A-Z important info

Accessing units and rooms Emergency short term accommodationPayment plans
Accounts Facebook Public transport
Airport Pick-UpFax/photocopying Quiet units
Alcohol Fridges and food lockers Res programs
BBQs Halls and residences Residential Life team
Bicycles Harassment Retail services
Bullying Health and fitness Room condition reports
Candles and incense Health and wellbeing Rubbish/recycling
Change of Licence AgreementInsuranceScholarships
Cleanliness on Res InternetSecurity - personal and unit
Code of conductLaundriesShort term accommodation
Common areas/student lounges Licence agreementSmoking
Computers Mail Student support and services
CookingMaintenanceSwipe cards and keys
Damage and messMeals Telephones (all residences)
Dishes Meal RebateVacation break reservations
Drugs/illegal substances NoiseVacating your room
Early arrivalsParking Permits Vending machines
Electrical equipment ParkingVisitors and guests  
Emergencies

A


Accessing units and rooms by FedUni Living staff

University staff, authorised by FedUni Living, may enter units and/or rooms for the purpose of inspection, repair, alterations, maintenance, removal of furniture and cleaning at reasonable times. Every effort will be made to respect and protect the privacy of residents. In the event of a resident's room needing to be entered there will usually be two staff present (with the exception of studio and ensuite cleaning). Staff will knock loudly on the door to ascertain whether the room is occupied.

For security, all staff authorised by FedUni Living will lock bedroom doors on departure regardless of whether or not the door was locked or unlocked.

Accounts

The best way to pay your accounts is via the Campus Life Portal accounts tab. You can also pay via bpay using the details on the bottom of your invoice. You do not have to wait for your invoice to make a payment.

Please contact the Finance Officer at the FedUni Living office or email finance.campuslife@federation.edu.au if you have any account queries or you are having difficulty meeting your fee instalments. Please be aware that if your account is not up to date, you may not be able to access your academic results. If your situation is becoming difficult for whatever reason, please come and speak to us. If left too late, your debts can add up and can cause further concerns in the future with credit applications. Payment plan requests can be made through the Campus Life Portal.

Airport Pick-Up

Free airport only pick-up is available to new international students.

The FedUni airport pick-up and settlement services offers;

  • Pick-up from Melbourne International Airport and transport to Ballarat/Gippsland FedUni Campus
  • 2 nights free accommodation with FedUni Living (subject to availability and cannot be used with any other free accommodation offer)
  • Settlement service including local tour and information

For this service you must complete an airport pick-up request through the Campus Life Portal. This request must reach the FedUni Living office no later than 5 working days (Monday - Friday) prior to your date of arrival. You will receive a confirmation email of your transport request with the appropriate details.

Alcohol

We aim to promote a well-balanced living-learning environment on Res. This includes provision of a healthy social environment as well. We strongly advocate that alcohol is consumed in a responsible manner by all residents. The consumption of alcohol in all Residences must always comply with the Victorian State Liquor Licensing Laws, and also with any FedUni Policies on Alcohol and Other Drugs.

Please be mindful of our Code of Conduct regarding alcohol and its misuse. Any activity that promotes or encourages excessive or accelerated consumption of alcohol, group drinks (punch etc.) and drinking games are prohibited. The need for responsible drinking within our community recognises that we all need to ensure everyone enjoys the events and their home safely without impacting on others.

NOTE: residents should realise that local laws prohibits alcohol being consumed in public places. Police will issue a $200 on the spot fine.

NOTE: alcohol on university grounds is not permitted by University policy. Taking alcohol to buses or other areas of the University outside residence is not permitted and can result in disciplinary action through the residential code of conduct as well as the University's disciplinary process and statutes.

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B


BBQs

Ballarat: BBQs are provided for unit and social functions and are located at the LLC, in the BG Quad and also in the PLS Quad. There are also communal BBQs at Jemacra Place, Elsworth St, Camp St and Victoria St. Please be considerate of others by ensuring that the BBQs and surrounding area are left clean after use. Please contact the FedUni Living office if the gas gets low or if you need a BBQ. We have some portable BBQs for events

Gippsland: Electric BBQs are provided for unit and social functions and are located at the South Rec and West Rec areas at the Gippsland Campus, free of charge. Please be considerate of others by ensuring that the BBQs and surrounding area are left clean after use. We have some portable BBQs for events. Please contact the FedUni Living office if the gas gets low or if you need an additional BBQ.

Bicycles

Bicycles are preferred to be stored outside units at all times in places where they do not present a danger to the safety of residents, do not hinder access to emergency equipment or evacuation of the building, and do not stain carpets or damage the buildings. Bikes should be stored in provided bike stands or in residents' room, not in hallways, landings or under stairs.

Bullying

Bullying is totally unacceptable at the Federation University Australia and will be dealt with swiftly within residence. All students, staff members and other members of the University are expected to treat each other with respect. Bullying leads to individual distress, physical and psychological harm so we encourage early reporting of any concerns with bullying.

The University defines bullying as a form of persecution with these key features:

  • Directed towards a specific person or persons
  • Unreasonable behaviour which causes harm to another person's body, feelings, property or reputation
  • Distress for the recipient
  • Repetition of the harmful actions
  • A power imbalance
  • Inability of the target to easily leave or avoid the situation

If you are ever feeling like you are being bullied or are unsure, please discuss this directly with your RA or the Residential Life staff immediately. You do not have to put up with this.

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C


Candles and incense

Fires within large accommodation facilities are a major concern and a serious hazard. To maintain a safe living/learning environment, the use of candles, incense, oil burners, sparklers etc. are not permitted in any area of the Residences (i.e. if it burns, don't use it please!).

Change of Licence Agreement

To apply for a change of room or termination of your contract, please go to the Campus Life Portal.

Cleanliness on Res

The house attendants will do their best to service kitchens and common areas to a high standard regularly but ultimately it's up to the residents to keep these areas in a tidy state on a day to day basis. If the house attendants deem the area to be excessively dirty or untidy they may refuse to clean the space until residents have tidied up themselves.

Due to health and safety requirements all common area surfaces must be kept clear to facilitate cleaning. Any items found in these areas will be moved aside by house attendants. Cleaning chemicals are used in these areas and if spilt could also damage your belongings. Throughout the year residents are responsible to keep their room in a hygienic, reasonable state, vacuum cleaners are available in all units so make use of them and vacuum your room regularly. Living in close proximity with each other also requires special attention to personal hygiene as a courtesy to others.

Code of Conduct

FedUni Living adopts a common sense approach to living within our residential community and as you would expect, there are requirements that you have signed on to as a resident that we ask you to adhere to. As a member of our residential community, the Residence Code of Conduct (or any of Federation University Australia statutes, regulations etc) is here to protect and support us, to ensure that we live together safely and harmoniously.

Common areas/student lounges

Ballarat: The Living Learning Centre (LLC) is open to all residents and provides space for socialising, studying, and meeting. With comfy chairs, a pool table, table tennis table, TV, DVD player and Austar all available for your entertainment. There is also a computer lab and a number of multi-purpose /meeting room for all residents to use. The LLC can be accessed with your swipe cards during available times, and can be booked for specific events or use via the RST.

Gippsland:

  • Gippsland Residential outdoor basketball/tennis courts - An outdoor basketball/tennis court is available to all Gippsland Residents via access cards. The courts are lit and accessible until 10pm each night.
  • West and South Recreation Halls - The Recreation Halls are available for resident use 24/7 (unless booked – check with the office). These facilities can be accessed 24/7 via access cards issued to all residents. The rec halls have a table tennis table, pool table and TV, DVD player, pay TV and wireless access.
  • West House 37 - West House 37 is another shared resident space which is available for residents for individual or group studies. It has AV facilities and can be booked out by RST and residents. It is a dry space.

Computers

Computers are available for resident use through the campus computer labs, the FedUni Living Learning Centre (LLC) in Ballarat or West House 37 in Gippsland. Please make yourself aware of all University expectations with regards to appropriate use and content. Once you have your student number, you will be able to use your Uni email. Please direct any queries through to the ITS Service Desk if you are having difficulties with university services.

Cooking

Due to health and safety issues, residents are not permitted to cook in their rooms. This applies to toasters, kettles, hot water jugs, rice cookers and all other cooking appliances. FedUni Living provides an extensive range of appliances and utensils for the purpose of preparing and cooking meals within the unit kitchens so please use these. Obviously if you're in a studio apartment, your kitchenette facilities in your room are to be used for that purpose.

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D


Damage and mess on Res

At the start of the year, please fill in your room condition report online. This is to protect you! Be as detailed as you can and provide clear descriptions of any marks, stains or damage throughout your room. If any of the items listed in your room inventory report are damaged during the year, please report this to the FedUni Living Office as soon as possible. Costs for replacement/repair resulting from damage caused through wilful or careless activities will be charged to the account of the individual(s) responsible. If a guest causes the damage, the charges will be added to the account of the resident responsible for the guest. In most cases, there will be an administration fee added. Please ensure any guests are aware of this, and remember it's your unit too. If unsure, you don't have to let people in. Ask visitors to wait outside while you get their friend to come to them. The units wellbeing is the responsibility of all its occupants.

Treat Res like your home. Don't climb in and out of windows – the doors are much easier to use. If you leave your doors ajar or tamper with your locks you may end up having expensive things damaged or stolen. If you don't make a mess, then you and your friends won't have to clean it up.

NOTE: Where damage has occurred in a unit, and no individual takes responsibility, the cost of repairs will be charged across each resident in that unit.

Dishes

Residents are expected to wash, dry and put away all dishes straight after use. House Attendants and operations staff members are not responsible for washing dishes and may remove dirty dishes that are deemed to be a health and safety hazard and dispose of them. If everyone does their bit, then everyone is happy. If students are lagging behind, see your RA and we can do something about it! Remember, some students may have never done dishes before in their life, and making the adjustment can be tough, so a gentle reminder to do the dishes should be all that is required. If you use them, you clean them! Each resident is provided with a tea towel at the beginning of their stay.

Drugs/illegal substances

Drugs/illegal substances are not to be used anywhere on University premises. If anyone is caught using these or having these in their possession the matter will be referred to Victoria Police. In addition, disciplinary action will also be taken by FedUni Living and this typically results in immediate eviction. If you suspect drug use on residence, please contact Residential Life staff immediately.

Those people associated with and condoning such behaviour are treated the same as those using. There is a zero tolerance on residence. Please make the right choice if offered illegal substances, Say No!

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E


Electrical equipment (Conditions of Licence Clause 21)

Any electrical equipment supplied by FedUni Living that is faulty or damaged must be reported to the office immediately. Faulty items will be replaced or repaired as soon as possible.

Personal electrical items brought into residence must be tagged and tested to meet the Victorian Electrical Standards as soon as possible after moving onto Res.

Ballarat: FedUni Living hold Testing and Tagging Sessions at various times during the year (usually week one of classes). These will be advertised in your residence. Please ensure that your items are tested prior to arrival.

Emergencies

Ballarat:

  • After hours dial 5327 6018 for the Duty RA or Duty Manager
  • During office hours dial 5327 9480 for the FedUni Living office
  • Emergency services dial triple zero, 000 for Fire, Police, Ambulance

Note, for most issues, please dial the Duty RA who can best direct your call. If you need fire, ambulance or police, please dial the Duty RA immediately after so as to alert them of your call to emergency services.

If the resident support number is not working (power out perhaps?) you can dial the numbers directly;

  • Duty RA 0409 806 107
  • Duty Manager 0407 869 282

Gippsland:

  • 24 hour support number 5122 8600 (and select 3 for emergency)
  • During office hours dial 5122 6236 for the FedUni Living office
  • Emergency services dial triple zero, 000 for fire, police or ambulance

Note, for most issues, please dial Security who can best direct your call. If contact fire, ambulance or police, please dial Security immediately after to alert them of your call to emergency services and they will also direct emergency services to your location.

If the resident support number is not working (power out perhaps?) you can dial the numbers directly from a mobile phone;

  • Security (general) 5122 6662
  • Duty Manager 0437 403 133
  • Security (emergency) 5122 6999
Evacuations

Procedures and instructions for evacuations are displayed within your residence. Please ensure you familiarise yourself with these instructions as you will be required any time an alarm is activated.

During days of Code Red Fire Danger (Catastrophic), the University will close down affected campuses. During these days, FedUni Living may be required to change programs, meal arrangements, and other services may be restricted. Specific notices will go up in your residence during these days with regard to potential evacuation procedures. In an attempt to minimise the risks during Catastrophic Fire Danger Days, we would encourage residents to return home if possible and return to residence after the catastrophic warning has been lifted.

Fire safety equipment

To ensure our compliance with occupational health and safety requirements, there are dry chemical and water fire extinguishers and fire blankets in all buildings and floors in residence, which are checked on a six monthly basis. It is essential for the safety of all residents and staff that the fire equipment is treated with respect. Harsh penalties apply to those who abuse or misuse the equipment. If for any reason you suspect the equipment to be faulty or discharged, please contact FedUni Living immediately.

Emergency short-term accommodation

FedUni Living can provide emergency short term accommodation to meet the needs of parents and guardians when their son or daughter has become ill or injured and would benefit from parental support. Speak to FedUni Living for the cost per night or to make a booking.

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F


Facebook

Like us on Facebook to ensure you keep connected.

You may be invited to join other Facebook groups for your unit/hall/programs/activities. Be sure you join and get involved.

Photocopying

You are able to use the photocopiers around the Uni in the labs or come to the FedUni Living office for assistance.

Fridges and food lockers

There is a shared fridge in the kitchen of each unit. Please label your food where possible. Keep in mind this is a shared facility and ensure that you remove old food and clean up spills etc. Personal bar fridges are allowed in residents' rooms but must ideally be less than 5 years old and must be placed on a carpet mat to avoid carpet staining. Please note that these should also be tagged and tested.

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H


Halls and residences

Ballarat: FedUni Living Residences are located on and off campus in Ballarat, for full details on the various options, please visit the FedUni Living website.

Gippsland: FedUni Living residences are located on the Federation University, Gippsland Campus, for full details on the various options, please visit FedUni Living website.

Harassment

Harassment of any form is unacceptable. Any such behaviour is subject to the University's policy on Equal Opportunity and Valuing Diversity available on the University's Web page http://policy.federation.edu.au/corporate_governance/equity/equal_opportunity/ch02.php. If you are concerned about how you or others are being treated, talk with your RA or Res Life staff about the situation. This can be done confidentially and at your discretion.

Respect Now Always Support Line 1800 572 224 operating 24 hours, 7 days until 30 November 2017 to provide support to students in need.

Health and fitness

Ballarat: FedUni Living residents have access to UniSports - the on campus fitness centre at Mt Helen Campus. UniSports offers sports facilities including a gymnasium, swimming pool, tennis, basketball and squash courts and ovals. For information go to the UniSports website at federation.edu.au/unisports or contact UniSports on 5327 9695.

The University and the surrounding region has a range of sports clubs and facilities, so ask your RA for information about local clubs or call into the FedUni Living Office.

Gippsland: Located adjacent to West Residences, Latrobe Leisure Centre is the perfect venue to accommodate all of your health and fitness needs. The centre accommodates a variety of different leisure needs including: pool, sauna, gym, fitness classes, squash and stadium sports.

FedUni Living also has some sporting equipment that can be borrowed from the West Recreation Hall, by contacting your RST.

The Uni and the surrounding region has a range of sports clubs and facilities, so ask your RA for information about local clubs or call in to the FedUni Living office.

Health and wellbeing

Ambulance

It is in your best interest to have a Victorian Ambulance subscription. You can join by calling 1800 648 484, or online at ambulance.vic.com.au.

To call an ambulance from the unit phone, simply dial 000 or the number on the back of your swipe card. Any students who suffer an accident or illness while living on Residence may have an ambulance called on their behalf if deemed necessary by any member of the FedUni Living team. Any time an ambulance is called, please alert the Duty Manager also (Gippsland: security also).

Disabilities/special needs

If you have any special requirements, you should contact the University Disability Liaison Unit on 5327 9757 or visit Disability support page. Please make your needs known to your RA or the Res Life staff to ensure your needs are being met.

First aid

All RAs and many FedUni Living staff are trained in first aid. Every RA has a first aid kit and every residence has a bodily fluids spills kit. Any first aid administered should be reported to an RA as soon as soon as possible. Please do not misuse these as they are here for your safety.

Gippsland: All injuries must be reported on an injury report card.

Hospital phone numbers

Ballarat:

  • Ballarat Base Hospital (Public)
    Call 5320 4275 for the emergency department, or 5320 4000 for General enquiries
    www.bhs.org.au
  • St John of God Hospital (Private)
    Call 5320 2126 for the emergency department or 5320 2111 for general enquiries
    www.sjog.org.au/ballarat

Gippsland: Churchill Community Health Centre and Hazelwood Health Centre provides a full range of medical services and is a short walk away.

You will need your Medicare card (domestic students) or health cover details (international student).

The Latrobe Regional Hospital is located between Morwell and Traralgon on the Princess Highway and can be contacted by dialling (03) 5173 8000 or emergencies can be arranged by Security by calling 51226999 from any residential phone.

In an emergency, an ambulance will be called for the resident.

The Campus Nurse located in Health and Wellbeing HUB, Building 3N, opposite the student lounge.

Appointments with the nurse and inquiries can be made on phone ext. 26425 or 51226425.

The FedUni Health Centre (doctors, counsellors and general health)

Don't suffer in silence! If you are unwell, call your RA for help – they can assist you with contacting the Doctor. To protect the others in your unit, all residents are required to inform their RA immediately of any infectious disease with which they have been in close contact. If you are seriously ill, it is essential that you contact your course / school regarding your academic situation.

Ballarat: The University provides a confidential health service, located at the Mt Helen Campus. Consultations are bulk billed and are available by appointment to all students and staff. We do advise that staff also have/retain their own doctor outside the University as hours and availability are limited.

Contact the doctors, on 5327 9477 or find out more at federation.edu.au (including contact details for local health providers).

Gippsland: The Campus Nurse located in Building 3N, opposite the student lounge. Appointments with the nurse and inquiries can be made on phone ext. 26425 or 51226425.

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I


Insurance

As you make the transition from home to Uni, and beyond, you will need to take responsibility for your belongings. FedUni Living does not assume liability for loss or damage to personal property by fire, theft, water damage or any other means except to the extent of the law. Insurance of your personal items is strongly recommended. It is important to report any theft or damage that may have taken place in your room to your RA and report it to the police immediately.

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Internet - Get connected

Ballarat: Free internet on Residence! We know you are keen to get online ASAP and your RA will be able to assist with connecting to wireless and in room connectivity (depending on your location). You should take some time read the 'Use of Computing and Communication Facilities Policy' and 'Reasonable Internet Use Guidelines' to ensure you are aware of all the internet requirements here on campus.

Gippsland: There are two main networks for residents:

  • The University provides network (in University computer labs): You will have access to the University network through campus computer labs. Usage and printing costs are charged automatically via your account "log-in". There may be download limits and this depends on the course quota set by your School. Please make yourself aware of all University expectations with regards to appropriate use and content. Once you have your student number, you will be able to use your Uni email. Please direct any queries through to ITS Service Desk. If you are having difficulties with university services, visit Information Technology Services (ITS) website or call 5327 9999.
  • Gippsland Residential internet: Internet services at the Gippsland Campus is extended to residences through wired services in each bedroom. There are wireless access points in all Residences as well as shared recreational locations as well as West Recreation Hall, South Recreation Hall and West House 37.

L


Laundries

Laundry facilities are provided in all residences. Please do not use the laundry facilities after 10.30 pm and prior to 7.30 am. Don't forget that other residents need to use these facilities as well so please collect your washing when it is finished. If there are any problems with machines or dryers please log an urgent online maintenance report.

Ballarat: In Bella Guerin and Peter Lalor North, laundries are located in your bathrooms. In all other residences there are separate laundries.

Gippsland: At Gippsland Residence the West, South and North units have laundries in their house, Halls of Residences students share a laundry and each Halls student has swipe card access for this.

Licence Agreement

You should read the Licence Agreement carefully before entering into it as it is a legally binding document which sets out your rights and obligations as a resident. If you do not understand any part of this document you should seek independent advice.

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M


Mail

Ballarat:

  • Mt Helen - Mail can be collected daily from the FedUni Living Office. Parcels and Express Post articles are kept in the office and you will be contacted requesting you to collect the item. Students must produce their own student ID card to collect such items.
    For your mail to reach you as quickly as possible here is an example of your address:
    • [Resident's Name]
      (Hall/Unit/Room)
      FedUni Living
      PO Box 575
      Ballarat     Vic     3353
  • Jemacra Place - For Jemacra residents, you may like to have your mail sent directly to your house. Just remember to check the mail box from time to time!
  • Camp St
    • [Resident's Name]
      Federation University Australia
      Arts Academy - FedUni Living
      PO Box 663
      Ballarat VIC 3353
  • Elsworth St
    • [Resident's Name]
      1 Elsworth St
      Golden Point 3350
  • Victoria St
    [Resident's Name]
    128-130 Victoria St
    Ballarat East 3350

Gippsland: Please ensure mail is addressed as per below example.

Full name
Room (eg. WH01-01)
FedUni Living
Gippsland Campus
PO Box 3191
Gippsland Mail Centre
Vic 3841

Maintenance

Emergency maintenance

Emergency maintenance includes anything that may be a safety risk, may cause a safety risk, or is just really important! Examples are essential services like power, water and heating, leaks and plumbing issues such as storm damage or flooding from burst water pipes, broken windows, smelling gas or smoke etc. For all essential items like these, contact the FedUni Living office immediately or the Duty RA/Security if after hours.

Ballarat:

  • During office hours Contact FedUni Living 5327 9480
  • Outside office hours Contact the Duty RA on 5327 6018

Gippsland:

  • During office hours Contact FedUni Living 5122 6236
  • Outside office hours Contact Security on 5122 6662 or afterhours support number 5122 8600
Regular maintenance

From a broken window to a new light globe, most residents will no doubt need to log a maintenance request. In most cases this involves the completion of An Online Maintenance Request. Follow these steps:

  • Log in to the Campus Life Portal via the FedUni Living website
  • "Log in" with your Username (student ID) and Password.
  • Click on "Maintenance Tab"
  • Fill out all relevant details on the form. Please provide as much information as possible, including your email address.
  • Click on "Submit Your Request" when you have completed the report.
  • You will be able to see any status updates for your request in this tab.

For urgent maintenance after hours, weekends and holidays please speak directly to the Duty RA (phone 5327 6018).

By completing a Maintenance Request a resident is agreeing to maintenance and/or operations staff to enter their unit/room to follow up the request. If a resident's room/unit has to be entered by contractors or staff, they should be wearing identification in the form of a university staff or contractor badge. Residents should ask contractors or staff to produce identification before they enter the room if none are displayed. If staff or contractors are unable to produce identification, residents may refuse to let them enter.

If you notice any maintenance issues around res then report it straight away. We aim to address minor maintenance issues (such as blown light bulbs) within one working day. Larger issues sometimes take time, so the quicker you let us know about them the faster they get taken care of. Don't assume someone else has done it, and it won't matter if it is reported more than once.

Meals

Ballarat: For those residents in Peter Lalor, evening meals are provided in the Dining Room (located in the Albert Coates Complex) from 5.30pm to 7pm, Monday to Thursday during semester.

Please refer to your FedUni Living wall calendar arrangements during special event dinners.

At specially programmed meals during the year residents are expected to be dressed in a more formal manner and whilst alcohol can be consumed when the bar service is operating, arriving at dinner with alcohol, or under the influence of alcohol, is not acceptable.

Residents are encouraged to liaise with the kitchen staff and the Res Food Team to discuss and implement menus for each term. Special 'Res Tea Theme Nights' are also organised by Res Food at regular intervals. Suggestions for these nights are invited from residents, so get involved! See your RA or come along to the Res Programs night to get involved.

Please be aware of the following:

  • It is expected that Residents behave respectfully in the Dining Room at all times
  • Your Res ID (Meals) must be presented. No card = No meal
  • Minimum dress requirements apply
  • Residents are not permitted in the Dining Areas with bare feet
  • Serving implements must be used at the vegetable and salad bars;
  • Use only glasses provided for your drinks (no Outsiders)
  • All used glassware, crockery and cutlery is to be taken to the designated area and stacked appropriately.
  • With the exclusion of pre- arranged Take Away Meals, no food or drink is to leave the Dining Room without permission of the staff on duty.

Late meals or take-away meals

Students may be able to organise late meals or takeaway meals if:

  • They are unwell and cannot attend the dining room
  • Have lectures
  • Have sports training or similar ongoing commitments

For occasional late meals or take away meals, residents should notify staff at the Hub and enter their requirements in the "Variations to Meal Arrangements" book which is located behind the counter at the Hub, before 2pm on the day the variation is required.

For ongoing late meals, special dietary requirements or take away meals please email feduniliving@federation.edu.au.

Meal rebates

Residents may be eligible for a rebate to the value of 50% of the cost of the meals they cannot attend for the following:

  • When activities programmed as part of the resident's University course prevent the resident from attending the Dining Room Albert between 5.30pm and 7.00pm on any day that evening meals are provided;
  • Due to illness or injury the resident is absent from Residence. You must notify FedUni Living as soon as possible, and provide a medical certificate justifying the absence.

Please submit a request through the Campus Life Portal, this request must be submitted prior to the rebate dates. The meal charges rebates will appear on your Residential Account Statement.

Casual meals

Any resident of FedUni Living may wish to purchase a casual meal voucher and enjoy dinner in Albert Coates Dining Room. Please visit the FedUni Store Mt Helen during opening hours.

Meal Rebate

To apply for a meal rebate, please go to the Campus Life Portal. Meal rebates provide 50% back on meals that have been missed due to placement, lectures, etc.

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N


Noise

One of the most annoying things to block out when you are trying to study or sleep is noise! What is regarded as excessive or unreasonable will vary from one person to another and complaints will be assessed by the RST but if someone thinks it's too loud, then it's too loud at any time! If someone needs to ask you to keep the noise down, it's too loud, but if after 10.30 pm, it is expected that noise is reduced to a minimum to ensure that those students who wish to sleep or study can do so without disturbance. There is a low tolerance in residence for people who don't respect the community (See the code of conduct also). If people are being loud and you need quiet, ask people politely first, and they will normally help out. Suggest they go out, go outside, go to another area. You can also call the Duty RA for assistance. The overriding priority is always for quiet, regardless of time, day etc.

Ballarat: If between 10 and 4am, you can call security (anonymously if needed) for them to come and assist with the situation.

Gippsland: Campus Security is available 24/7 and there is an additional designated Residential Security Officer available to help you from 8pm-4am, 7 days.

NOTE: Do not suffer in silence. If this behaviour persists, come and speak to the res life team at the office.

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P


Parking permits

Mt Helen (Peter Lalor and Bella Guerin) and Camp Street residents, please note, parking permits are required to park in the zone 4 residential carparks. Follow the links to the Campus Life Portal to purchase your parking permit. Following payment, permits are available for collection from the FedUni Living office.

Whilst the Federation University Australia will take care to assist with the safety of vehicles and their contents, no responsibility will be borne by the University should theft or damage occur. If there is an incident such as a theft or an accident, please forward details to the FedUni Living team as well as appropriate authorities.

Parking

Ballarat:
  • Mt Helen residences - Peter Lalor Hall and Bella Guerin Hall
    • Car parks are for the use of permit holders only. Parking permit holders' rights to their parking spaces are to be respected at all times. Short term and overnight guests may use the spaces reserved for visitors or the other University car parks. Refer to parking permits section above.
  • City residences
    • Camp Street Residences: Registered vehicles may be parked permanently in their allocated marked parking bays under the North building. Parking is only for permit holders. Refer to parking permits section above.
    • Elsworth Street: Vehicles may be parked permanently in the under-cover car park. No permit required.
    • Jemacra Place: Vehicles may be parked permanently at each Residence. Note that parking is only allowed on one side of the street in Jemacra Place. No permit required. Jemacra place is patrolled by City of Ballarat parking officials so if you are parked illegally you can be fined by council.
    • Victoria Street: Vehicles may be parked permanently in the car park behind the house or in the service lane at the front. No permit is required.

Gippsland:

Do not park on grassed areas or pathways.

There are ample parking zones for residents to use but there are no guaranteed places nor is there guaranteed security.

Security Officers patrol the grounds and lighting is installed in the car parks but in all other respects you take the same risks parking at Gippsland Residences as you do in any street or public car park.

Always lock your car and do not leave valuable items visible in the car.

Additionally, please avoid unnecessary revving of engines and sounding horns, especially at night.

Gippsland Residential is not liable for any damage and/or theft to either the vehicle or property within the vehicle whilst the vehicle is parked in any of the residential car parks. FedUni Living encourages you to review your vehicle insurance during your stay at Gippsland Residences.

Payment Plans

If you’re having difficulties keeping up with the monthly fee schedule, please go to the Campus Life Portal to submit a request for an extension.

Public transport

Ballarat: The Mt Helen Campus is located on the Buninyong bus route (Route 10). The bus stop is located at the front of the University at the flagpoles.

Bus timetables are available here.

From Victoria St, take bus number 7 (Brown Hill) to the city centre, and then bus number 10 (Buninyong) to the University from there. Your ticket is valid for two full hours after you purchase it (i.e. buy at 9.15am and it is valid until 12noon). Ballarat buses are now using the "Myki" smart card ticketing system.

Gippsland: The Gippsland bus stop is adjacent to building 5N and the outdoor synthetic pitch off Northways Road. Buses connect students to Churchill Township, Morwell (including the Morwell training station) and Traralgon.

For more info please visit www.vline.com.au and www.metlinkmelbourne.com.au/timetables/

Please note, passengers exiting the Morwell train station will need to cross over to the Commercial Road Bus Terminal (opposite Harvey Norman) to board the bus service to Churchill.

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Quiet units

Quiet units are just that, quiet. Residents have asked for these as they are focussed on their studies and would like to live alcohol-free. Quiet time is from 9pm through to 9am and alcohol is not allowed within the unit at any time.

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Res programs

Res programs includes different groups that plan, develop and execute various programs, activities and events for the residents, like Res Ball, Res Footy, Res Magazine etc. These groups comprise of interested residents from all Halls and Residences. These groups in 2015 will include, but not be limited to, Res Events, Res Trips, Res Sports, Res Mag.

Res Programs have the following core aims:

Social

Residents meeting each other in a setting outside the normal residential or class environment.

Academic

Where residents are either proving what they know or are learning.

Cultural

Experiencing other cultures or facets of Australian culture, i.e. arts, music etc.

Sporting

Competing against each other in small or large groups or individually or just getting out and exercising

Community

Contributing to the local community, outside the University, through fundraising or community service.

Activities are diverse and aim to meet all resident interests, including anything from Trekking the Kokoda track to skiing in the high country to a relaxing day at the beach or a movie night on res. If you would like to get involved, speak to your RA or email Liana Finlayson at l.finlayson@federation.edu.au. Get involved and help make Res the amazing place people love to live in!

Residential Life team

The Res Life team are here to assist with pretty much anything on residence and comprises of Manager Residential Life, Residential Support Officer, Residential Advisor After Hours and the Residential Life Administration Officer. Speak to any of the Res Life team about any residential concerns as they make their way through the different residential areas or come and speak with them at the FedUni Living office. Residential Advisors (RAs) and Residential Mentors (RMs) are all available to assist with your concerns as they arise or you can contact us at the office and there is phone support 24/7 through the after hours support number 5327 6018 (Ballarat), 5122 8600 (Gippsland).

What do we do?

Alongside all FedUni Living staff, we are responsible for the well-being of all students on Res! We try to make sure you have a safe and fantastic time on Res which includes providing activities, programs, community projects etc. We also deal with any antisocial issues that may arise and are the ones to talk to if you are having concerns at a personal level. So take advantage of the opportunities, resources and activities available and try to get as much (or as little!) out of your time with us as you can. We are your substitute mum or dad at times while you're here, so if there is something bugging you, you're sad, excited, tired, hungry, happy or annoyed, we provide an outlet, advice and hopefully solutions for you.

Remember, you are here to study and at all times, so 'Res' is a place that should be conducive to study. If you are finding it difficult at any time, please speak up! Speak to your RA or Res Life staff directly at the office, as most of the time we can remedy the situation or at least improve it!

A major part of the Residential support team is to convey information about all manner of things that may be useful or vital to the residents. Unit meetings are planned for every fortnight and this is your opportunity to find out what is coming up, get the low down on all the important announcements as well as have your say. It is expected that all residents will attend unit meetings. If you cannot attend, it is your responsibility to find out the information that was discussed. Ask your RA.

We are here for you, come and see us when you need to!

Retail services

All the residences have retail services nearby, just ask your RA; it's a great excuse for introducing yourself! Our on-campus facilities include;

Ballarat: The Hub is open Monday-Friday and serves hot and cold meals and snacks, sandwiches, salads, chocolates, chips, cold and hot drinks etc. A range of Halal, vegetarian and healthy options is available. Please convey any special requests to the Hub staff. On-campus at Mt Helen.

The Hub

Ballarat: The FedUni Store has a range of hot and cold drinks sandwiches, bakery items, grocery lines and University merchandise (including hoodies). There is also a range of items you may require when utilising your gym/swim membership.

Gippsland: The FedUni store has a range of books, merchandise and other retail items.

For further information, please visit federation.edu.au/fedunistore

FedUni Store logo

Ballarat: Ruby's offers a contemporary menu, with a range of options to suite all tastes. For bookings or to pre order - Ruby's can be contacted via phone 5327 9299 and by email rubys.mthelen@federation.edu.au.

Ruby's Cafe Logo

Ballarat: Enjoy the member-only benefits and discounts of a Campus Life Rewards membership. Take advantage of special offers, instant rewards, exclusive events, promotions and competitions. Save every time you shop!

You will find your Campus Life Rewards membership number and barcode on the reverse side of your FedUni Living swipey. Scan your barcode when making a purchase at the Hub, FedUni Store or Ruby's to take advantage of member-only benefits and earn points every time you shop.

Campus Life Rewards

There is also a bookshop and hairdresser on the 1st floor of the Albert Coates Complex, Mt Helen.

Room condition reports

FedUni Living uses your condition report as a reference for planning scheduled maintenance and to determine what damage is pre-existing and what repair costs should be passed directly on to FedUni Halls of Residence occupants. The Room condition and Inventory report tab is activated around one week after residents check in. You must complete your verification of this report within 48 hours of it become available. An email is sent to notify when this is done.

It is important to understand that you are responsible and may be charged for all damage that is not listed on your room condition report. Because of this it is very important to take the time to accurately fill in your report.

  • Visit FedUni Living website
  • Click on "Campus Life Portal" and login with your portal user name and password. Please confirm these details with the FedUni Living office if you have any trouble logging in. Click on "Room Condition & Inventory Report" – Please ensure that your browser is set to allow pop ups.
  • Make your way through the inventory items, check the tenant agrees box where applicable and comment in the notes section if you do not agree on the listed condition.
  • Check that you agree to the condition of the items as per your comments.
  • Click "Submit" to finalise your report.
  • A member of FedUni Living will visit your room after you submit your report and verify any discrepancies listed (if applicable).

Please be specific on what damage is listed (eg- do not write "marks on wall"; instead write "three paint chips on wall to the left of the east window"). Non-specific descriptions of room damage will not be accepted. We strongly recommend printing or saving a copy of the final report for your own records.

Your condition report must be submitted within 48 hours of your arrival. Late submissions will not be accepted. If you don't submit your report you will be liable for all of the damage in your room.

Mattresses

All mattresses must be covered at all times by the mattress protector supplied. This mattress protector is yours to keep, so please wash it regularly.

Rubbish/recycling

Each unit/block/residence is responsible for any litter that may be visible around their area and will be asked to collect it if necessary. There are numerous bins for both general rubbish and recycling available around the residences, please use them. Please don't mix general rubbish and recyclable waste because the recycling is rejected if there is general rubbish in it. There is a roster system as a back-up to ensure these services are well maintained.

Gippsland: A co-mingled recycling program implemented. Each house has an A-Z guide rubbish and recycling on their refrigerator. Please think twice before you throw any recyclable items in the garbage. Each house is supplied with a recycling tub to be emptied by house members regularly. Recycling bins can be wheeled to the unit, but please ensure you return them to the stations immediately for use by other residents.

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Scholarships

KickStart is FedUni's online registration tool to apply for scholarships, bursaries and grants. Once you have enrolled at a FedUni campus you can complete the KickStart registration (and any additional information where requested) to be considered for the many scholarships, bursaries and grants on offer through faculties, FedUni wide awards and in partnership with government, community and industry sectors.

Security - personal and unit

To ensure all residents' safety be mindful to keep windows and doors closed when you are out. Please ensure you are not putting yourself at risk when leaving or returning to res (particularly at night or if intoxicated). For example have your swipe card available and try to stick to the main paths, lit areas and have taxis drop you off in well-lit areas.

Please don't tamper with locks or chock unit and/or room doors open. This compromises all residents' personal safety and unit security. Please ensure a safe and supportive environment for all residents is maintained here at FedUni Living and we encourage all residents to be proactive in this regard. Please report any faulty alarms, doors or locks immediately.

Gippsland: Smoke control doors – Smoke control doors must be kept closed. The doors should not be left open. The smoke control doors have been installed to prevent smoke travelling throughout the building. It is for your own safety that the doors are left in a closed position.

Looking after your belongings

While on Res, you are responsible for your belongings, including your room. To prevent people 'borrowing' your food, label it and lock it! When not in your room, keep it locked and also close the windows. If nobody took another resident's belongings, we wouldn't need to worry, but people forget to ask, forget to leave an IOU, forget to do their shopping, or are just downright dishonest, so take the steps to keep your things safe.

Short Term Accommodation

Short-term accommodation is available for postgraduate students, visiting staff members and TAFE block mode students as well as others. Several properties may be available. Further information is available here.

Smoking

Breathe Easy. No smoking is permitted on our campuses, or within buildings and facilities. This includes all outdoor areas such as gardens, sporting grounds and car parks. Further information is available here.

Student support and services

Student Advisory

The Student Advisory Service is one of the services funded by the Student Services Amenities Fee (SSAF) to provide advice and support to students on any matters which relate to a student's educational experience, for example:

  • University legislation, policies and procedures around academic matters (e.g. plagiarism charges, assessment and student progress);
  • Student discipline matters;
  • Appeal processes;
  • Policies, procedures and codes of conduct around complaints (bullying, harassment, grievance);
  • Assistance with complaints about processes that aren't working very well

The Student Advisor can act as a 'sounding board' for students by helping to:

  • Interpret the meaning of a University letter/email/procedure
  • Clarify a problem or issue
  • Document the sequence of events which has led to a particular situation
  • Identify which University legislation, policies or procedures are relevant
  • Review the steps that have been taken by the student and the University/ other people involved to resolve the issue
  • Help prepare an appropriate course of action for the student to take (e.g. write a letter, preparing for a hearing)
  • Identify relevant documents, correspondence etc. to put forward in an appeal
  • Attend hearings or meetings as a student support person

The Student Adviser may also refer the students to other services within the University, for example the Counselling service, Disability Support, International Student Support, Equity, Student Fees, the PASS program. To make an appointment, call 03 5327 6105 or email studentadviser@federation.edu.au

Student careers and employment

The Student Careers and Employment Service is a free service provided to students, assisting you to find part-time and casual work opportunities whilst you are studying, and that all important job for when you graduate. We can also assist with gaining valuable and relevant work experience to compliment your studies through internships, cadetships and vacation work.

The new Student Careerhub system allows students to check online for vacancies which meet your search criteria and is a gateway to other services offered by Student Careers and Employment. Book an appointment to see a Careers Counsellor; see what events and workshops are coming up and reserve your place, access resources and useful job searching links through the system, and much, much more.

For more information visit federation.edu.au/studentcareerhub

Phone: (03) 53279910 or Email: studentcareerhub@federation.edu.au

Student leadership

Looking for opportunities and support to increase your leadership capacity?

Want to work on your leadership skills? Looking for a volunteer role at FedUni, or in your community? Join the FedUni Student Leadership and Volunteering Program - step up into a leadership position, get involved in volunteering, while expanding your leadership potential and 'giving back' to your community. A number of training and skills development workshops will provide opportunities for personal growth, development of skills for the workplace, and exploration of themes around leadership.

Leadership roles across FedUni are diverse including Mentors, PASS Study Leaders, Student Ambassadors, Student members on a FedUni Board or Committee, Student Senate members, Residential Advisors, Regional Schools Outreach Program (RSOP) Volunteers, Sports Team Managers, Clubs and Societies Committee members

Interested in a leadership or volunteer role? Find out more federation.edu.au/student-leadership.

FedUni security staff

The University and FedUni Living have security available for students to call on if required. They are here to assist you if it's too noisy, you spot strangers, when incidents happen or if there are issues of safety and security. Please contact them when required; this can be done anonymously as well. You may see security staff on their rounds throughout the night, so stop and say hi to them! They may ask you for identification to ensure our residents are safe, so please cooperate with their requests.

Ballarat: phone (03) 5327 6333

Gippsland: If at any time you feel unsafe walking to the main campus to hand in an assignment or to do some work in the 24/7 computer labs in building 1E 213, you can call security to escort you to the University or back to residences. Please note that Security are not expected to escort students to the Student Union Lounge or back to residences from parties or events.

Phone
General: 51226662 or ext 26662
Emergencies: phone 51226999
Or 5122 8600 for afterhours support options

FedUni Student Senate

The FedUni Student Senate is concerned with the improvement of the student experience for all Federation University students (Higher Education, TAFE, VET, VCAL) across all campuses of the University. It involves consulting with and providing an avenue for students to provide feedback in regards to: student amenities and services, FedUni's policies and procedures in regards to student life, student life for students based on campus, studying online or via distance education, FedUni's physical, cultural and technological learning environments.

The FedUni Student Senate, on consultation with the student body, will make recommendations in regards to the proposed use of proceeds from the Student Services & Amenities Fee (SSAF).

Anyone interested in finding out more about the student senate should email student.senate@federation.edu.au

Swipe cards / keys

Please ensure every time you leave your room that you lock it and take your keys/swipe card with you. You require these to gain access to your residential unit and your room. These keys/swipe cards are your sole responsibility and if they are lost, you must report to the FedUni Living office immediately to have them cancelled and a replacement issued to you. There is no deposit on keys/swipe cards; however, charges do apply for replacements.

Ballarat: If you have a swipe card reader on your door please keep an eye out for red flashing lights. This indicates that the battery is low. Please log an urgent maintenance request for this and enter a comment that the red light is flashing. If you ignore this there will come a time that you cannot access your room.

On the back of your swipe card, you will find your Campus Life Rewards number. Please see page 25 or federation.edu.au/campuslife for further details on the Campus Life Rewards program.

Gippsland: At Gippsland, each resident has a key for their private room and their house.  Keys need to be signed out when issued, and signed in when returned.

Residents will be charged for lost keys. If you lose your keys, contact Gippsland Residential as soon as possible for a spare set. If the key is not returned, the lock and keys will be replaced and the resident will be charged for the replacement.

At Halls of Residence, residents use a swipe card to enter through the main entrance.

Locked out!

After hours. simply call the Duty RA on 5327 6018 (Ballarat) or 5122 8600 push 1 for security to assist (Gippsland) for assistance.

You can also contact the FedUni Living office during office hours on 5327 9480 (Ballarat) or 5122 6236 (Gippsland).

You must keep your keys/swipe card with you at all times to ensure that you don't get locked out of your room/unit. If you do get locked out, assistance is available as detailed above. However, a charge of $10 per lockout will be levied for the same. This charge assists to carry the administrative assistance required and is a deterrent to influence your frame of mind when it comes to your room keys and the need to carry them on you whenever you are out of your room.

NOTE: Rooms will only be opened for the room occupant. Proof that the room is yours will be required before the room will be opened.

Ballarat: There is a phone available in the foyer of the FedUni Living Office 24 hours a day to call the Duty RA. Phones are also available within units at Mt Helen. Outside office hours, if you are not able to get through to the Duty RA, contact the Duty Manager through the phone number above or by dialling 0407 869 282 directly.

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Telephones (all residences)

Outside calls can only be made from the unit phones by using 'Phone Away' cards, which are available from most newsagents/Supermarkets.

Calls to emergency 000 can be made directly or through the after-hours support number 5327 6018 (Ballarat), 5122 8600 (Gippsland). For Gippsland, you can call Security to make a call to emergency services on 5122 6999 (emergency)

You are free to call any internal phone by dialling the last 4 digits of any University number. For Gippsland, dial last 5 digits of any number.

Gippsland: for outside calls purchase a '1800' toll free call card online. Remember to dial '0' before dialling in the '1800' number.

Privacy and residents' phone numbers

Please inform family and friends of your phone number as privacy laws prevent FedUni Living staff divulging this information to outside requests

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Vacation break reservations

If you wish to have a room over the summer break please see contact FedUni Living staff well in advance of you requiring accommodation. Check with FedUni Living office for current rates for accommodation during breaks and monitor notice boards and the website for further information.

Vacating your room

Greater detail will be provided on this towards the end of your stay with us, however a few tips for now:

  • Please ensure windows and doors are locked, all curtains are attached and all lights turned off
  • Any posters and blu-tac/tape are to be removed from walls and surfaces
  • Food cupboards are to be completely cleaned out and left unlocked
  • Fridges and freezers in common areas to be cleared of all food
  • Your room must be vacuumed and left clean & tidy
  • All belongings removed and disposed otherwise additional cleaning/disposal fees will be charged

Vending machines

Ballarat: Snack foods, drinks, and other items are available from vending machines located outside PL unit 9, in the BG quad and in the LLC.

Gippsland: Vending machine locations are at the West Rec Hall and South Rec Hall. Gippsland students have vending machines for drinks in the West Rec Hall and both snack and drink ones are scattered throughout the internal corridors of the campus building.

If a machine is faulty, please advise staff in the FedUni Living Office as soon as possible and it will be reported immediately.

Visitors and guests

If a guest arrives at the FedUni Living office looking for you, the office staff will not provide contact details, but may call you and request that you come and meet your guest. You are responsible for the conduct and actions of your guests at all times, relating to both conduct and charges. So if they damage something or break the rules, you will bear the cost and penalty.

Remember that the facilities within the halls and residences are shared, so if there are visitors who are 'regularly' sharing your room and the common spaces, the use of these facilities by other residents is compromised. With this in mind, you may only have occasional overnight guests and they should be signed in with the RA within your unit and issued a guest pass.

For reasons of safety and security, it is important to know when you are planning to have an occasional visitor staying. Please get an 'Overnight Guest' pass from the Duty RA. If you can't provide a valid ID or guest pass, security staff may ask your guest to leave residence. Please remember that your guest is your responsibility and must remain with you at all times. Guests are not permitted to stay on residence in your absence.

Guests must sleep in your room and not in common areas. Guests are permitted to stay for a maximum one (1) night and they must not stay on a regular basis.

Please speak to the FedUni Living office to discuss short term accommodation options for visiting friends or family.

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