakin MA
  • GradDipMuseumStud Monash 
  • PhD Queensland

Research

Mary has a strong background in attractions management, museum and gallery services combined with extensive experience in staff development, training and visitor services. She has a Masters degree from Monash University specialising in heritage management. Prior to joining the University of Ballarat as a lecturer in Tourism in 1992, Mary worked at Sovereign Hill for nine years in the positions of Staff Development Officer and Curator of Social History. Whilst at Sovereign Hill she was responsible for recruitment, selection and training of staff and introduced a number of quality management programs to improve customer service delivery.