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Student support services

Student reception

Location: Level 5

Opening hours: 9.00am - 5.00pm

Email: studentsupport.brisbane@federation.edu.au

The staff at the reception desk on Level 5 are here to help. They can assist you to find the right staff member to speak with and help with the following:

  • Administration support
  • General information, course and enrolment enquiries
  • Program planning
  • Fees and other payments
  • Special consideration – including general and deferred exams
  • Timetable clashes
  • Requests for leave from studies
  • Academic transcripts

Student Support Office

Location: Level 5

Opening hours: 9.00am-5.00pm

Email: studentsupport.brisbane@federation.edu.au

We are here to help you succeed in your studies at FedUni Brisbane and to provide you with information to assist you to settle in to your new community.

Drop in

We offer a drop-in service if you have a quick query (15 minutes) or you can chose to book a longer appointment.

Drop-in sessions are available on Mondays, Wednesdays and Fridays between 10.30am-12.30pm at the Student Support Office on Level 5.

Services

We can assist you with a range of services and help you to link with external support networks.

  • Academic progress and support service
  • Visa compliance
  • Overseas Student Health Cover (OSHC)
  • Legal services
  • Health and emergency
  • English language support
  • Equity and equal opportunity
  • Disability support
  • Complaints and appeals

Academic progress and support service

The Student Support Team will monitor your academic progress and ensure you are getting access to the right help at the right time during your course. If you feel you are struggling in any area or just want to check up on your overall progress please come and see us. We are committed to your success and are here to assist with a range of study strategies to ensure your achieve your academic goals. We will work collaborate with you, your lecturers and our study skills advisory service to make sure you have everything you need to succeed.

Visa compliance

We can assist you with queries related to your visa compliance under the ESOS Act.

Overseas Student Health Cover (OSHC)

The Australian Government’s Department of Health provides further information on Overseas Student Health Cover.

Legal services

Referral to appropriate legal services can be arranged.

Health and emergency services

Your Overseas Student Health Cover (OSHC) will assist you to meet the costs of any medical and hospital care that you may need while in Australia. OSHC will also pay limited benefits for pharmaceuticals and ambulance services.

Doctors

In Australia, the most likely first point of contact in matters of personal health would be with a general practitioner (GP). This is a generalist doctor. Some GP clinics offer a bulk billing service. Bulk billing means that if you hold OSHC you will not incur any out-of-pocket expenses. There are a wide range of doctors' clinics available throughout the city centre in Brisbane.

The closest bulk billing medical service is:

CBD Medical Clinic

Location: 10 minutes on foot from FedUni Brisbane campus

Ph: (07) 3733 2600

Visit CBD Medical Clinic website

World Wellness Group

Location: Approx. 25 minutes by bus

The clinic provides regular medical services as well as mental health services to international students with Overseas Student Health Cover (OSHC). Although this service is further afield than city-based GP services it offers an international student clinic service and is currently Brisbane’s only primary health care clinic specialising in healthcare for people from culturally diverse backgrounds. Importantly, it also offers bulk billing for mental health services.

Ph: 3333 2100

Visit World Wellness Group website

After hours services

If you are not feeling well during the night, on a weekend or public holiday you are able to access the Home Doctor after-hours service. If you hold OSHC with Allianz, Medibank Private or Bupa you will not be charged a fee for the doctor home visit.

Ph: 13 SICK (13 7425)

Visit Home Doctor website

Queensland Government health, emergency and after hours health contacts

Visit Queensland Government website

English language support services

A variety of English conversational opportunities are available through community groups and the Brisbane Student Hub. FedUni Brisbane also hosts a free conversational group run by volunteers on campus each Monday, Wednesday and Friday. For more information, please see your Student Support Officer.

Equity and equal opportunity

LGBTIQ services

Brisbane is a welcoming city and has a number of networks and support groups for lesbian, gay, bisexual, transgender and intersex (LGBTI) residents. Feel free to contact our Student Support Team for further information.

Visit Brisbane City Council website for information for LGBTIQ residents in Brisbane.

Respect. Now. Always

We want these to be the best years of your life, so if you or someone you know has experienced sexual assault or harassment, support and help are available.

I saw a girl getting seriously hassled. So I spoke to someone.

They kept making homophobic insults. So I got support.

He wouldn't leave me alone. So I got help.

I felt unsafe around him. So I got support.

Support and help in case of emergency

  • dial 000
Information - Responding to sexual assault

View FAQ - Responding to sexual assault flyer (pdf, 1.1mb)

Respect. Now. Always.

Posters
Business card

Disability support

Our Student Support Team works collaboratively with students with disabilities and academic staff to tailor service provision to their individual needs. A range of support services and reasonable adjustments are available. In the first instance, please make an appointment with your Student Support Officer.

Community-based services

Visit Queensland Government website for information on disability services across Brisbane.

Appeals and grievance process

Students have the right of appeal for final grades awarded, exclusion, plagiarism, cheating as well as other adverse decisions such as non-approval of special consideration applications or granting of credit. View the University Regulations.

The grounds for final grade appeals are very limited and will only be considered under the following criteria:

  • The course description failed to be explicit in the indication of the learning tasks the students are required to complete in a course;
  • The course description failed to be explicit in how students will be assessed and any other requirement of Academic Board; Failure by assessors to observe the assessment procedures set out in the course description; or failure to apply fairly and appropriately the criteria specified in the course description.
  • Failure by assessors to observe the assessment procedures set out in the course description; or
  • Failure to apply fairly and appropriately the criteria specified in the course description.

If a student feels s/he has justification an appeal form must be forwarded to the Dean of the Faculty/School via the appropriate Liaison Officer, stating the grounds of appeal and attaching any relevant evidence.

Where the student does not address the criteria the appeal will be dismissed.

Deadline for appeals
  • To Dean against final grade - within 10 working days from publication of results
  • To Appeals Committee - within 10 working days from receipt of letter from Dean
  • To Ombudsman - within 10 working days from receipt of outcome from Appeals Committee
Appeals against exclusion or suspension

Appeals hearings against exclusion or suspension may be made in person or by teleconference to the Executive Dean of the School. If the suspension is upheld, students may then appeal to the University’s Appeals Committee at university.appeals@federation.edu.au.

In the case of international students studying on-shore, if the student’s suspension is upheld, the Department of Immigration and Border Protection (DIBP) will be informed.

Deadlines for appeals against suspension
  • The Dean within 20 days from receipt of unsatisfactory/exclusion letter
  • Appeals Committee within 10 working days from receipt of letter from the Executive Dean
  • Ombudsman within 10 working days from receipt of outcome from Appeals Committee.

Appeals against findings of plagiarism may also be made, within the following time frames:

  • To the Dean within 7 working days of notification of forfeiture of credit
  • To the Appeals Committee within 10 working days of receipt of notification from the School Dean
  • To the Ombudsman within 10 working days of notification from Appeals Committee.

In the case of a third offence of plagiarism the matter will be referred to the Student Discipline Committee.

In the case of cheating allegations the Executive Dean will make an appointment with the student for a hearing. In case of an adverse outcome, the matter will be referred to the Student Discipline Committee.

Students appealing to the Ombudsman should notify the CUP Compliance Officer of this intention, the case number and the outcome to cup@federation.edu.au

Students with a grievance should attempt to resolve it with the Partner Academic Coordinator in the first instance. If local resolution is not possible students may complete a Grievance Lodgement form and send it to the University Grievance Officer to request a formal investigation.

FedUni Policies and Procedures